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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29392 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41017 Views
  • 186 replies
  • 29 Bravos

SIM Card

I activated the public mobile SIM card and then inserted it into my phone but my phone says the SIM Card is unregistered. Can someone help me? I know the phone is compatible and it is unlocked. I dont know what the issue is

bWiebe by Great Neighbour / Super Voisin
  • 542 Views
  • 6 replies
  • 0 Bravos

My tablet thinks my SIMM card carrier is Telus??

I recently got an android tablet as a gift but when I put my SIMM in it, it identifies the carrier of my number as Telus and I just can't connect to the system? Am I missing something because I retried it on my phone to make sure and it works fine wi...

sulpouce8262 by Good Citizen / Bon Citoyen
  • 1314 Views
  • 14 replies
  • 0 Bravos

"My rewards" is down for maintenance?

Dear community,For the past 2 days I've been trying to log in to access my points but have been getting the error"This page is currently unavailable or down for maintenance"Wanted to check if anyone else is getting this error?AlsoThe eta for "my rewa...

Owenswake by Great Neighbour / Super Voisin
  • 1181 Views
  • 10 replies
  • 0 Bravos

Mother Passed Away - would like to unlock phone and close account

My mother was a customer, she passed away and I can't figure out a way to close her account and unlock the device so that it can be donated to charity. There is no way to contact anyone without verifying the account, but I don't know any of the infor...

ssmontgo by Great Neighbour / Super Voisin
  • 1472 Views
  • 13 replies
  • 0 Bravos

plan cancelled

mar 24, 22hi PM,my cell has been broken for almost a week and the sim card is not in it.  today i put my sim card in someone else's cell and i noticed this message:-public mobile here. your plan did not renew because we did not receive your payment. ...

c4po by Good Citizen / Bon Citoyen
  • 803 Views
  • 8 replies
  • 2 Bravos

referral code not accepted

My referral code would not be accepted when my sister was setting up her new account today. We tried many times. She did not get her $10 credit and I will not receive my $1/month credit. Please advise.

Michelled by Great Neighbour / Super Voisin
  • 912 Views
  • 9 replies
  • 1 Bravos

Promo Code after Registration

I just registered my daughter for a new account about 10 minutes ago and noticed afterwards there is a new promo: 12MONTHS2GB, which I did not know about when I registered her.  Can I get it after the fact?  It just happened.

Resolved! certified pre owned phone not working

Hello, I purchased a certified pre owned phone for my son, that is long longer working.  I have submitted a ticket but I missed the agents message.  I have re submitted a private request but haven't heard anything, I need this phone repaired!! thanks...

JD83 by Great Neighbour / Super Voisin
  • 884 Views
  • 8 replies
  • 0 Bravos

No service?

I've just topped up my account and add an add-on and I don't seem to have any service

Andrea1949 by Great Neighbour / Super Voisin
  • 396 Views
  • 4 replies
  • 0 Bravos

Service

I can make outgoing calls and text but can not receive calls or text

PetersD by Great Neighbour / Super Voisin
  • 1035 Views
  • 11 replies
  • 0 Bravos

Add on talk minutes

I recently purchased additional minutes and my credit card was debited accordingly. I cannot make outgoing calls since I apparently have no minutes available

8george1 by Great Neighbour / Super Voisin
  • 781 Views
  • 8 replies
  • 0 Bravos

Public Rewards vs points

Hello! My grandma has an existing plan which I manage for her. She has a credit balance of $800 and only pays $10/mo for 50min. If she joins public points does she start from scratch and lose theb+$800 credit balance or would the 8 hundy become point...

han0chul by Great Neighbour / Super Voisin
  • 1782 Views
  • 15 replies
  • 0 Bravos

Resolved! Verify accouts

Hello ! I am in Europe now and I had to change my cellphone so I did and now I want all the app I had but they ask me to verify my account with only my phone number and I cannot receive the code to verify ! So I try to subscribe on WhatsApp but I nee...

Max8 by Good Citizen / Bon Citoyen
  • 659 Views
  • 3 replies
  • 0 Bravos

Resolved! activated SIM card not working

Hi, I activated a new SIM card with a new number on an older unlocked phone this afternoon, but it is still not finding the Public Mobile network. I tried to check that it was compatible, but the phone compatibility link hasn't been working for a few...

AndreaK by Good Citizen / Bon Citoyen
  • 1849 Views
  • 19 replies
  • 1 Bravos

Resolved! Public Mobile iPhone Jackpot

Hi, I'm wondering how the jackpot works, I got an email about it and the like takes me to the rewards program so I'm not sure how I'm supposed to enter. Is it just an automatic enrollment with the program or is there some way I'm supposed to sign up?...

HappyEmu by Great Neighbour / Super Voisin
  • 1330 Views
  • 12 replies
  • 0 Bravos

Account Expired while on autopay

My account expired while on autopay. I tried to make a manual payment, then deleted my credit card, then added my credit card again - all did NOTHING. So...my text receiving and data stopped working on March 23 - my autopay day is March 25. I manuall...

cynic by Good Citizen / Bon Citoyen
  • 1472 Views
  • 12 replies
  • 0 Bravos

Resolved! New points program

If I switch to the new points program will I lose the bonuses I receive already received and not used up? For example extra data and international calling?

J1T1 by Great Neighbour / Super Voisin
  • 1336 Views
  • 13 replies
  • 0 Bravos

Resolved! Ticket not work?

I try to open ticket but credentialis not valid??? Cannot be... What to do?

Ali03 by Great Citizen / Super Citoyen
  • 811 Views
  • 6 replies
  • 0 Bravos

Resolved! Restoration of number

My number in blocked due to non payment. Please guide how it can be restored.  

Haniaa0403 by Great Neighbour / Super Voisin
  • 1003 Views
  • 10 replies
  • 0 Bravos
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