Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have a 3G unlimited talk/text Canada/US subscription. Will US roaming will work for me? Have to travel along I-95 corridor from New Brunswick through Maine to Concord NH, remain around the Concord area, and then return. I understand there are is...
I have an LTE phone and I'm thinking switching to the new 5G plan now and get a new phone later. Will 5G works on my old phone LTE?Thanks for your answer and help.
Hi there,I was wondering what all data upfront for the new 90 days subscription plans. Let say it's 30 Gigs. Do I get 90 Gigs for 90 days upfront or 30Gigs for 90 days?Thanks for your help.
I have been unable to process payment for the past few weeks. My card is fine, and has been used for several other things in this time. My account was on autopay up to now. It says my services are on hold due to the expiration of my subscription. I h...
I was recently evacuated due to a forest fire and we have been staying somewhere with no internet. I used my rewards to get 4GB of data it has been over 48hrs since the 1GB redemption and 23 since the 3GB redemption. My phone is not working and we ar...
Hey Public Mobile Community,Was there a refresh in the Community's users accounts?It had been a while that I visited the Public Mobile Community, and seems like all the data got removed.I can't see my Badges, Posts or any Bravos.Is it the same for ev...
Hey Public Mobile Community,When I try to login into my Public Mobile account after the EverSafe Verification I get this error: Forbidden A1 Do any of guys know about this? Any agents of Public Mobile?I really need help regarding this. It's really UR...
Hi, I can't login my account to change credit card. Error message is "Forbidden A1". When will this get fixed and when can I change the credit card info?
I purchased a US data roaming add on. I’ve done this in the past and it has worked, no problem. This last time, however, the data never worked once in the US. When I checked later it said I had used up the days (purchased a 10 day package) but the da...
Hi all,How you are safe & enjoy the HOT weather I am currently have the 3G plan $25 every 30 days, and my friend wanna to join PM and have the same plan like mine. However, the "updated" publicmobile.ca website only have the 5G ,4G plans, wondering ...
Tried to make a ticket for an issue with the porting of my number as it says my number does not exist when I input it..However when I try to make a ticket to see why my phone number doesn’t exist when I start the porting process it won’t let me fill ...
Hi,Following up on the subject. I'm currently out of Canada (India). I have been doing seamless topups for more than a year via my old account which also had my card saved. Fortunately or unfortunately I never enabled auto-payments. So I received thi...
My brother is visiting from Sri Lanka and he needs to get a new zim in order to have Canadian phone number. Can someone please tell me what the process is?
Looking to port from Koodo. It wasn't an option on the transfer page carrier select/drop-down, so I selected Telus.My IMEI number also wasn't recognized.Submitting a ticket didn't work (the page was broken).I saw some advice to activate a new number ...
I have been on the $25 plan 1024 MB at 3G Speed30-day planUnlimited Canada-wide TalkUnlimited International TextI can't send or receive texts anymore on my iPhone. I cannot verify my number on imessages, I've tried restarting my phone and toggling im...
it s me again, struggling with the 3 acounts. other than every slow app and website, no where i can sign out from the app. that means I can only access other 2 from home PC only. very frustrated over the service . very time cosuming... i would get my...
will long distance charges apply to calls made while I'm in Ontario (I'm based in Vancouver). Can I turn on my data to check emails, book an Uber, etc without getting extra charges. (Be kind I'm 69 and it's all new to me!! Thanks in advance). My ...
Hi,I just registered a new PM SIM card. I'd like to get back my old public mobile number that was deactivated in January. How can I see if its available and then transfer over to this number?Thanks,Sara
