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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sighing in

Why cant i sigh in

new to public and need a phone

hello I need a phone and live in Calgary Alberta Canada. I have signed up for an account and would like to pay for a sim card and plan with Alberta phone number.

Resolved! Trying to navigate my account but keep getting an error code

First, I got a text from PM saying that my registered credit card will expire next month, even though it's good for years. So I've been going to my account to look into this, but once I'm in and on "The My Account" page I keep getting an error code i...

Inquiry about Operating System on TCL Flip Phone

I'm interested in purchasing the TCL Flip phone, but I've noticed some discrepancies regarding the operating system. Specifically, I've seen that some sources, including Public Mobile, list the TCL Flip as running the Android AOSP operating system, w...

unsolicited plan change

I logged into my account to add a U.S. plan today april 27th 2023 and noticed to my $15 monthly plan was changed on April 25 2023 to a $40 15G plan and that a $30 charged was made on the 25th. I proceed today april 27th to change back my plan ( 100 ...

Resolved! My refund for being billed twice!!

I was billed twice yesterday on my first registration how do I contact someone to refund the additional payment please

Resolved! Cannot make calls.

Cannot make calls. Number had 1 prior to phone number. This is the second time quite recently that this has happened. I have a disability so it’s imperative that I have a phone.

Get a 387 Error code trying to migrate back to public mobile from Telus

Had switched to Telus for their unlimited American plan for while we were down south this winter and want to switch back to public mobile now but getting the 387 error message when trying to do so. Both myself and my wife are on the same account with...

Phone not working. When someone calls my number it says something about you do not have a US roaming

Resolved! Number deactivated

Can we request for same number that got deactivated after 90 days

Cannot reset password or login to laptop

New user, activation error

Call display not working

Just ported a number from a voip service (the number prior to the voip service was on the telus network). All incoming calls display "Alberta" as the call display regardless of who is calling. I've reset the phone - no change. I've removed the sim an...

Problems with Data

Hi All,Wondering if PM is having problems with Data?My access to data is being consistently inconsistent and I've noticed it switching from 4G to 3G a number of times over the last few days ( it does not switch like that on my husband's phone). My hu...

change my email address on Public Mobile My Account

I have tried numerous times to have my email address changed on my Public Mobile account. Yesterday I received an email from public mobile “Reminder to Link your Community Account to My Account”, however under my profile for Public Mobility ...

Resolved! Old sim card damaged

I damaged my old sim card and called publicmobile to deactivate my account now I can't find their number to speak to a representative to reactivate my account with previous number I'm a customer but not new. *611 says it's luckymobile. Anyone know th...

Resolved! Stripe Payment 2FA Login Code

Hi, I seem to be having trouble receiving text messages from Stripe's 2FA account login process. My user history shows the texts were sent by Stripe and apparently arrived at PM's server (assuming that otherwise they would not show up in my user) b...

Resolved! Prorated Credit on my account

I want to know what happens to the bill I was charged on my card before I moved out. My card was charged on the 23rd of March for the entire month and I switched over to another provider on 28th of March. Whom do I need to get in touch with to get th...

SIM card invalid

SIM card invalid. New sim but won’t register on iPhone. airplane mode and phone switched on and off. SIM card reinstalled several times. Need a ticket for helpspent over 2 weeks messing with this

Roaming

I am in California for a few days, my account shows one-time Int'l LD bonus 442 mins left but still I cannot call or listen to my voicemail. So i am guessing roaming is not part of what i got in this international bonus? Thanks for sharing your exper...

I have 4 lines with Public mobile no sims and not active need to top up

I possess four phone lines assigned to me Presently, I intend to refill and migrate to another service provider, but at the moment, only the has a sim card, as I've lost the other three SIM cards. All the line is not active. I'm uncertain how to rene...

When do I switch SIM cards

Just joined PM. Activated my SIM card, replied to notification from old provider to approve switch. There was a (tiny) message in the activation process about when to switch over my SIM card, but not able to retrieve the message once I continued th...

Some people calling me getting a "this number is disconnected" message!

I recently (3 days ago) ported my landline number to my cell phone. Yesterday I got a message saying everything was ported successfully but now some people calling me are getting a message that says "this number has been disconnected". The odd thing ...

Need Mobile payment invoice every month for Claim process

Hi, I need Mobile payment invoice every month for Claim process. Thanks,Archana

Proof of old number

I changed my number in August 2022. I have an account with a store that is not allowing me to change the number without proof that I was the account holder. I no longer use the email associated. How do I get proof that i was the holder of my old numb...

codes

what to do with codes

2FA Not Working

Ported my number from Fido to Public Mobile 2 days ago. SMS 2 Factor Authentication from my banks/accounts stopped working (they send the authentication code but I have not received any).

Refurbished phone

Looking for tracking info on order 34xxxx? I purchased a refurbished phone… is it unlocked to use on any carrier? Edit by Dunkman: removed personal information

Email address change

First off, trying to get help from Public Mobile is the worst! Who ever heard of not being able to speak to a representative.. I have 2 accounts in my name. Both using different email addresses.The one account is for my son's phone.I recently changed...

Missing SIM Card

I ordered a SIM Card on April 16 and it still has not arrived in the mail. I tried to submit a ticket but a order number is required before the next button can light up and move to the next screen. I never received and order number for the purchase b...

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