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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Plan renewed and service no longer works...

I just finished my first month on PM, I have the 15$ plan and am setup for Autopay. The first 30 days expired yesterday, and my credit card was charged for my second month less my autopay reward. This morning my phone no longer will make calls, send...

How to link a referral after the sale is made

I was at the store yesterday with a friend whom I referred to Public Mobile and supplied the technician who was doing the transfer to Public for my friend with my code to get the referral bonus. He neglected to put in the code during the set-up of he...

Creating an account for my niece - how should I set this up so that I can pay the bill

I will be setting up an acount for my neice. I am looking for the best way to do this. Initially I will be paying for her account so I will need billing access. but eventually I foresee that she would have full control over the account (including bil...

Resolved! Refer a Friend Program

Hi All, Is there a way I can see how many people have used my referral code?

On-line statement?

Do I get a monthly on-line statement? If I do, how do I access it?

Resolved! Can you earn money once you get free service through reference

I was wonder if you can earn money money you pass 100 referrals

Resolved! Sim card not compatible

Hi, I have an Apple Iphone SE and checked the compatibility before ordering a sim card. It says it is compatible but when I put the sim card in the phone, the phone says the sim card is not from an approved list of providers. Anyone else ever have th...

Resolved! Number porting

I would like to port my old mobile number to my new Public Mobile account. Please advise the procedure.ThxJohn

Account locked

Hello my password keep saying it was wrong and as a result I am locked out of my account and it is saying to contact Public Mobile could I get some assistance with that?

My US-Canada Add on did not work on my iphone

Hello, I traveled to NY, USA and before my trip I made sure to add the USA-CANADA add on plan for both my father and I, once we arrived it did not work whatsoever. How could I get compensated for the amount that i paid?

Resolved! Destination number 7723

When checking my usage, I see multiple entries for outgoing text with destination number 7723. Just wondering what this is (because it is nothing that I have sent)?

locked out

I am locked out of my account and can't get in. Please help

LTE plans still available?

Hello guys. I was looking what plans available for my father in law and for some reason don't see anymore "Build your own plan" link on website. There are bunch of plans mentioned but most of then with 3G data. Anybody knows how to get to LTE plans p...

One Time password is not working

I am not receiving OTP specifically from one vendor. I spoke to the specific vendor they said at their end it is fine, their system is sending out the message and asked me to check with my provider.Could anyone fix this issue please.

Resolved! Bravos

Could someone explain how bravos work? When and how to apply.?

Free SIM card in store/Small retailer

This is more of a discovery than a question...when searched for where to buy a pm SIM card in Vancouver of course London drugs and Wal-Mart pops up but so did a little guy "go mobile repair" on Broadway near cambie. Whether I either briefly looked at...

Resolved! Linking separate questions with same topics

Is it possible to link 2 separate questions in different forums that relate to each other? I've been discussing my SIM card activation at London drugs in retail and discussions. The 2 questions while different are intertwined in the solution to the p...

Resolved! Phone Works with Telus but not PM??

Hello,Just joined PM with the newly released ASUS Zenfone 6. I read before I joined that PM uses the same towers as Telus (since it's owned by telus). I have recently switched to PM from Telus (where my phone worked perfectly with 4G networks) but n...

Long Distance

I have a Canada wide talk only... I am going away for a few days to the US... Is there an add-on I can purchase just for the few days? Or do I just call and get a long distance charge.?

Resolved! Unused talking minutes

I have 100 minutes of talking a month. If I don’t use them do they roll over to the next month or do I just lose them

Paid , still inactive

Not sure if it an issue with public mobile itself...but I did top up and still inactive.. does anyone know ?

No data on iPhone 7 Plus

Hello all and @CS_Agent, I've never had problems with my PM account until a week ago, when my data stopped working. I tried every solution listed on this forum and nothing works! Data just doesn't come back. My plan includes 6GB of data for three mon...

Lost my phone but have the serial number saved

I have my serial number saved but I lost my phone and I would like to track it. Are you guys able to send me the last availabile address of the phone?

Walmart Not Selling SIM Cards Without Activation? Get Your SIM Card From Public Mobile!

Contact a moderator by private message and let them know the store number and location where this happened. Use this link…. @CS_Agent I sent someone to a Walmart location to purchase a SIM card to take home and activate on a plan at a later time us...

Phone call quality

Since switching from fido to public mobile my boyfriend's call quality has deteriorated. It's scratchy, hard to hear or garbled. He has a 2018 galaxy s7. Has anyone else experienced this problem?

Why didn't I receive the free 1 GB data add on?

I see my friends/family have received a text on August 23rd for this free add on, but I didn't. Does anyone know why? I've had my account for the same amount of time/longer than them. Thanks.

Re: 2 accounts

Merged with related thread

Forgot password

Forgot password...when I continue to verify email it's says I'm locked out and to get help contact community, been trying for 3 days...can't receive emails or anything for codes etc

customize phone number

I am wanting to set up a new line and would like to choose the last four digits

SIM CARD LOCKED PUK CODE

HI , I wanted to put a sim card pin lock. But they asked me for the sim card pin that was already in usage. I entered the bad code and it now locked complety my phone and my sim . So now it says : Enter the PUK code. SIM CARD IS PUK-LOCKED. I really ...

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