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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2032 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30262 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42029 Views
  • 185 replies
  • 29 Bravos

Resolved! international call

i'm in ontario. I'm wondering while I'm in France ( with 300 International Minutes Add-On ) can I make phone call to my friends who live in Paris . I would also need to know if I can text or browse the internet while i'm in France.Thank you

CanDoThuNhi by Great Neighbour / Super Voisin
  • 1405 Views
  • 11 replies
  • 0 Bravos

Resolved! Auto pay when is reprocess

I replaced my new credit card but somehow my autopay is not on. I got a message morning say there isn't fund in my account. I set up autopay now but when it will re-run again? My due pay day is tomorrow.  Thanks. 

Ohnoburgers by Great Neighbour / Super Voisin
  • 780 Views
  • 5 replies
  • 0 Bravos

Resolved! Refer a friend

Hi there,I want to refer my daughter to public mobile. I wonder if she should make her own account or I can use my account for 2 Sim cards? And I saw the new offer for $25 plan with much more data than that I am using. Is there any way to switch the ...

Kim13 by Great Neighbour / Super Voisin
  • 848 Views
  • 8 replies
  • 0 Bravos

Resolved! 4 degits not accepted

Hi,4 digit pass word not accepted says invalid want to rest?

Sumer by Great Neighbour / Super Voisin
  • 801 Views
  • 7 replies
  • 0 Bravos

Resolved! wrong email

I put the wrong email address when shipping two samsung s9 with you guys.order xxxxxPLEASE PROVIDE ME WITH TRACKING NUMBER THANK YOU.Edit personal  info removed by mimmo 

Martin21 by Great Neighbour / Super Voisin
  • 729 Views
  • 6 replies
  • 0 Bravos

Add on not working

I purchased a US roaming unlimited text add on that is not working. 

LDeslaurier by Great Neighbour / Super Voisin
  • 512 Views
  • 3 replies
  • 0 Bravos

Credit Card payment issue : Part two

We are also experiencing credit card payment issues. My wife and I are both on auto payment using the same card information. Yet her account was disabled and when we try to reach her number we get the following greeting ''Welcome to the voice messagi...

Abord by Good Citizen / Bon Citoyen
  • 1336 Views
  • 12 replies
  • 0 Bravos

Resolved! Credit Card payment issues

Hi,  My last payment wasn't processed on the credit card registered in the account. I tried for a couple days to make a manual payment and it didn't go through either. Tried to register the credit card again and it was showing me an error. I tried a ...

Dreamies by Great Neighbour / Super Voisin
  • 686 Views
  • 4 replies
  • 0 Bravos

Make a Payment

How can I change credit card to debit card for auto payment. My credit card is cancelled.

MN4 by Great Neighbour / Super Voisin
  • 819 Views
  • 6 replies
  • 0 Bravos

Resolved! Lost my number during porting in

dear madam / sir I had a Public Mobile phone number XXXX1317 for years. Also I had a Fongo simcard with number xxxx7710。 Days ago, I decided to port in the 7710 to Public Mobile. After collecting all the information needed from Fongo and studied the ...

Leonwls by Great Neighbour / Super Voisin
  • 2005 Views
  • 6 replies
  • 0 Bravos

Resolved! Missing promo code

Hi, I have activated my card last night but forgot to use promo code 12MONTH2GB. Is there any way i can still add it?  Thanks,Nikol  

Nikol by Great Neighbour / Super Voisin
  • 970 Views
  • 6 replies
  • 0 Bravos

data on pixel 3a xl stopped working about week ago

hi, as in subject, just stopped working ,getting info to sign in to network,when i click on itjust opens  website with blank page with just small print "internal server error".3 phones in house on public,pixel 3,moto g fast and my 3a xl,all 3 on andr...

anotherUser by Great Neighbour / Super Voisin
  • 795 Views
  • 7 replies
  • 0 Bravos

Resolved! 821 while activating my sim

Hi, I bought a simcard at Superstore in North Van. I went throught the process to activate online with paying iwth a voucher, recovering my old phone number from Virgin, and it failed the two times that i tried with error code: 821. What can i do? 

luchux by Great Neighbour / Super Voisin
  • 739 Views
  • 6 replies
  • 0 Bravos

Calls go directly to voice mail and many SMS texts not received

Since the start of my plan, I could NEVER get in-coming calls. They go directly to voice mail.Also, several online services I use send SMS verification texts to my number but they are NEVER received. I'v open help tickets before but this problem was ...

lucaspg by Good Citizen / Bon Citoyen
  • 1950 Views
  • 16 replies
  • 0 Bravos

Resolved! phone number

I had a public mobile sim card with my number on it but I lost my sim card would it be possible to get a new sim card and get my old number back ?  

larkinannie by Great Neighbour / Super Voisin
  • 525 Views
  • 4 replies
  • 0 Bravos

Resolved! Account deactivated even though paid

My account was recently suspended due to my credit card expiring, and my new one being lost in the mail. This made it difficult yo communicate with my bank, but I have a working card now and have paid off the balance on my Public Mobile account. For ...

Birkett by Great Neighbour / Super Voisin
  • 899 Views
  • 5 replies
  • 0 Bravos

Resolved! my SIM card ( Public Mobile) stopped working

Was asked my Si mon ( virtual assistant) to see if any other SIM card works on my phone.Had a chance to test it and yes any other sim will work. No issues phone is unlocked.Simon also asked if my SIM card would work on other phones? Took time to inve...

Member by Good Citizen / Bon Citoyen
  • 1651 Views
  • 9 replies
  • 0 Bravos

Resolved! Complain

My plan includes 100 minutes, but these two months you told me I run out of my time limit. I checked this month, it’s only around 60 minutes, including my Skype calling. Thank you.

ping84338 by Great Neighbour / Super Voisin
  • 1146 Views
  • 9 replies
  • 0 Bravos

Resolved! Account Lost/Stolen

Hi I did ask to put my account on hold for 90 days but am now trying to reactivate it. How can I go about it?email is xxxxxxxxxxxxxxxxxxxxxThank you

eb06000 by Great Neighbour / Super Voisin
  • 742 Views
  • 5 replies
  • 0 Bravos

Resolved! Roaming in USA

Hello,Do I need to have a plan that includes unlimited calls to the US in order to add the roaming plan that allows me to call US and Canada while traveling to the US?

Bb16 by Great Neighbour / Super Voisin
  • 745 Views
  • 6 replies
  • 0 Bravos

Calling on Iphone

I have a new Iphone 13 Pro (never had a phone before).  I put in the SIM card, received a new phone number, activated my account, paid the first month - should be good to go?  But I cannot get the phone to work; when I dial my daughter, the call fail...

PMT by Great Neighbour / Super Voisin
  • 528 Views
  • 5 replies
  • 0 Bravos

Resolved! autopay bonus data

When you set up auto pay, you will get bonus data, right? But my son's plan did not give him the bonus data, what should I do to get it Thanks. 

YLvancouver by Good Citizen / Bon Citoyen
  • 1034 Views
  • 7 replies
  • 0 Bravos

Resolved! changing a sim card

I am taking a month long vacation in the UK and want to put a UK SIM card into my Iphone to avoid roaming charges.  Can i do this?  If I have an unlocked phone I am told this is the best thing to do, but I don't know whether my phone is locked to PM....

Yorathforprez by Great Neighbour / Super Voisin
  • 438 Views
  • 2 replies
  • 0 Bravos

Resolved! Change plan old rewards apply

If I change $15/30days to $25/30days plan, I have 2 loyalty, 3 referrals and 2 autopay rewards right now,  these rewards keep applying to my account?

ghxhongxia by Great Neighbour / Super Voisin
  • 1724 Views
  • 12 replies
  • 0 Bravos

Resolved! International texting

For the $15 / plan, Does international texting mean I can receive texts from anyone around the world, or does it mean I can text from anywhere around the world, or both?thanks!

giltrow by Great Neighbour / Super Voisin
  • 907 Views
  • 5 replies
  • 2 Bravos

Resolved! Going away for 6 months

Can I hibernate my account for 6 months and get my number back when I return from South America? If so is there a charge for that? Thanks 

giltrow by Great Neighbour / Super Voisin
  • 613 Views
  • 5 replies
  • 3 Bravos

Resolved! I need activate my account

I did not respond to the email from Telus asking if I wanted to change to Public Mobile.  Now I do not have anyservice 

bendebeau1953 by Great Neighbour / Super Voisin
  • 555 Views
  • 3 replies
  • 3 Bravos
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