Community

The 6 digit code won’t send to my email

Data reduced

Has anyone had their plan changed? I was offered more data , accepted it a few months ago but discovered today I’m bumped back to my old plan with less data on all of a sudden. 

wont accept new credit card info

My old card is going to expire and i cant entre new info

On line SIM card order

We ordered SIM cards for new activations on Mar 15 which is 10 business days ago but no sign of them yet. The order number is 336565.  Can this be tracked to see if they were sent?

What's up with the service?

I live in oshawa Ontario my calls are choppy people are telling me I'm cutting in and out data on 4g is like 3g at times if Telus don't fix the service I'll move on I need service

How can I reset my pin number

How can I reset my pin number 

Mail

It looks like I have a mail but it will not open. Also from what I’m reading there are others with the same problem. Account is up to date and I tried all the suggestions cannot call or receive calls thank you

Is Public Mobile network down?

My data is not working and I can't make calls. 

Data add on

My data add on is not working 

Glitch in system???

My plan expired and I bought a voucher but it didn't renew. I still have the warning on my self serve saying my account has been suspended but it says I owe $0. I keep trying to log in my account and get error code 404 so I am unable to start a ticke...

US data talk & text

Today I bought $30 US data, talk & text for 15 days when I arrived at the U.S. After one or two minutes T- Mobile showed up on the screen. I checked iPhone 8 Plus settings, the "VoLTE" was showed up. But  there's no "VoLTE" on the iPhone 8 Plus yeste...

No incoming or outgoing calls

I have unlimited minutes. My account is up-to-date plus $8 credit. I can send and receive texts with no trouble. I tried resetting my phone and updating the carrier. Not even my voicemail is working. I’ve never had this happen before. Any tips?

Unable to access account to make a payment

My plan expired and I purchased a payment voucher, attempted to call star 611 to add but won’t go through. Tried to log into my account to add payment but am not able to as it sends a verification code to an old email account I don’t have access to. ...

Change account email address

I am trying to change "my account" email address.  system asks me to log in to create a ticket.   It won't let me.   It keeps saying login error.   Reset password, no change.   Created another account with different email address.....still can not lo...

Voucher not applied

$45 with of vouchers not applied to my account!!!

Roaming USA

I am presently in the US and every 15 days I have to purchase a package for talking text. Every time I go to sign in it lets me purchase the talk and text gives me a receipt but does not add the minutes to my account. This has happened every month si...

Payment not received

I have automatic payments from my credit card. Card is still valid. No changes. What is the problem?

My voicemail button no longer works it

It says voicemail call failed

Not allowing me to make calls. says I am out of minutes

When I try to call a message says I am out of minutes.My account is paid automatically each month.I have used zero minutes this month.How can I fix this problem?

Volte on OnePlus 9 Peo

I have a OnePlus 9 Pro which supports Volte, yet it's not on the list of Volte available phones. Can it be added, and if not, why not?

Ticket moderator said I had wrong pin

The minute I leave my home I don’t have cell data service, my cell data doesn’t work in stores etc etc. I was told when I submitted a ticket that I had the wrong pin, 6 digits instead of 4 . I went to my account and resettled pin to 4 digits. the min...

Us data and minutes

I recently got back from a trip to the states and we were there for more than 15 days. I had bought the package with 3 GB of data and I renewed that package after the 15 days were up. But when I got to the Border I received a message that I had used ...

How to change email

I am trying to log into my account to top up and I can’t because I no longer have access to the account email and it won’t give me the sms option to verify my account. Help!!!

where is my package?

i ordered a phone and a new sim card from you guys the first week of march, and i still haven’t received it or any updates on where it may be and it doesn’t give me the option to track the package. this is the only email i have received from you guys...