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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! community username

how to change community account username ?

Resolved! Transfer phone number

I recently switched to PM and I missed replying to the text message to confirm the phone number transfer.How can I re-iniate the phone number transfer now

Resolved! Porting a number from a VoIP service

I have 2 issues. 1. I want to register for a new account but I want to bring my current phone number with me. When I try and port the number the registration process askes for my current address on file with the previous provider. My address is not a...

Resolved! SMS 2FA Not Working

Moved to Public a few days ago and I've noticed that any SMS 2FA (from short codes) are not working. Any idea how I can resolve this?

Resolved! Temporary SIM Card Assignment on Public Mobile

Has anyone had experience with temporarily assigning an already activated Public Mobile SIM card to another Public Mobile plan and account that already has a SIM card assigned, and then reassigning it back to the original account and number after a f...

Resolved! Double Payment (different amount on a different day)

Hi I just noticed that I'm being charged twice every month on different days. On my credit card statement I'm charged $36 every month which corresponds to what I see on my Public Mobile account, but I'm also charged $40 every month on a different day...

Resolved! Vacation alert

Hello I'm leaving to India. I would like to know the options.

Resolved! Data not working in iPhone 12 Pro iOS 16.4.1 (20E252)

Hi, I've turned off or switched my phone to airplane mode, then turn on cellular data, but my data still isn't working. I still have 127.79 MB of data left. I own an iPhone 12 Pro iOS 16.4.1 (20E252). This has been going on for more than a week. Help...

Phone won’t work

My husband’s phone won’t work, he can’t call out or get incoming calls

Resolved! "Network error" message on mms 54kb picture message

Why can I not receive pictures from another android (Telus 49kb picture) user or different apple users (5 total 430-660 kb pictures)? The same "network error " flashes on each MMS text message. I have lots of data available and have taken my phone...

Lucky Mobile just increased their 3G plans to 10Mbs from 3Mbs.

Lucky Mobile just increased their 3G plans to 10Mbs from 3Mbs.Any word if PM will follow. Or even better, just do away with any 3G branding and just have all plans at same speed. Seems so irrelevant these days.

Charged twice

Hello,I noticed my visa was charged twice. One time on May 6 and then the 2nd on May 7. I did change my plan during the week.Can someone help me understand why the is happened? thank you in advance

Resolved! Where the Friend $10?

I just joined with a referral code my friend gave me. But your system charged the full amount. I was told it will be $10 off with the code. Did I miss any steps? Please helpOM

Can an ORACLE block and / or mark posts as SPAM?

Can’t get into my account

how do I get into my account when I don’t have access to my old email

Cannot make phone calls or receive them

Try to phone and it says “Hi, public mobile here. Sorry your call cannot be completed as dialled. Please check the number and try again.”Husband tried calling me and it told him he couldn’t get through because he doesn’t have a U.S roaming package. I...

Refund

How do I request a refund

Double Charged

I had put in a request to have my plan changed on next renewal date before my date had even came. I was having issues with the website as I think we all do, but It looked like it went through and my plan would be adjusted. However on the 15th when my...

Payment on suspended account

I am trying to reactivate my account, I have the funds, but each time I try and make a payment I get an oops something went wrong. is there an issue with your site or what?

Need US calling add on?

My account is topped up but when people try to call me it says that need a US roaming add on for their account, and when I try to call it says that the call cannot be completed as dialed. We all live in Canada with Canadian numbers. This is for multi...

voice mail

Hello tech folksI can't access my voice mailKindly guide me step by step how to set it up and my phone changed the settings to *86 and that is not allowing me to access my voice mail

$15 monthly plan previously 100 mb now still 100 mb, supposing 250MB?

Hi all:Been with public mobile for 3 years. When I first join, it's 100 mb. Just realized now it's 250 mb.Seems like good news but actually not because now I cannot access any data at all starting May 16, 2023.Previously at least 100 mb every month w...

Resolved! US data Add-On not working in Anchorage, Alaska

Purchased 1GB US data 15-days plan Add-On on May 16th.Cannot use mobile internet because data is not working second day.Current location - Anchorage, AlaskaPlease help

Invalid SIM card number

Need help activating my new SIM card please

International LD bonus minutes

I’m confused! I have almost all of my 500 minutes. I am travelling to the US next week. Can I call to and from the US using these minutes? Some answers have said the US is not included, others say it is.

Data not working

My data is not working properly on my phone. I have tried all the things you have suggested me to do. My data takes forever to connect and I think my data is being wasted while I'm waiting for it to connect! Any suggestions as I've already had to ...

PUK

why isn't the puk code included with the sim card?

Activation without US/CA credit card

Hello Public Mobile support,I bought two SIM cards which I wanted to activate in CA for me and my wife. Our credit cards are from Europe and can not be used for activation. Can I please give you via PM the SIM card nbrs and Email for you to activate ...

Resolved! Can you call 900 numbers with a PM phone?

Hello, Just got a PM phone for my cousin who has struggled in the past with calling 900 numbers and getting charged obscene amounts for it (he was with Telus at the time). Does PM allow calls like this to go through? If so, is there a way to get th...

T2A

I have this plan for a long-distance use only since I have another service to use for the other needs. It doesn't go through when I tried to call. Would you late my calls connected or do I have to cancel my plan with you guy? I don't know what to do ...

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