Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Bought 300 International Long Distance Minutes but cannot call US, please help.
I have a Samsung Ultra 22 with a Public Mobile plan. A few days ago, my phone started to spontaneously block incoming calls from my mom. She's programmed as an emergency contact and I make any changes to my settings. When she calls it goes straight t...
Others have said my voicemail is full. However, when I dial in, there are no messages. Any solutions for this issue would be appreciated. Thank you
The Need help paying the bill
Hope everyone is having a good Friday I lost my phone and had to replace my SIM recently. Using an old Asus Zenfone 3 (ZE552KL) and am not getting any mobile data. Found an article online to check my "Access point names" under Mobile Network settin...
Hello...anyone else not able to connect to their data?
Hi, I am traveling to Europe end of May into June. What does PM have to offer re calling from Europe? thanks
Whenever I try to sign into my account, it comes up saying the page is down or unavailable for maintenance. Is there a place to call or something to get my plan changed? (Or anyone know how long it’ll be down? ) I’m fairly new with public mobile. I ...
I'm trying to buy a roaming package, but the page for logging in to my account is returning an error message. It seems to have been offline for a few hours now. Is there any estimate for when it will be back online? Thanks
i forgot my username and password on my account
How can I find the email I signed up with. I have tried all emails I have. Nothing works
I joined Public Mobile today coming over from Virgin. I kept my cell # but cannot get calls or texts. I can call out but that's it. I did receive a text from Virgin asking permission to allow my number transfer and I responded YES. I called Virgi...
I can’t make or receive calls. I’m in good standing with my account. I have reset my phone, turned the airplane on and off and I have also tried selecting the public mobile carrrier manually. Nothing works. Please help.
Sorry for the inconvenience. Please contact your administrator for assistance and provide the reference number below to help locate and correct the problem. Reference:Xxxxxxxx this is the message I get when trying to sign into my account anyone else ...
Hello there,I just want to know my pin number please
PM My Account/My Rewards sites are both down at the moment But this is an issue with Telus servers, Telus and Koodo My Account are also down. So, I anticipate that this will be resolved soon, at least with highest priority. Add: Telus Contact Cen...
It was working fine this morning as I just received a text from my coworker in the morning. I tried sending one in the afternoon though and it said it couldn't send and now I am getting the phone not allowed for voice notification. Are services down ...
Anyone else having issues getting into My Account? I get this when I click on My Account or Sign In tab.
Every time I try to go to my rewards or my account on my phone or laptop is just comes with an error screen. It happens when I clock the link sent from the AI chat as well. seems like the website is down
I am on the $45 for 20G plan and I forget to make sure I had funds to cover the next month and so my account got suspended. Now when I logged in to make the payment I now being charge $55 instead of $45. Why is that when it has been less than 24hrs ...
I recently have experienced problems with sending andis receiving pictures sent in messages. I get an error message that it cannot download. My mobile data is enabled. I have tried restart. This is a new problem.
how to change community account username ?
I recently switched to PM and I missed replying to the text message to confirm the phone number transfer.How can I re-iniate the phone number transfer now
I have 2 issues. 1. I want to register for a new account but I want to bring my current phone number with me. When I try and port the number the registration process askes for my current address on file with the previous provider. My address is not a...
Moved to Public a few days ago and I've noticed that any SMS 2FA (from short codes) are not working. Any idea how I can resolve this?
Has anyone had experience with temporarily assigning an already activated Public Mobile SIM card to another Public Mobile plan and account that already has a SIM card assigned, and then reassigning it back to the original account and number after a f...
Hi I just noticed that I'm being charged twice every month on different days. On my credit card statement I'm charged $36 every month which corresponds to what I see on my Public Mobile account, but I'm also charged $40 every month on a different day...
Hello I'm leaving to India. I would like to know the options.
Hi, I've turned off or switched my phone to airplane mode, then turn on cellular data, but my data still isn't working. I still have 127.79 MB of data left. I own an iPhone 12 Pro iOS 16.4.1 (20E252). This has been going on for more than a week. Help...
My husband’s phone won’t work, he can’t call out or get incoming calls
