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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 64 replies
  • 16 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 171 replies
  • 18 Bravos

“Call failed” When calling voicemail

When I press my voicemail key it says call failed. I have tried going to the keypad and holding down number one to call voicemail then it tells me "error performing request,  Unknown error." Then call failed.

loganheight by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Remove Voicemail

Hi, I need to "remove" voice mail entiredly from my current plan as i have this forwarded to my work phone and the voice mail stops the call from being forwarded.   How is this done?

afoote30 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

US add on

On February 20 I paid two separate payments of $8.00 for 20 days of coverage and on March 1 was sent a message to pay again for another 10 days, I’ve been trying to get help and able to use my phone. Is there a phone number I can call to fix this?

della by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Unlock carrier

My lg stylo 4 is carrier locked and I bought the phone off internet which i can't get ahold of the person i purchased it from. I wouldn't have bought it if I knew anything about phone locking. So can you please help me so I'm not out of a $100.      ...

bizzyb by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! Calls to 6475804001 that were not made

Hi--my daughter has a Public Mobile SIM in her watch. Her usage says she is calling 6475804001 multiple times, but I can assure you, she is not. There are forums where people are talking about being charged for this same number when they have not cal...

ngriffin by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Resolved! Activated but no service network

It's been 3 days I have no service network. I tried everything that I saw the comments here in the community chat, still Public Mobile is not working. My account was already activated when I checked it. I tried to put my sim card from Telus back in m...

Enaguit1 by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Can't receive SMS texts from Twitter

I switched from VM to PM around Nov 1st 2019.  Since that time i've been unable to receive twitter sms messages.  I'd really like this fixed.  Browsing through the community chat it appears as though a moderator might have to do something. Thanks

foxchoir by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Can't make a 1800 call

I have Canada-wide Talk and can't make a 1-800 number.  The voice tells me that I don't have Talk.

henderjl by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Is the monthly cost payed in the beginning of a month ?

I became a new customer of public mobile on the night of last Friday , Feb-28 .After my new public SIM card was activated , I added my wife's credit card as the monthly autopayment  to this sim card .And I found that $40 was payed in that night , I f...

kaihu0730 by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos


As you all know (or for those who don't), Public Mobile doesn't issue any invoices when you pay, nor give you any receipts. In the past, I never had any need for invoices until the past couple of years when I started to do some freelancing at the sid...

mpcdesign by Mayor / Maire
  • 2 replies
  • 12 Bravos

Paying for add on

I have automatic payment set. If I want to buy an add on can I just buy it and have public mobile take the add on out of the same account? Or do I need to manually deposit money into the account to cover the add on?

Scoutniagara by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

GPS issues

I have been doing deliveries around the city and have had issues with the GPS. Not sure if it is to do with my phone, Google, or Public?Happened 4 different times tonight where I would start going to my delivery destination and it would not read as d...

Tracer by Good Citizen / Bon Citoyen
  • 16 replies
  • 0 Bravos

Resolved! Phone compatible?

Will a Galaxy J5 prime work on PM?

mtbmel by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Inadvertently overpaid and cannot presently use Public Mobile

I am presently in the U.S. until the end of MarchToday i reported both our phone found so we could keep our number.I thought the selection for talk and text here in the U.S. would allow me to contact the folks back home. Unfortunately I can't, and ma...

delichef by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Amazing service

Just came back from the Richmond Centre Public Mobile. Amazing service from the team.  Nicholas, Yanina and TJ were so helpful and got my phone into fine working order. Highly recommended!!

IreneN by Great Neighbour / Super Voisin
  • 9 replies
  • 15 Bravos

Texts not being sent/received by everyone

I switched my number over yesterday and most of my friends receive my texts and calls. Some friends don't though. Not sure what's going on. I looked for solutions on here and can say that my SMSC is correctly set up and I have no active roaming (I di...

lyonseoin by Good Citizen / Bon Citoyen
  • 21 replies
  • 0 Bravos

Resolved! Texts from PM

I got this automated text from public mobile and not sure what to do about it“Please visit to make an update to ensure uninterrupted service. (2/2)”thanks 

Stevemic16 by Good Citizen / Bon Citoyen
  • 20 replies
  • 0 Bravos

“SIM not provisioned for voice”

Hello there, I have a brand new phone, with a new Public Mobile SIM, and I ported my number over from Telus. My husband has the same phone and uses Public Mobile already, also ported from Telus last year, so I know this should work. My Public Mobile ...

Resolved! Updating Credit Card

My credit card is expiring and I need to update to my new card. Unfortunately the link in the self serve account is not working and I cannot click on anything related to my payments. Is there a workaround?

gentlepine by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos

Possibility of Unlimited Plans??

Could Public possibly come close with an unlimited data plan as much as the "Big 3" have done as of late?? I am greatly satisfied with my service and have been since I have become a Public Mobile customer and have even had an offer to me from Public ...

Cuddles by Great Neighbour / Super Voisin
  • 9 replies
  • 2 Bravos

Debit Card

The system is not allowing me to make a payment.  It says it does not recognize my debit card and that my account has not been charged.  This is the card I have always used....

marie9 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Auto payment does not stop after account was deactivated

Hello,  My husband's account was deactivated since Feb 2nd when he transferred to Rogers. However, his credit card was still charged for another three-month on Feb 11. As his account was deactivated he has no way to log in and check what is going on....

hannah by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Texts not sending - new public mobile user

Hi Guys, I just moved from Rogers to Public Mobile and transferred my number. Everything seems to be working - aside from outgoing and incoming text messages. I can make calls, data works fine, but just can't send or receive texts. Anyone know how to...

eloisetaylor by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! 500 mb free data

I currently pay $40 and get 5 mb . Should I not be gettting the 500 free mb each month on auto renewal?

CB75 by Good Citizen / Bon Citoyen
  • 10 replies
  • 1 Bravos
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