Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi. Im purchasing a new phone today. What do I need to do to set this up? Going from an 8plus to a 12. thank you!
my service is not working I just add 25. plan
I did not get free 2GB/month for 12 months.
HI, i ran out of my minutes and i entered my new billing cycle. I was hoping that i will get my new block of 100 minutes but didn't. I am still stuck at zero minutes
I am paying for 6GB of 4G but only getting 5GB of 3G. I gave it the first month thinking it would be fixed after the that but now it’s getting close to 3 months of not receiving what I’m paying for.
I just used my points to get 300 mins of international calls and it said it may take up to 24 hours to be applied. However, under “Redemptions”, it doesn’t say anything about ‘pending’, does this mean I can use them? Thanks
Hello,I'm travelling from LA to Vancouver on the I-5.I want to purchase the $15 Talk and Text plan.I have 3G and I see some carriers are dropping 3G so, will I get any reception along the way?I'm using iphone8 .Thanxs in Advance
Good day,I'm having alit of trouble. I went to renew my plan for the month as I'm due. I went in and made a payment and changed my plan abd it did not work. I did it again just incase it didnt go through and niw 2 paynebrs have been taken and i cant...
Hello, I have the 40 g plan and it started on Nov 1 and i got notified I have used 90 percent but the website says I have o ly used 13.5 g. I can not run out of data as it is vital to my job and safety. But also the little 1 g add on won't help...
Would you like to connect to an agent via live chat if someone is available?###Live chat is available between 9AM to 10PM EST. Please monitor your email for a notification with a link to start your chat. You will have 15 minutes to start your chat, a...
When the plan was available in my account a couple weeks ago I switched over. It said it would update on the next renewal and when the renewal happened.. nothing happened!!! How can I resolve this .. tried submitting a ticket but there is not where t...
So I recently switched to public from Rogers. I wasn’t aware that I needed to keep my old SIM card to confirm. Anyways I contacted Rogers about sporting my number and they put a bypass on my number for 3 days. Do I still need to contact public or sta...
Hi all, I elected to upgrade my plan two weeks ahead of renewal. I have not been able to get ANY 4G data today (the new plan is in effect today). I understand there could be delays if you switch your plan but am confused if that potential delay also ...
I paid for a US Ad-on but a voice comes back a says i don't have a Us Ad -on. what's the problem?
I am going to get rid of my home phone(voip from Fongo,$5 one) but want to kee[ the number,wondering if this is possible?
do I have to provide the referral person new phone no.of Public mobile in order to get a promo bonus$25 (the 3rd new PM agent asked for it)?in the past/year, we never do it. My referral person and I don't know each other very well. he/she just wants ...
I recently upgraded to the 15GB plan for a $40 a month, 30-day plan. I renewed on November 2nd. Got the 15 gigabytes and thought it was ok. Ever since that day I have only used that data 4 times and turn it off whenever I do not need to. yet in just ...
I can make outgoing calls but am not receiving any calls or texts.
If I am not mistaken, we still need one email address for each number/account we have with PMIf that is the case will be very beneficial and user friendly for all of PM customers that want to have more than one phone number (like myself as well) to...
there is no more $2 off from autopay, 5% is only 75 cents, I like the old system. any suggestions? should I go other company?
Hi I bought $20 US roaming a week ago, but it didn’t work for me when I was in USA. So I didn’t use it! Now, I am back to Canada. I guess I should request for refund. How to request for the refund?
Subscribed to the roaming add ons and the service never worked (disputed by PM which indicated it worked partially). Anyway totally frustrating. Signed up for an e-sim at Mint mobile for $45 for 3 months and works perfectly, no hassles, no excuses, n...
As you will see in the photos attached, I did a plan change on Nov 3 (lost current funds I had on the account), not realising I was gonna get charged for it immediately and SHOULD have changed immediately. Billing shows I was billed for the $40 15GB ...
Hi how to change email on account
There is enough money in my account but the plan doesn't work my phone keeps telling me i dont have
