chip

[Vernice]

• I haven't received the chip which I bought on May 26 so far.

[esjliv]

@Vernice  - you're right..I would let customer support know if it has gone beyond 10 business days.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If you do not have a current account with Public Mobile yet, use the 2nd method in the above link to contact CSA via private message.

[JL9]

The wait time is increasingly longer it seems, you still may be waiting another 2 weeks from now. Going forward you may want alternatives like in store or a place like Canadian Cell Supplies as not only is it cheaper (currently $5) but much quicker too

[hTideGnow]

Hi @Vernice do you need the SIM card quickly for activation?  Go to a store and activate there, they will usually give you the sim card for free 

[iliketotalk]

@Vernice yes I wish they would change that it's a bit of an unrealistic timeline for delivery 

[hTideGnow]

Hi @Vernice , delivery time varies.  If you are in Toronto, you can receive within 5 days.  But we got many confirmation that it actually took 3 full weeks.  It's definitely a hold up on the PM side 

[Vernice]

They said the delivery is around 10 business days

[iliketotalk · Accepted solution]

@Vernice hi unfortunatly it can take 2 to 3 weeks for delivery hang in there