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Resolved! Added US Roaming too early

For some reason I remembered that adding a US roaming 10 days pass will start counting the 10 days once I enter the US.Anyway, now I see that it starts on purchase day.I purchased it too early, I need it to start in 2 days.Can someone from customer s...

spetel by Good Citizen / Bon Citoyen
  • 7 replies
  • 1 Bravos

Resolved! My ranking went up

I am a town hero now! I am not sure what it takes to be one. Am a I worthy???

will13am by Oracle
  • 110 replies
  • 15 Bravos

Resolved! New plan not activated

I haven't used my phone for few days after ending of my previous plan so my line got I changed to a new plan to reactivate but I couldn't make a phone call or send/receive text messages. All the time I make a call it says "I don't h...

Rebel-Star by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Resolved! Account suspended with Autopay - Can't manually pay

Like another user on the community forum.. My Account has been suspended even though AutoPay is setup and my credit card has no reason not to go through. I try to pay the balance but it says that my account already has sufficient funds when it does n...

numb555 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Can't renew the plan

I've enough funds in my account, but why can't renew the plan and suspend my account. Please help.

kevinycw by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Can't send or receive MMS

I can't seem to receive or send any MMS. Using Samsung S6 and google messenger app. Attached are my APN settings.

Screenshot_20170305-115543.jpg Screenshot_20170305-115618.jpg
chung01 by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

US Roaming Plans

I plan to visit the US in the near future and have the following questions: 1. Is there an option to indicate the start day of the US roaming add-on or it becomes effective when payment is made? 2. How does the US Roaming service clock start? Effecti...

pckku by Great Citizen / Super Citoyen
  • 5 replies
  • 0 Bravos

Proposal of a fixed and variable reward system

Although I understand the process of reviewing a members contribution on a month to month basis to determine the variable reward amount that should be rewarded, would it not also be possible to analyze the users contributions throughout a longer peri...

Balanceman by Great Citizen / Super Citoyen
  • 3 replies
  • 0 Bravos

Resolved! About my plan in self serve detais

I looked in self serve just for kicks under my plan details, and it shows "Expired"... is that simply because the promo is no longer offered, or is there something i should worry about when it comes to auto renew next period? My PlanPick & PayThis pl...

MK78 by Model Citizen / Citoyen Modèle
  • 3 replies
  • 0 Bravos

Freedom mobile still running behind us !!!

So I receive an email and it gets classified as junk, and it turned out to be from freedo... ahem, Ex, Wind mobile. First I am actually surprised they (their computers) still remmember me 5 months after leaving them. And they sent me this "Generous o...

Freedom Promo .png
zhadj030 by Mayor / Maire
  • 6 replies
  • 4 Bravos

2 Anniversary Badge

Ok have to be the guy that asksWhat the heck is up with this badge? It *seems* like it should be awarded to people who have been with Public 2 years (like me!)Yet it shows Public awarded over 20,000 members with this badge, including those who have b...

kav2001c by Mayor / Maire
  • 20 replies
  • 2 Bravos

Need the history calls or history payments.

Hi,I need to gwt access to my historic calls ou historic payments of 2015, but I don't have access anymore to my account. I sent an email on 2016 but I never got a anwser. How can I do to have this documents? I need expert assistence. @Shazia_K @Mary...

Renewing and changing plan on a suspended account

So, whenever my fiancé visits me from the US, I like to give her a local SIM card so she can get around the city while I'm at work. Last time she was here, I activated a PM plan for her and it expired at the end of 2016. She'll be back again end of t...

Eluder by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Can't sent or receive Picture messages

Spent an hour on the phone to Salvador and still can't sent or receive picture messages. Set up the VPN a few times but still says no network available opr try again later to open a picture message. I have network available and have doouble checked V...

Scoop by Great Citizen / Super Citoyen
  • 11 replies
  • 0 Bravos

Resolved! Account Suspension with Plan Change

I recently change my 90 day $135 plan to a 90 day $201 dollar plan. The only change I made from the previous plan was increasing my data from 6 to 12gb. When I log into my account it shows my account as suspended and asking me to make a payment. I ha...

Pootrick by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

No new voice mail notification on my phone

Samsung Galaxy s7 unlocked (Sprint)Problem: When new voice mail left I do not get any notification/indication on my phone. I can see missed call notification,check voice mail but no new voice mail indication and this is not the hardware problem I tes...

voicemail by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Can not receive call please help.

My friend has ported his phone number yesterday at 8:50pm. He can make phone call but not receiving any call yet, mod please help

crazycolby by Great Citizen / Super Citoyen
  • 2 replies
  • 0 Bravos

Resolved! My dad messed up

Sooo... I told my dad to get my help once his sim arrived, but he decided to do it himself.... Long story short, he accidentally ported over his home phone to PM instead of his cell phone... LolI'm hoping a mod can help out with this? Not sure how to...

Rustynayl by Great Citizen / Super Citoyen
  • 30 replies
  • 0 Bravos

Resolved! Can't verify email so I'm stuck without service

Hi, I bought a SIM card and attempted to activate my acount last night. I got an error message and the login page to my account doesn't recognize my email address (although I received a welcome to PM email). I have gone back and forth with someone fr...

kellielli by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! Expired Plan/Restart Service

If my plan expired at the end of January, and I would like to restart service. Will service begin at the time of payment, or will I have to pay for time between the end of January to the time of payment? Thanks, JL

JLu by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Forum problem??

I'm reading the forums today, and finding a lot of posts being in wrong threads. Is there a posting issue occurring?

I can't text?

I recently submitted a plan change that included text, but today my change was effective and I can no longer text, it seems.

JonaBerri by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos


i ported my number today and my old line is cancelled and the new pm one isn't working. I received a sms error saying there was a mess up with the port. can a mod help me out with this?i would like a refund if i cant get the number.And also what happ...