Community

can't create self serve account. I get an error message saying "phone number is invalid".

I just activited my account.  My phone number is being ported from Rogers.  On the activation site, I was not able to type in the serial number of my phone as the field for the SN only accepted numbers, not letters.  Still, I chose my plan, provided ...

I can’t make the calls

Account set up

why does it take a few hours for the new account to activate?

My phone isn't letting me call *611

I've been trying to call *611 to pay my phone bill but it won't let me call the number and my sim card is saying sim card carrier unknown 

annuler transfert de numéro, cancel number transfer to public mobile

Je souhaiterais annuler ma demande de transfert de numéro de mon ancient fournisseur vers public mobile. Je voudrais avoir un autre fournisseur que public mobile, mais je ne peux transférer mon numéro ailleurs car je dois annuler la demande de transf...

Early renewal/auto pay

Hey gang, my plan is set for renewal on the 4th I m running low on data and would prefer to do an early renewal as appose to buying more data. Can I do this?thanks in advance

Nothing working

Since yesterday I have no data, no service.  Only wi-fi.  My account says Im paid.  I even tried to top up but the site wont accept the top up.I shut down, took out the sim, waited, restarted, no good. iPhone 7. Any advice?

account suspended even after reolacing with new credit card

The credit card used in my account was changed. I replaced it with a new card. why is my account still suspended?

Payment

Hi, They asked me to note the visa debit card information but it stop at 2024 and for me it's 2025 (expiration date. What I have to do ? Thanks

Still having issues after 5 days of no service.

I posted here yesterday and got some tips to help try and restore service to my phone. I tried reporting lost and then resuming service. I tried restarting the phone multiple times. I tried removing the sim, restarting the phone and putting it back i...

OnlineActivation/PhoneNumber/LoadErrorMessage

I receive this error when trying to port my number from Bell. Called them, phone is unlocked. The alternate phone number section is circled red when I try to continue off this page,l tried different phone numbers. Any suggestions?

Add On

I purchaced a $20 add-on yesterday morning for talk, text, and roaming while i am out of the country because the first one expired, it shows I paid but my phone does not work and I am beyond upset right now.   Please what do I do, I honestly wish I h...

$60 US/CAN plan not working in US.

 I signed up for the US/Can plan for $60 with 8GB of data and 2GB data roaming last week. I am currently in the US and my iphone will not connect to the american tower and I cannot send or receive texts/calls/use data. I have taken it off "automatic ...

Plan pricing, data and the competition

Hello public mobile community!  First time posting here so barre with me... so i signed up for public mobile 3 months back and love the pricing and don't notice the 3g speed vs lte to be honest. Signed up for the 1gb for 25$/month plan but i see onli...

Public

Public mobile took too much money out of my bank account leaving me with an overdrawn balance. I don't know how to get my money back. The bank won't do nothing 

Moderator_Team: added wrong US roaming add-ons

I added wrong options. I only want to add 250mb data.

Cannot access my account

Hi,  I've just registered and paid for a months contract on public mobile. When I logged in (with what I thought were the correct details) I was unable to. When I try to reset the password it doesn't recognise my email. i have recieved a welcome emai...

Help!!

I cannot get into my account. My credit card expired and I need to update it. It will not let me sign into my account! I have tried resetting my password 20+ times and will still not work

Data usage

Hi, How can we use the 1GB data promo ? I have 1GB data plan and whenever i use data it automatically deducts from my data plan so what if I want to use the 1GB promo data ?

Have data. No text or phone service

On my Note 5 I can use data but have no texting or calling even though I have unlimited US Canada when try using a phone it says I have no long distance add-ons I am in Penticton British Columbia could this be my APN settings

Activating SIM Card

I have been trying to activate SIM card for few days. The last button I need to press to move on to part 2 and confirm I understand the terms is floating in the body of “the terms”. When pressed it takes me to the terms page and won’t allow me to con...