Community

Resolved! Restarting old plan

It has been a couple years since I used my public mobile account.I still have the sim card from then and want to know if I can still use it or do i need to purchase a new one and start all over again....Thanks in advance.

Resolved! Plans and add ons

If I have Public Mobile plan in BC, can I use it while on vacation in Alberta- Edmonton?

Resolved! Issue sending text

My husband and I are both with PM.  If I'm at home on wifi and he is out walking he can send me texts with his wifi off.  When I respond to him he does not get the text until he comes he and connects to wifi.  Does anyone know why this is ? If we are...

Resolved! Account locked out, unable to answer security question

Hello, I am trying to change my payment method, it seems like I have forgotten my password and security questions and currently locked out of my account. Please help me get this sorted outredacted

Resolved! Error message when text sent to a local number that is correct and works fine when dialled

I keep receiving the message " you've entered an incorrect number. Please try again." But the number is correct and works perfectly when I dial it! 

Resolved! Does a phone use data all the time

If I have a phone with No Applications that use data, like weather, and is always logged out of  Facebook, Google, and the like, will my phone still use data?Also, does the data used to download mms count toward my monthly usage?

Resolved! Total Data Amt with addons

Hello.How much total data per month is supplied with the $35.00 plan and autopay?Looks to me like 5gig ?

Resolved! change email address

im having a trouble login into my account when i tried to reset password and put my email address then it says your email address is not correct , i forgot my email address which i used.I need to reset my password please help me how can i do it and h...

Resolved! Trying to renew plan now

Hello all! Tried for the last 5 days to renew plan now as I consumed all data.  Despite my account having 105$ on it and the plan is 35$.It never renews. Thank you.

Resolved! Plan Bonus

Can you change your phone plan to a different one in the middle of the month? Also, does the deal of getting an additional 500 megabite bonus for autopay apply at any point if I switch into the plan from another one?

Resolved! Plan and International calling

For the 15$ plan, do I get charged for incoming international calls? 

Resolved! Upgrading plan (grand father plans)

Hi there, I currently have a a 4gig data plan with Unlimited province wide 4G LTE, I recall the old plans also had a 6gig and a 9gig option for about an additional 10-15$ per increment respectively. I can no longer see these options, I'm assuming bec...

Resolved! area code

Hi,  Why do people calling me have to include the area code 506 for my number xxx-xxxx to work and some say they also have to use the #1 in front of the area code. Thanks  PJ

Resolved! Autopay not working for second month in a row

I have registered autopay that public mobile has my card information. Last month they text message me about insufficient fund, fixed the issue last month through back and forth with moderator Now this month again, I was under the impression the autop...

Resolved! I would like to add a referal code to my new acct.