Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Need three month call usage history

Hello, I want to get call history of three months. Just wondering if possible to dowload it, It is very hartd to copy and patse 150 pages. Any other way so I can get history without browsing 150 pages and again copy/pasting 150 pages. Thanks

Phone

I topped up my phone a few days ago and its saying I have no service and I'm not sure why

Resolved! International texting?

This is peobably stupid. But if my plan includes unlimited international texting...does that mean I have unlimited local texting as well?

Replied text message to local phone number went to overseas

I’ve been using PM since last month. I send text everyday to my family & various friends in lower mainland. Strange thing happened 2 times. My replied text message to local numbers went to overseas. My friends didn’t receive my messages at all...

Resolved! Dec 31 1969 -service suspended

I activated my phone/sim today and set up auto pay. I cannot make calls or texts. Account status is ACTIVE but when i call *611 I get a your service is suspended due to no payment. Paymen tab reads: Available Funds: $27.00Payment Due Date (AutoPay): ...

Resolved! Cannot call canadian number and use mobile data after activation and pay for the 40$ plan

I bought the sim card, activate and buy a 40 dollar plan. It said unlimited canadian wide talk and 4.5 gb data 3G. However, I cannot call Canadian number, the message keep saying long distance call is not in your add on. When try using data, none wor...

Resolved! Renewing early

Is it not possible to renew a plan early if I used all my data?

Resolved! New Activation

I just activated my phone and cannot make calls. It says don't have an active long distance add on. We have subscribed to unlimited call and text Canada wide. Please let us know how to resolve the issue. Thanks

Resolved! I have just activated my account but I cannot make any call and says my account has been suspended

I have just activated my sim card but I cannot make any call and says my account can not make my "long distance call without add on." But dialed a local number. Logging into my online account says i have a $52.00 balance? Please helpCindy

Resolved! cant make calls

I have had my plan with public mobile for 2 months. This morning I tried to make a call and I got a message that said that my plan doesnt include talk When i checked my plan, I can see that it haes have talk and text Also, I have not had a proble...

I need my account #

Money got lost !?!?!?!?

I just paid with a $25 payment voucher to reactivate the same plan I've been using. When it first went through it said I had only $10 balance. After a refresh of the page, it said I had $0. What is going on here? What can I do? I hope it doesn't beco...

Resolved! Switch from Rogers - Can call OUT but not IN. several hours

Title says it all, Data works, calling out works, but nobody can call meSwitched from rogers about 5 hours ago, any ideas?

Recharge not successful

I recharged for $40cad-4gb data on 04sep19, however its still not activated.While dialing customer care, its saying your plan expired on 01sep19. it also says that your coupon code is expired or invalid.I also got a message that it is now recahrge. b...

Resolved! New phone won't make phone calls.

So on a trip with the new phone after manually adding the APN for PU so it will work, but it never occurred to me to check to see if it will make phone calls. It's an ASUS Zenfone Max Pro M2. Android 9. I had to buy the Roam SIM so I could manually a...

How to keep old number from stolen phone

Hi there,I got my phone stolen last week, so I went to self serve to suspend the service, then ordered a new SIM card. I understand I'll need to change the SIM card number in self serve as well. My question is how do I keep my old phone number? Becau...

phone service not working

I recently joined public mobile. When I activated my SIM card I ported in the number from my old phone, however the information I gave for the old number was not completely correct. Since then my phone has not had full service oh, it has only been ab...

Porting Number

I’m having trouble porting my number. Just moved to BC from the USA and would like to keep my old number. I have Verizon Wireless in the US, have already activated my SIM card, but when I do ‘change my number’ it says ‘We were unable to transfer the ...

Setting up an account

I presently have 2 lines that I want to transfer in from Telus and I would like a new phone line All 3 phone numbers I would like shared on one account. How do I do that?

phone not calling or receiving

I am not able to make or receive calls. I have minutes on my usage. I cannot call voicemail. when i dial on my iPhone, it says call failed. When I try to call my cell, it goes to "leave a message" but I don't hear the ringing on the phone.The ba...

Resolved! Updating Credit Card Information Post PM Website Update

Hi, My credit card is expiring, and I received a notification to update the credit card information.I have since recevied a new card -- same card number, but new expiry date. From what I am aware, the old PM self-serve website, there was an option to...

Resolved! How to track SIM card order

I placed 2 orders for SIM cards but only got one email confirmation but I have screenshots of both order numbers. How can view the status of them?

Why public mobile not matching other provider unlimited data offer (throttled after some limit)

As I am just checking other websites & find other provider offer unlimited data (throttled after some limit) for all their plans. So I would request public mobile administrator match this offer to public mobile users also, thanks

Resolved! Custom Plan

Where did the custom plan option go? I can’t find it since they updated the website

how to know your contributor level

Will i get notifications when i reach top 50% ?

Monthly invoice

I need a monthly invoice so that I can submit my phone bill to my accounting department. Who do I contact for this as it is not on the Self Serve page?

Can't Text picture image iPhone 4s talk text US roaming add on

Hi all. searched here. It seems I might be out of luck but..... My iPhone appears to allow only one setting in APN: SP.MB.COM Data is enabled. i still can't send texts with pictures while in US. Regular Texts and calls work. Is issue due to iPhone 4s...

No Data connection - EXCLAMATION sign

Hello, I have not be able to use the data since yesterday. The Exclamation sign is showing. I have not used all the data plus I got 1GB promotion option. Please advise what is the issue. Thank you so much, MT

Can’t connect to network

Hello, I’ve recenetly ought and activated a SIM card, prepaid the service, everything should be ready to go, HOWEVER, nothing is working. Messages pops up: unregistered network. Automatic search for available networks doesn’t ring up anything. What ...

No service

Activated a new sim. It shows on web that my phone is activated but on phone it shows no network.

Community

Forum Posts