Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Public Points Issue

mobile network not available

note: account is in good standing.have restarted phone and have taken sim out and put back in.Thoughts?

cannot recieve calls

been a customer for 8 months and all of a sudden i cannot recieve calls and niether can my wifes phone. we both recieve texts and have data has anyone else encountered this

Resolved! Can't log in to my account.

I set my account up on Thursday (with some help from Jorge) but I still can't log into my account. I can log into my Community one, obviously. Help!

Will I lose my bonus data and mins I got from their holiday promotion if I switch my plan?

Title

Account switch automatically to Public Points

Resolved! Bonus data

I'm thinking switching from freedom mobile to public mobile. Is there a way I can get 2gb bonus data with $35 plan similar to the promo just ended?

Phone beeps 3 times

Hii have an iPhone XR and when I try to dial certain numbers it beeps three times and hangs up. Anybody have any ideas?Garth

Data plans.

if I'm not mistaken before there were higher data plans then 3g but cost more obviously. is that not offered anymore? I only see 3g data add ons. thanks

Resolved! Unable to call out

I can call other cell phones but not landline. I hear a double beep and then the call ends. i am able to receive calls.

Never switched to new rewards program!!

Johnny

Hi there, I purchased a monthly card and I cannot receive incoming calls or make outgoing and can't receive texts or send out texts.

Resolved! If an account has International and US minutes, when I call US where do they take the money from?

If an account has International minutes and US minutes when I call the US where do they take the money from? TIA!

Switched to Public Points program

Public points

Who's buying extra accounts?

Anyone buying extra accounts for resale before points system kicks in?

Resolved! lock out of public mobile and cannot reload my account with pre-registered credit card

Hi, I am trying to reload my account but I am not able to add money to my account using the pre-registered credit card I have on the account nor am I able to access my public mobile.ca to refill my account. When I try to reset my password it says tha...

Resolved! 2021 Holiday Promo

Hi,I got a text from Public Mobile for the free holiday add-ons and I replied according to the instructions. I still don't see the add-ons - is this expected?Thanks,M

Public Point

Resolved! set my file in English, everything in English!!!

please sent me all the message in English, also set my voicemail indication in English, everything in English!!!

Wrongly switched to new Public Rewards program

Phone lines down in Moncton, NB, Canada

Hi there! I cannot send or receive calls in the Greater Moncton, New Brunswick area. Same goes with 2 others.We can however receive and send text messages. Anyone else having these issues? Please help! When will it be resol Thanks!

Resolved! No Smartphone; Sudden Text Spam; Credit Card Fraud

Hello,I don't have a smartphone. No internet access on phone. I woke up this morning to text after text with "Your Gopuff code" and "Download the Remind app" (50+), as well as a text about an Apple Store order. They just keep coming from different nu...

Resolved! Can receive but cannot dial none Public Mobile numbers

Hello,I created a ticket but I thought I would ask the question here too. when I dial a none PM number the phone just hangs up. No dial tone, no busy signal. When I dialed a PM number, it goes straight to voice mail. I assume the phone I dialed wa...

"Automatic enrollment to Public Points.

Points Program

Public points confusion, automatically enrolled?!

I was automatically switched to Public Points, but I haven't even found any info about that program

I was moved onto the points reward system without asking!

Resolved! Loyalty reward

Hello, I have been a Public Mobile customer since January 2021. I was expecting to see my one-year loyalty reward appear on my January 2022 bill but it is not there. When can I expect to see this reward reflected on my bill? Thank you,Fabian xxxxx613...

Community

Forum Posts