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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! As new PM user I needs to port over their phone #

Ok , I have been reading this forum and I think I know what to do.I am just confirming I don't want a mistake that costs me my wife's phone #So I install the Public mobile sim Card and log her in to Public Mobile.I activate the sim card and wait for ...

Reinstall calling app

So.....the bf's "new" phone a galaxy S6 edge can make and recieve calls. His "reception" is fine but the caller just gets squealing and static and the odd word can be heard in the background but is completely useless. So ive managed to get my hands o...

Resolved! Driving me crazy!!!!!

Hello, I have 3 account i managed for my family. I cant get into any online currently. I have tried to reset passwords. This has been going on for a couple of months now. When I try to reset password I get 'an error has occurred - security answer is ...

Ugh - My bad

Resolved! Earning rewards

I’m new to this community part of Public Mobile, could anyone give me an idea of how these rewards work?

$5/500

Terrific

Resolved! Is the "coverage argument" even a thing anymore? IE: one carrier is better than another?

I was originally going to post this as a reply to another thread.. but I'm thinking it's better suited to a separate post. So, I'm going to ask a question - and it might sound a bit contrary - but I promise I'm not trying to be argumentative, I'm ju...

Bravo/Reply

Resolved! Finding myself

Once I post a question, where do I go to find it?

Add-Ons

Resolved! Add-Ons

I have the 100 minute plan.I understand use them or lose them each month.I am considering purchasing the 500 minutes.I understand you keep those until they are used up.If I purchase the 500, can I opt out when I have reached what I think will get me ...

Paid for my monthly plan and have no service, how to fix this?

Mobile data not working.

Resolved! Mobile data not working.

Ok I’ve been with public Mobile for I think about 8 months now and this whole time my data has not worked. I have tried everything people have told me on here and nothing works. I’m getting extremely frustrated at the fact that I’ve been paying for a...

Resolved! Public Mobile not accepting new credit card

Help, I have no service because Public Mobile isn't accepting my new credit card. I've tried 6 ways to Sunday typing in different combinations and it won't accept it. Keeps saying its the credit cards problem but I've used this new card on Amazon, ou...

I lost all my autopay rewards after re-register autopay with new credit card number

Resolved! I lost all my autopay rewards after re-register autopay with new credit card number

I lost all my autopay rewards after re-register autopay with new credit card number. Please help reset it back. Thanks!

Unable to setup online account

I have 2 phones with PM. Mine and my wife's. I setup my online account, but hers is proving difficult. Getting invalid phone number or already registered which she is not. Any thoughts?

Resolved! My outgoing calls show Amanda as my name to others

Could you please change my caller id showing my name or number instead of showing Amanda?

Voicemail Using Minutes

I'm curious why voicemail uses up minutes because the user is not actually talking to anyone instead hearing a message someone left the user. Voicemail should not count towards minutes. This discourages my use of voicemail, rather than checking my vo...

No service

I can not make/received a call. No service or disabled written in the top left side on my phone. I have 3 public mobile accounts and unfortunately only my phone is not working.I already check my payments and 0 balance.

Resolved! Lost My Phone Service When Updating Card

I updated my credit card yesterday for my auto-payment, and now I have no phone service. Please help me.

Resolved! Having trouble with phone calls

I switched over to Mobile a few weeks ago and I'm having trouble receiving and making regular cellular calls and FaceTime. When someone calls me, it seems to connect but I can't hear anything nor can the caller. Same thing happens when I try to initi...

Resolved! Suspending my service?

Hello,I am on the $15 plan. I am currently on auto pay and have 5 referrals for a total of $7 for rewards.I have $40 in my Available Funds. I am going away and was going to put my phone on lost/stolen. I have 90 days to pay from my renewal date to k...

Resolved! my email address is not working for account login?

I activated my account with my email address but it no longer works to log into my account. How can I correct this situation ? Is there anyway to contact Public Mobile to get help?

Voicemail

How do I change my voicemail

Resolved! Re: Reactivate Account

I need Public mobile to process my credit card payment in order to reactivate my account. I attempted to do this online but it would not process payment. I checked with my credit card company and they said it is clear to process payment. Please can s...