[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Not getting credits
Both my wife and I did not get a @$2.00 credit for using auto pay and I did not get a $1.00 credit for recommending my wife.
Resolved! Help! Cannot connect to network!
I have been trying for a week! Is there an online chat I can speak with a person! Simon is NO help! I have followed all the steps! HELP!
Ticket creation not working
I cannot submit a ticket because the SUBMIT button won't highlight. Get stuck at Last Add-on. I cannot type in the answer so it won't move on to submit.
NO NETWORK WHEN TRAVELLING ABROAD
Hello, I am currently away from Canada (India) and I am not getting any network on my phone. I need to recevive the messages from bank (OTP) for processing my transactions. I have a current active plan on my sim. Please suggest what shoul i do to get...
US Add On not working?
Hi all, This morning (while still in Canada) I purchased a US add on and I’m now in the US (about 8 hours after purchasing) and my US plan doesn’t seem to be working at all. Has anyone else experienced this, and if so, what did you do?
Activation code
My new iPhone XS Max is asking for an activation code and it's not reading my sim card, Can anyone help Me?
Resolved! sending a message even when connected to WiFi
Why do my messages not send until I get into a WiFi building??I can't send photos when sending a message, even when connected to WiFi...
Available Pakistan add on time
I have 530 mins available time for calling Pakistan. However operator is saying I have no balance.
Resolved! Happy anniversary rewards
does the old system still reward for happy anniversary program (i.e. 10 points ($10) per year)?
Follow up to Autopay issue - account reactivated but double payment
On April 1st, PM deactivated my plan due to an Autopay failure. Based on the advice of this community, I made a manual payment to reactivate my current plan. This worked. However, AFTER making the manual payment, PM automatically topped up my accou...
Resolved! my previous carrier
Hi, Immediately prior to joining PM years ago, can u please confirm who was my previous carrier? Thanks,Rodolfo
Transferring from Koodo Prepaid
I activated my sim card and want to transfer my number from Koodo prepaid. I have already submitted a ticked but no one reached me out to do the transfer. What should I supposed to do now?
Phone number
Is there someone we can talk to about account issue?
Cell phone reactivated
My credit card date expired and money was due yesterday, you suspended my account. I have changed credit card to a different one and I want to know if my phone and my daughters phone are back working. I have auto pay set up. xxxxxxxxxxxxxx and xxxxxx...
Resolved! no service
I applied for activation of my phone with public mobile Friday Apr.22 Put in info and sim card and payment was applied to credit card but phone is not working, saying no service. please help
login disabled
tried to login using my email and password, says it's disabled. what do I do?Last payment came out fine.
Resolved! Autopay failing this month frequently
I help out a number of my friends and family with their public mobile phone management. This month four (4) out of 20 people on autopay had it fail and then Public suspended service. What's happening ? Each person had a different payment credit ca...
Swapping SIM
Hi, I would like to swap my SIM card to an old Nokia flip phone but it's asking for a restriction code? Please advise,Rodolfo
Resolved! Payment - unable to pay
Hello,I registered this account for my father and trying to pay for him.I keep getting rejection when I tried to pay from the credit card. I used exactly same as other institutions like telus. they accept my payment, so no issue with my credit card...
Can’t reset password
Hi, my name is Stephanie Broadhurst and i am trying to sign in to my public mobile account and I’ve tried resetting the password but I was what would seem that it was successfully changed. But then when I actually sign in with the new password it wou...
Payment issues
I had auto-pay set up for my account and I had and have enough balance on my card but payment didnt go through for some reason and Public mobile immediately cut my service left me in limbo. Now, I am trying to do the payment, tried with 3 different c...
Promotional 2 GB not working
I had upgraded to my plan from $15/month to $25/month as it included a 12 month promo for 2GB of data. I only received the promo the first month but back at 500mb +500 mb. How come it's not working for the 12 months? My husband signed up for the same...
Public Points + Rewards
I have not upgrade my points.According to my points, I am owing -$2 on my next payment.However, my portal shows a payment of $9. Wondering why,And also, I want to confirm I don't have any paid addons. What are the current packages?
Good news!?
hello to all members on the 10 dollar plan, mine just renewed over night and it says 10 dollars next renewal on the 24th of may not 13 as expected,a good sign I hope
Resolved! Service
why are calls being rejected? It must be a problem with the sim because it happens in whatever phone I put the sim into.How can this be made to work again?Paying for services I'm not getting...that includes important calls. I can call out but none c...
2GB of monthly free data
It has been 8days since activated my new account in store , i still have not got the 2GB data yet. Does anyone has the same issue or know how long it will take to get the 2GB data? Thanks
Voucher didn't work
I added a voucher to my plan and it didn't work, I also restarted my phone and retried and it said that the voucher is already been used
Network not working
Hello, having the issue with no network access (exclamation over the network). Rebooted phone and checked account status, no issues.
New credit card, cannot use registered email account
Hi there,I lost my credit card while travelling and got send a new one by Visa. Unfortunately, I am locked out of my Gmail account registered with my public mobile account (been a year now:S) and therefore cannot access my pubic mobile account to reg...
