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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 74154 Views
  • 181 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 75516 Views
  • 181 replies
  • 32 Bravos

Resolved! Email locked out etc

I’m in the states.  I bought an add on of talk and text and data for 10 days.  I ran out of data and thought I bought more data but think it wasn’t for US but just for my AB account.now, still in US and no data and talk and text not working.  Ten day...

Pokey by • Good Citizen / Bon Citoyen
  • 866 Views
  • 3 replies
  • 0 Bravos

Referrals

Hello,Is there a limit on how many friends you can refer in a month?

pink3 by • Great Neighbour / Super Voisin
  • 1272 Views
  • 7 replies
  • 1 Bravos

Resolved! Double pay

Hi, I renewed my account on April 1 but couldn't make calls on April 2. I had to pay again. I would like a credit to my account for the extra payment and to make sure that this doesn't happen again. Regards, Coldan

coldan by • Great Neighbour / Super Voisin
  • 1834 Views
  • 7 replies
  • 1 Bravos

Resolved! Us talk and text

Do I get a notice when my add on plan expires ?

Proy by • Great Neighbour / Super Voisin
  • 862 Views
  • 4 replies
  • 0 Bravos

Resolved! New iphone

I have a friend that is trying to activate a new Iphone with his existing sim card. He put it in the new phone but it won't work. What steps does he have to take to get it to work?

Tarl by • Great Neighbour / Super Voisin
  • 1142 Views
  • 3 replies
  • 0 Bravos

Resolved! Overcharged

I loaded my account with enough funds to pay for the new plan come renewal time, originally I was going to just start it then but it seemed like id be paying an entire month fee just for a couple days so I selected change plan on next bill, I know it...

addons

Why I just after added 1gb of data in addons I got a text message saying that I have already used 75% of my data? I want my money back

mariomdiaz by • Great Neighbour / Super Voisin
  • 1153 Views
  • 6 replies
  • 0 Bravos

Unable to call or receive any calls

My plan is active, my Sim working fine. I am unable to make call or incoming calls goes to voice mail. Please address. Thank you.

Joth by • Great Neighbour / Super Voisin
  • 1022 Views
  • 4 replies
  • 0 Bravos

Add ons error

Hi, I am trying to do an add on in PM and it is not working. Could this be tied in the service disruptions going on right now?Thank you for your help 

Heather13 by • Great Neighbour / Super Voisin
  • 1766 Views
  • 9 replies
  • 0 Bravos

Simcard fraud

my simcard has been hacked. What do I do?

perebozi by • Great Neighbour / Super Voisin
  • 1728 Views
  • 10 replies
  • 0 Bravos

Tranfer my koodo number

5********9 is the number I need transferred to my public account please asap. Edited By ShawnC13: removed phone number

Allenasuchak1 by • Great Neighbour / Super Voisin
  • 881 Views
  • 3 replies
  • 0 Bravos

Resolved! Re: Receiving My Rewards

hi, I miss paying for a month due to a death in the family.  I continued to top up my account a few days ago. Question: Can I still receive My Loyalty Rewards and Refer a friend rewards? 

Number port out

I am trying to port out number from PM to other provider but did not receive SMS from PM for port out consent 

mattbustin by • Great Neighbour / Super Voisin
  • 574 Views
  • 2 replies
  • 0 Bravos

Resolved! can not receive incoming call

Hi, I changed mobile carrier to public mobile from freedom mobile a few weeks ago.I can massage, use data, and make a call, but I cannot receive incoming calls.the people who tried to call me said, it directly leads to voicemail.I turned off DND Mode...

jindo1574 by • Great Neighbour / Super Voisin
  • 2646 Views
  • 12 replies
  • 1 Bravos

My 2 GB bonus cannot be activate

I saw the promotion 2GB bonus  for the new arrival on PM and I'm new so I tried to get it but I can't,  then I would like to know why I can't get it ?

DPhares by • Good Citizen / Bon Citoyen
  • 1416 Views
  • 5 replies
  • 2 Bravos

Resolved! PUK code

I can't access my PUK code. I forgot my sim number. I got frustrated and kept pressing random things because I was charged for autopay, but then the calls, text messages and LTE isn't working. 

hpyvx by • Great Neighbour / Super Voisin
  • 1322 Views
  • 3 replies
  • 0 Bravos

online form to return a used phone not working

Submitted all required information with online form to return a phone (within 30 days)....phone number, order number, 15 digit number on phone, etc.  After selecting RETURN button and then YES to send me the mailer--the RETURN button is automatically...

cc115 by • Great Neighbour / Super Voisin
  • 1128 Views
  • 3 replies
  • 1 Bravos
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