Cannot set up account

[julijeli]

When I try to create my account with my public mobile number I get sent a verification number and when I type it in I just keep getting sent another. I have tried using a different browser and this issue keeps happening 

[hTideGnow]

@julijeli   did you activate the account in store?  If yes, then your PM Self-serve account still needs to be setup.

I suggest to open a ticket with CS Agent and ask them to check or assist in this case since you still cannot receive the code.  Send a private message to CS Agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Yummy]

Did you follow proper new account activation?

Or you already have PM service but only need to create self-serving account?

[julijeli]

it still does not work 

[esjliv · Accepted solution]

@julijeli  that is like a loop...can you try opening a tab in incognito mode? Or try using a totally different device?

Also, just checking have you activated a Public Mobile SIM card, so you have a PUblic mobile number now?..although, i guess you couldn't get the verification number sent to your number if you were not.

If issues persist, submit a ticket to CSA for assistance to help set up your account.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[hairbag1]

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@julijeli wrote:

When I try to create my account with my public mobile number I get sent a verification number and when I type it in I just keep getting sent another. I have tried using a different browser and this issue keeps happening 

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https://publicmobile.ca/en/on/portal/activation

[JK8]

@julijeli 

Can you try clearing your browser cache/ history and then open a new window in incognito. Use chrome.