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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! how long does it take to receive online ordered SIM card?

thanks

cannot verify server identity

I keep getting this message popping up on my phone when I'm outside of my wifi zone.It gives m.hotmail.com - I have no idea where this came from or what it's referring to.When I click details I get:setmeup.arubanetworks.comAruba 222 - CNC3HMV5Y4When...

Accpunt expired message

Hi I am getting a message which says my acocunt/plan has expired but it wont take any of my payment methods. used three different cards and all failed. It doesnt seem to be an issue with my cards but the public mobile system and also I was on autopay...

sim card will not register

Hi, I bought new sim card it is activated i confirmed that already and it will register in my daughters phone . it will however not work in my phone. i have powered off, i have removed battery and sim card waited a half hour then tried. nothing any...

Needing to port, not working?

Hi, I have submitted several tickets which public mobile has failed to address, so I submitted it to the CRTC, but that can take up to a month. But I figured I would try here if anyone knows any information.I am trying to transfer my number to Fido a...

LG K61 - Is it compatible? It isn't in the list on the link you can check on Public Mobile.

I checked the "Get Started" page to see if the LG K61 is compatible. Can someone help? This is the spec info that I have obtained. They do use it with Koodo and Telus so I am thinking it would work but wanted to check before purchasing... Here are th...

SIM not provisioned for voice

Resolved! SIM not provisioned for voice

My phone has been with Public and working for a few years no issue. Today I woke up to the message - SIM not provisioned for voice. I have tried resetting the device multiple times, powering it down for a while, take the sim card out and ensured the ...

Resolved! ...

Koodo Number Transfer

Resolved! Koodo Number Transfer

How long does this normally take?

Payment

I add a voucher it says its no good . I add 2 different credit cards its says they are no good .why when I know they are all good . How do I get a live person

no text messages anymore

Hi, I am a long time subscriber. Suddenly my text messages stopped coming in. I am on automatic payment. I looked at My Account, and it said I needed to choose a new plan as it was expired. I was on $30/month. I changed my plan to $25 per month O...

No my phone

Can I get monthly Bill?

Free month with email signup

When I first signed up there was a promotion for a free month by giving Public my email adress. i was using Brave browser which I later found out doesn't work well on this site. I didn't get any confirmation when I gave my email because of the brows...

120 day Plans

Do any of the new plans have an autopay for 120 days promo?

New to Community

Hello, I am new to the community. What types of things should I be doing in order to community rewards? How often are the rewards applied?

Lost a phone and now need to register a new SIM card to the new phone.

Resolved! Need payment history for a closed account

Hi,I recently switched providers from Public Mobile to Telus a few months back and am filing my business taxes. I'm unable to login to my public mobile account (says not found when i used my email address as the username), but I was able to log in h...

Resolved! Sim not activated after 12 hours

Dear community,I activated a new Sim while transferring my virgin mobile prepaid number to public mobile yesterday.My account was successfully created and it shows my old phone number (as I wanted) on self serve. My credit card was also charged for t...

Resolved! Account Question

I just logged into my account and it shows a balance of $0 and my money has been removed. It also didn't show the renewal date? Is something going on with the system or should I be sending a message to a Moderator? Not sure what to do? Thanks for...

Resolved! Porting from Ooma

I'm new to PM and presently in the process of porting my phone number from Ooma to PM. Ooma is a VoIP service that I have been using here in Canada for the past few years. When I originally ported my number from Shaw to Ooma it was a real pain. Took ...

Resolved! Mod Contact

Apparently I need to contact a Mod in order to transfer my existing number from Koodo. How do I go about doing that?