Cannot access self service portal

[JLee54]

I had a sales rep set up my account and am not able to log into the self service portal.  I am travelling to the USA and need to purchase an add on package.  Your live chat directed me here.

[esjliv]

@JLee54  - for service in the USA, you will need to purchase Roaming addons. You can purchases these by calling 611 from your device if your plan is Active.

edit, or purchase them in your Self Serve/My Account account under this section: https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/?PageRedirect=Redi...

Since you activated in store, you can register for a Self Serve/My Account login yourself using this link:

https://selfserve.publicmobile.ca/self-registration/

[JL9]

If you haven't left for the US yet you can attempt to register a self serve account if the rep didn't do that for you. CSA can determine what the rep actually did though

[softech]

@JLee54   If you have activate instore before your Self Serve My Account access might not have fully setup.  Since you are not in Canada now, maybe you can open a ticket with PM Support and have them to help.  

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Or, do you have the 4 digits PIN? you can  call *611 and then load enough money first, then buy roaming via *611.  But you will need to use your 4 digits PIN.  If you have forgotten, please have PM support to reset that for you as well

[JK8]

@JLee54 

Contact a CS Agent.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.