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Cancel plan

PaHe
Great Neighbour / Super Voisin

I can’t access my account I have no service on my sim. I want to cancel my account. How?  I need to talk to an agent

2 REPLIES 2

hTideGnow
Mayor / Maire

hi @PaHe ask support agent to remove the credit card from the account so PM cannot renew the service which effectively cancel the plan

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

hairbag1
Mayor / Maire

@PaHe 

no agent to "talk" to but you can use this link to send them a message. Give them as much account info as you can ie: ph #, acct #, name on acct, PM pin #....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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