Unable to log in

[Shingoji]

How do I log in if I keep getting the Forbidden A1 error or it keeps looping back to the log in screen. I have tried restarting my phone and resetting my password already.

[hTideGnow]

hi @Shingoji 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using direct message :

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hairbag1]

@Shingoji 

use the link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437