SMS issue

[prizes_me]

Since today, I have been unable to use mobile data or send SMS messages. I can still make voice calls and receive SMS messages - take some tries for the calls to connect.

I have tested my Public Mobile SIM in two phones. The issue is identical on both devices. Anybody encounter similra issues or could recommend any solutions?

[softech]

@prizes_me 

check if any local issue, there are multiple active service outage/degradation in BC, Alberta, Ontario and Quebec
https://www.telus.com/outages

if you don't see any major issues in your area, please open ticket with PM CS agent, they will confirm any issue in your neighborhood or they can reprovision your account.  

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Ticket", click "Contact Us"  then choose a topic, click "Login", finally click "Click here to submit a ticket ↗" 
    (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code"
                then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there