Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi all,[ 4.84 Mbps at 4pm - 133.33 Mbps @ 7pm ][[ Update Dec 10th @ 11h30 pm : Up north for funeral and tested at 234.23 Mbps, interesting, better than in Montréal ]I know my phone is dated, but how can I get anything under 50Mbps in a zone where the...
I just signed up for the $34 / 40 gig plan and ported my number from Virgin. I received all the messages and answered yes to Virgin. I got a message from PM to restart the phone to finish the process. I did that. My profile page shows the correct pho...
Help! I created an account and paid $39.09 but have not gotten service connection. @CS_Agent
I made it all the way to here and now I don’t know what to do. I know my wife had to message you to get a temp number and then test the activation and then do the transfer number request.
Hello:I tried to login to selfserve web site but always redirect to this page after successfully login by username and password. https://selfserve.publicmobile.ca/en/account/pre-activation I am existing customer, not need to activation new service, I...
Hi all, just wondering if any of you have had experience roaming internationally and using iMessage and FaceTime on iPhone. I know that PM doesn't support international roaming... does this affect using my phone number as my Apple ID? I've had instan...
Not only can I not submit a ticket, I get 404 errors, XXX errors and "message"'unavailble" errors, all because I couldn't upgrade my plan yesterday to a black Friday 4g deal that gives me an additional 10gb data for the same price as I tried to get t...
Hi my credit card expired. I registered my new credit card with a new plan. I think I've paid twice on my account. Can that be counted towards the next month bill? Not sure who to contact.
Ported into PM yesterday amid the website issues of BF and ran into complications when activating the eSIM rendering the plan useless due to not being able to get signal whatsoever. Decided to port out the same day due to these issues and unable to c...
how do I find out my change of subscription plan detail - BF $34 for 40G 5G data which is no longer available on the web site
Signed up for the $34/40Gb 5G deal like everyone else. Brought my own Galaxy S20 5G (SM-G981W), which I was using on Telus network. Running latest update, OneUI 5.1 / Android 13.I was able to use 5G network on Telus, with a Telus SIM card, and have...
I’ve been unable to activate my account, keep getting an activation error. I opened a ticket, sent a pm to CS_Agent. Does anyone have any idea how long I can expect to wait for a response?
I tried for over an hour last night, tried again early this morning and trying again now. I am continually waiting for the next step to load before resulting in an error. I finally got one step further just now (it told me to download the app) but th...
I have been waiting for an agent for 2 hours for a simple question. It said 2 people were ahead of me and then all of a sudden 47th in line. The website has been not signing me in and glitching. All I want is to cancel the order as this is not the se...
I have subscribed the 5g $34/40g plan. How can I transfer the sim of ctexcel to the esim of public mobile? My service provider is not on Public Mobile self-service activation list. Can someone manually help me port it in?
Hello,This is very frustrating. I switched over from my working Virgin network to Public Mobile. I have not had any cell service since switching. This would be a situation where I could phone/chat with someone directly at most other companies, but...
can i use a 3g and 4g phone on a 5g phone telus pkg
How can I access my referral code to sign up my partner? I opted to have my sim shipped so I can't activate the plan yet. I want to sign up for my partner using my referral code but I can't access my account until my sim is activated.
Can't update bank info
Hello, Is anyone else noticing that the 3G Speed is no longer a menu option? I've only been able to view the offered plans by selected "All" and scrolling all the way down the page.
Hello,I have an issue that I need help with please. I had a phone plan with public mobile that renewed on Nov 1st and I got charged for that. I then saw the new phone plan for $34/month, liked it and switched to it on Nov 10th, selected to change imm...
activating a new account for but after it took my payment it gave me a error and said to contact support
Hey. iust got a new physical sim from Telus. iPhone 11. attempted to change the new sim in profile. no luck. Says it’s not valid. any suggestions.
Hi, I'm stuck on the last stage of activation. It tells me to contact support, after logging in. But then it goes blank and nothing happens. Can anyone help?
Hi,I had enter the wrong transfer phone number & how to correct this issue after I got the service with the wrong number
Hi folks, My apologies if this has been covered already but I've failed to find the answer..I created an account specifically for my son a while back. We've been using PM happily since. For his account, I used/created another email as I cannot link ...
Just signed up for new cell service and paid for it tried to transfer my number but I don’t get any cell service
I was subscribing to a new plan as a new subscriber but after several failed attempts to process payment ... I finally got one through.However I got an "Activating Error" message and it said and I quote "Oops! Looks like something went wrong when we ...
I activated my account and cannot make or receive any calls
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