Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I need Public Mobile to retry the port to my Rogers phone.I approved the original port request from Public Mobile to Rogers but it still hasn't been completed. My eSIM has since been disabled and I was assigned a temporary number from Rogers.I tried ...
I have a credit Mastercard. I can use it. I'm sure about the postal code and card information details. I tried the app and the website and on both it can't proceed with payment.
I paid.set up an account but it says cannot complete registration.My money was taken.what kind of company has no support? I’m an old lady with terminal cancer who’s now out 30 bucks
My wife and I have 2 Public Mobile phone accounts. One for each of us. They are totally separate. 1 Phone, 1 number, and 1 public Mobile account for each of us. We want to cash in some reward points because we are making a short trip to the US. One a...
Hi my credit card for my wife's account is expired and I can't sign in to update. We forgot email used for that account and the password won't work so she has no phone until I get this fixed.
Hello, I paid for my subscription on march 25th then today I decided to change my plan so I paid again for the new susbscription on march 28th, is it possible please to get a refund on the remaining amount from the first subscription ? Thank you
I was at the transfer number part but can't find CTExcel in the drop down list. What is my next step? I got the pin number from them already. Does PM need the account number from them? their CS only provided me the pin number.From what I read on the ...
Hi there, I tried to port my number from Fizz. While porting the number, I received a text from Koodo to add my Fizz account info into the Koodo site. BUT I do not have a Koodo account.Does anyone have a number I can call to get port number help? Or ...
Hello, I wanted to remove my current credit card from the account and then add a new credit card later on.How can I do that? I don't find any option inside the website!
Ive never been able to upload sms attachments with this Public Mobile and yesterday i tried to download one unsuccessfully but it circled around for a long time long time and burned up a huge amount of my Data. Now public wants more payola to upgrad...
Is there a service level expectation for the turnaround on submitted tickets? I want to set my expectations appropriately and would appreciate knowing this information. Thank you in advance!
Hello,I am locked out of my Public Mobile account after accidentally entering the wrong number during activation. I tried calling the Telus porting numbers kindly provided by members of the forum, but they said they couldn’t help because they don’t h...
Have you ever encountered no service?Yesterday, My public mobile had no service for the whole day. I contacted the online agent about this issue at 1PM and continuously tried every possible solution to test the signal and updated with the agent. I ha...
Does PM still offer Deal Alerts via email (or even text) to existing subscriber accounts? It's a pita to keep accessing my account to check offered plans, as they can come and go quickly.Howabout Deal Alerts for new subscribers? My wife is waiting ...
I need help transferring my phone number to a new device. I had to order a Physical Sim for my iPhone XR (which is e-Sim compatable) BUT for some reason e-Sim could not be downloaded as per CS Agent. Now I have a NEWER iPhone that I want the number...
I want to downgrade to another 4G plan next month, but the app doesn’t allow me to select it and can only keep the current plan. What should I do? also, i would like to keep my number even downgrade.
I am unable to access the second authentication code because I incorrectly entered my transferring telephone number. How can I change it to my existing phone number, which is still activated by another provider?
Im a new subscriber to and still waiting for the physical sim but i need service and dont know how to request the esim instead because i havent finished setting up my account. is there anyone who can help?
I just got back from Australia and renewed my service plan with public mobile. It will now give me cell service for a small amount of time. Then it will give me a NO SIM warning and a SIM FAILED code and display the sos. Turning it off and on only wo...
