Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi guysI know this is only online support, but there has got to be a way to escalate a complaint if we are having one with one of the agents here. How do we move up the escalation to somebody higher? Thanks
Hi I tried to log in my account, it shows no content. How to download my previous bills? How to pay the last bill?Thanks a lot. Dominic
My dad was attempting to sign up for public mobile. After he created an account it told him to scan a QR code to verify his membership but it took him to another website for Digital Memberships Premium. Why was this linked through the public mobile a...
Hello. Is there a way to switch from a regular sim card to an eSIM on an existing account?
Hello,new customer. Port from Fido seems to have worked as I can use data, send & receive texts, call out but not receiving calls. Goes straight to Voicemail Do not disturbed is not. Pulled Sim and Reseated after a period.Any help? thank you
I just activated my SIM and created an account, but cannot confirm my identity as I am not getting the 6 digit verification code in my text messages.
@CS_Agent I changed plans because my data ran out and the unlimited data was too slow. Immediately upon changing plans, my data stopped working. This has happened twice before. Both times required public to do something on their end. Also both times...
Hi I have recently moved From Manitoba to Alberta, how to update the address on your account to reflect the correct tax deduction fro your month payment thanks
Hi. Good evening. We hope you can help us with our issues. My husband was trying to port my number from Freedom Mobile to Public Mobile using his phone, thinking that it would port the Freedom Mobile number on my phone to Public Mobile on my phone us...
This number is our general home number, as well as used by my son as well. In the past, I put in money when ever I liked and never had problem. Recently I tried to login, and since it has been few months that I have not put in funds in to the phone, ...
Hello I did get this plan $39 ULCW Base Plan-20GB-4G on DEC 7And would like to get this one insted pls can you Help $34 Phoenix 40 GB ULCW Base Plan-5G
Im on Galaxy fold 2 and did the Esim activation because it stated, when I ran my IMEI, that all os good! Device compatible with everything...I log into app and it states my phone isn't compatible. No support available. No activation... but my card ha...
Hello everyone,I would like to replace my old sim with a new card and keep my number.Thank you, Rick
I had recently signed up for the 40GB at 5G speed for $34 with one of their black Friday deals. In my account it did not show the details. I thought if I clicked the cancel, button it would bring up the details and ask for confirmation before deletin...
Cannot receive or send pictures threw Facebook messenger, was able to yesterday but not today, missing some calls and texts also , customer service has been zero help, other then suggesting I order a new sim..which will take a week to get here atleas...
I'm pretty new to PM. I know how to look Up my points. Please help me how to redeem for 'jackpot prizes 'Is that only so often? Under 'all' points redemptions I never see a jackpot option?One other thing please put my Mother on PM she gets $1.95 per ...
Has anyone noticed that the $34 40GB at 5G Speed Plan is back but for new Customers?Edit: Removed screenshot!
Hi, I set up my daughter’s account. Everything was going well until the last step to confirm it was her with a code. The issue the code never showed up on her phone and won’t resend. How do I complete the set up?
I tried an eSIM download, and even though the app had green ticked my IMEI, it didn't work. I bought and inserted a physical SIM but I cannot active it, the app continues to ask for an eSIM to be downloaded (without success).I had a ticket ref. 35928...
I have one setup with account but the phone# has not transfered ibought the phone from koodo and was told phone was unlocked. Phone #2 was bought unlocked and Koodo Sim card installed change Sim and preceeded with pm card and setup account have pai...
Hello,Here is the context to my situation. During Black Friday, I managed to get the $34/month for 40GB 5G deal, and I selected it to change my subscription on the renewal date of my old plan, which is today. This morning, I got a charge on my credit...
I wanted to activate with Public Mobile and they charged me 40$ right away(since when do we pay the service immediately??) anyways i payed and the remove the money from my account and when i tried to continue the activation it asked me to pay again??...
Hello, I don’t remember if I had to pay right away at activation or at the 30 day mark. thank you
I have been through 4 attempts to "submit a ticket". A hopeless exercise. Is there another way to contact the company, or alternative do I go to CRTC?
Hi there, I'm trying to reactivate my number xxxxxxx. Can you please look into this as the final page of the activation steps on the app says "subscription not activated" and I've tried to start the process over but it's not allowing me to. After 2 h...
I will be suspending my account soon, for the 89 days, when it comes time to reactivate EVERSAFE will send me a code to my suspended number !How do I get them to send an email instead ?Thank you
Good Morning, I transferred from bell yesterday and now am not getting texts from anyone but my kid who is on public network. I'm getting error codes when trying to put in a ticket. Did I make the wrong choice coming to Public this is ridiculous to g...
How do I transfer my number from eSIM to SIM?I'm already a Public Mobile subscriber.Thanks
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