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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 25171 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36619 Views
  • 185 replies
  • 27 Bravos

unable to activate eSIM

Yesterday I transferred from Fido to public mobile, however, my eSIM card cannot be activated. Is there someone who can assist me, if not what should I do now? My phone is a iPhone 13 Pro

xianmoon by • Great Neighbour / Super Voisin
  • 597 Views
  • 7 replies
  • 0 Bravos

Black Friday deals for existing customer ?

I’m a customer since 2021 and was interested in changing my plan to 29$ 10gb data special offer. All the Black Friday plans I’ve checked have said “new activations only” in the offer details section.  But I’ve seen some conflicting answers in the com...

PG6 by • Great Neighbour / Super Voisin
  • 1796 Views
  • 9 replies
  • 0 Bravos

transfer problems

it has been over two days since i signed up for public and requested to transfer my number from bell.  none of the chatbot suggestions have worked.  So what do i do now?  Do i just wait?  Do i need to do something? 

Molliemaid by • Great Neighbour / Super Voisin
  • 214 Views
  • 2 replies
  • 0 Bravos

Service

My wife’s account is set to auto renew but it didn’t money was available. She tried to put a payment on it and it went to my account. Now my account has $70 available funds but now she can’t even access hers. I’ve tried to contact support but keep ge...

Bigbiker57 by • Great Neighbour / Super Voisin
  • 581 Views
  • 8 replies
  • 0 Bravos

How to change Black Friday plan?

Hi,I subscribed public mobile $40 for 40G on Thursday 23/11 but they have a new $34 for 40G plan now.  I haven't received SIM card yet and haven't activated it.  So that I want to change it to the cheaper plan.   Can someone tell me how to do?Thank y...

Marku by • New in Town / Nouveau en Ville
  • 289 Views
  • 2 replies
  • 0 Bravos

Resolved! Port-in trouble

After some difficulty signing up yesterday it looks like I'm good to go with a temporary PM number.  I've since tried porting my old Fido number in and recieved the text from Fido confirming the port, to which I responded YES. Almost immediately I re...

milan2552 by • Great Neighbour / Super Voisin
  • 466 Views
  • 4 replies
  • 0 Bravos

Resolved! Switching Subscription and Keep the Old Reward Plan

I just switched subscription to the Black Friday $34 40G Plan at the renewal date. However, when I went to the payment page, it showed the next payment is $34 but not showing any loyalty and autopay discount. Does that mean I am now with the new poin...

TiggerCPA by • Good Citizen / Bon Citoyen
  • 1192 Views
  • 13 replies
  • 1 Bravos

data usage

My plan has 50GB data.  My current usage is under 5GB, but I do not have any access to any data when I am outside the Wifi coverage.  Can anyone help me?  Thank you,Yebo Shen

Yebo by • Good Citizen / Bon Citoyen
  • 215 Views
  • 2 replies
  • 0 Bravos

Issue when activating and porting number

I just tried to activate my PM account with a physical SIM that I received in the mail from PM. I am switching and moving a number from Telus, and went through the whole activation process. It seemed like I was near the end of the process and I thoug...

greendubby by • Great Neighbour / Super Voisin
  • 337 Views
  • 3 replies
  • 0 Bravos

Resolved! Profile

How to access my “Profile” in my account? Cannot find it.

Mariehug by • Great Neighbour / Super Voisin
  • 416 Views
  • 4 replies
  • 1 Bravos

Plan not available

My wife and I were on the same type of plan ($25/month, 1gb data).  I logged in to my account and upgraded to the $29/month, 10gb plan.  I then logged into her account and tried to do the same thing but it doesn't show that plan as available.  The lo...

Loco by • Great Neighbour / Super Voisin
  • 1007 Views
  • 13 replies
  • 0 Bravos

Still no service with the new SIM card

I tried to contact the CS_Agent , she got back to me vertifying and port is completed. I check my phone is still shows "SOS" not able to make and receive phone calls for two days already. Not sure if the agent is day off or not but I didn't get reply...

Janice_Chan by • Good Citizen / Bon Citoyen
  • 297 Views
  • 3 replies
  • 1 Bravos

Switching from $34 Plan 20GB to $34 Plan 40GB

Hi, I switched my plan online to $34/20GB plan to be effective at next renewal (Dec 11) last week. I see the black Friday promotional plan $34 for 40 GB @ 5G. Will my upcoming subscription will automatically be 40 GB @ 5G? Even after I selected the $...

Kanglee by • Good Citizen / Bon Citoyen
  • 774 Views
  • 11 replies
  • 0 Bravos

Referal bonus

Hi, I used a referal code on sign up but don't see the 10$ credit. Is this applied in the second month ?

Tmoney by • Great Citizen / Super Citoyen
  • 532 Views
  • 5 replies
  • 0 Bravos

Switching to Black Friday Plan Not Available

I am trying to switch to Black Friday Promo plan $34 40GB 5G plan. However, when I select "change subscription", it doesn't show this plan.From the advertised plan, it doesn't say anywhere that the plan is for new customers only. So, I should be able...

Nobel by • Great Neighbour / Super Voisin
  • 516 Views
  • 6 replies
  • 0 Bravos

Bill credit

Of course I wasn't able to switch my subscription yesterday, since this site is ghetto, and my old plan renewed this morning at 2am. I was able to finally switch plans today, but have still been charged for my old plan. When you go to renew it says y...

SlickVic by • Good Citizen / Bon Citoyen
  • 371 Views
  • 2 replies
  • 0 Bravos

Resolved! Esim didn't activate properly upon activation and had to pay ($5)

The esim ($0 at activation) installation didn't work, and I had to pay $5 for the esim. How can I get this $5.60 (taxes included) refunded? The offer was $34 (40gb 5g data) including $0 esim.Also, I used my friend's referral code but it didn't work o...

Johannank by • Great Neighbour / Super Voisin
  • 537 Views
  • 4 replies
  • 0 Bravos

Resolved! 5G 40GB $34 Plan

Hi, guys, I was able to switch to the 40GB from 20GB this morning. The pending plan will start on the renewal in Dec. However the pending new plan just shows $34 5G but does not say 40GB at all. I went in and out a few times to verify but still not s...

99guy by • Good Citizen / Bon Citoyen
  • 416 Views
  • 3 replies
  • 1 Bravos

Having problems with sign up

Hi there,I paid for the service last night and got a confirmation email saying payment went through, checked with my bank as well.Downloaded the app and tried activating e sim, failed activation.I logged into my account and its asking for a payment a...

QuangTao by • Great Neighbour / Super Voisin
  • 223 Views
  • 1 replies
  • 0 Bravos

Terrible Signal and 5G LTE Speeds

Hi all,I ported over from Fizz yesterday to the $34 5G plan with 40GB. During the porting process it told me there was an issue and it'd couldn't complete it, however in the end the system seems to have worked itself out. I've tested calls, SMS and d...

TheBlackCat by • Good Citizen / Bon Citoyen
  • 327 Views
  • 2 replies
  • 0 Bravos

Service

My phone is not working I can’t receive any phone calls outgoing calls only 

Peteunrau by • Great Neighbour / Super Voisin
  • 283 Views
  • 4 replies
  • 0 Bravos

Access to app with incomplete number transfer

My number transfer from landline is incomplete and I’ve submitted a ticket for it. At the same time, I’m unable to login and authenticate my account fully as I’m unable to receive a text message. How do I work around this to get access to my account ...

hasbus007 by • Great Neighbour / Super Voisin
  • 554 Views
  • 7 replies
  • 0 Bravos

Error 820 on activation, attempt again and now M.8701

Good Morning, Signed up for the promo, was billed although during activation received a 820 at the end advising to post in the community, due to latency after many attempts I was never able to login. Attempted again this morning and was welcomed by t...

ks24 by • Great Neighbour / Super Voisin
  • 576 Views
  • 4 replies
  • 0 Bravos

Service

my sirvice is not working

Peteunrau by • Great Neighbour / Super Voisin
  • 245 Views
  • 2 replies
  • 0 Bravos

Porting esim issue

Hello,I signed up for public yesterday, got a new number, and installed the esim to try out the service. Everything was good.this morning I initiated a transfer from my profile, to bring my old number from Koodo postpaid over. Everything is successfu...

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