Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
In February pictures stopped sending or receiving. I have unlimited picture messaging ( SMS). How do I fix this?Text messages go through but not pictures
Is anyone's data not working on their phone? My sister has no data on her phone, i just checked mine and its not working either. Anyone else? Its saying its connected to lte/5g but nothing works.
When is the credit card update issue going to be fixed?
Hi everyone,Since switching to Public Mobile, my phone is only working in one direction. I can make calls, but people cannot call me back or text me. Any advice on how to fix this?
Just tried changing over to PM today. Everything seemed to be working and then it says unable to download eSIM. Tried again scanning the QR code with same problem. My phone is compatible with the eSIM when I checked it. now I’m stuck with no phone !!...
however, i prepaid i was wondering when i would get my money back
Hi Everyone, Does this include Canada-US Data or just minutes and text?
I would really like to take advantage of the new subscription for the states and Canada. $34 per month. Is there any way to switch even though I’m not a new subscriber?
When I am not logged in to my Public Mobile account and browsing plans, I can see the $24 plan with 4GB of data at 4G speed with unlimited Canada wide calling and texting, but while I am logged in, I can not find it while browsing plans and that is t...
Hi, I bought a subscription but ported over wrong number. How do I rectify that please?
Hey I'm planing on going to turkey for a week, and was wondering if my phone will work while I'm down there, or at least be able to receive text messages. Or if there is any roaming plans for it. I have a Canadian number
I'm thinking of changing my plan. My current subscription includes calling features as follows:Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference CallingI am looking at a Canada - US one for the same price, but i...
There is a problem of signing up a phone plan using TD Debit Visa card. Two cards were tried and they both failed, however, there were enough funds available. Seems like this problem does not occur with regular credit card. Is there anyway to fix thi...
I made a mistake when I signed up. I thought I picked $29/month for 20GB. Instead I have $24 for 4GB. I got my Sim card and finished my activation today. That is when I noticed my mistake.Being that I haven't used anything, can I pay the extra $5 and...
The 5g package which is 34 dollars for 50gb. Can i be used in a 4g enabled phone or area where up to 4g is available?
cannot activate a new account, problem SIM card already in use
In a catch 22. Phone and SIM were stolen. In order to report the phone stolen. They're asking me to log in. But then they want me with two factor authentication to have a six digit number texted me. I do not have the option of two-factor authenticati...
Yesterday we ported my phone from Virgin to PM, all went well (except I did have to reset my network settings & turn the PM esim off & on to get my previous number showing on my iphone as my phone number).This morning at 6:40am we ported my husband's...
Hello!I get a error everytime I try to change my credit card. What can I do?
My account has been deactivated, how do I get it activated?Phone number is xxxxxxxxxxxxxxxx
hi all, My husband and I are planning to go on vacation? Can I use my Public Mobile SIM even when I am outside of Canada? Will it charge a roaming fee ? thanks for your reply/ies
Here is how to switch to the new $34 Canada US Plan with 50GB of data or really any New Activations Only Plans. Expect strikethroughs as the wording changesSpoiler Caution - I don't recommend doing this since they do have a right to not hand over t...
Does anyone know voicemail capacity? My previous carrier I only have 3 voicemail
Hi All,I just signed up PM and port my number from FIDO to PM.My mobile number works both Fido and PM. I believe once number is ported then my FIDO should be cancelled. I phone FIDO and they haven't got any complete status in their system and thats w...
Hello I would like to change my plan to the $34 Canada-US plan that is meant for only new activations. A friend of mine was able to get his plan changed to this as an existing customer and I would like the same.Thanks.
recently, I accidentally locked my sim. It told me to call and get a puk code from my provider, however public mobile does not have live agents. When I try to log in to my account it sends a verification code to my number, which I cannot access. I’m ...
I have switched to another service provider and would like to remove my credit card details from my account. Unfortunately, I cannot see the Payments page after I click on MyAccount. Please remove my credit card details from my account. Thank you.
Did not take my payment, wont allow me to manually make payment via any card type nor a voucher. Error: Sorry, we're not able to process your payment at this time. Please try again later.
Each time when I type in updated information and press submit button it shows only old numbers of my credit card. I tried many times and now I have a very limited time to change my payment method or my phone will be silenced. Thanks hor the help.
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