Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello PM,I tried submitting a ticket online but received an error code.I should have contacted you earlier, but I'm in need of an invoice for all 2023 expenses to file my income taxes. The personal history says I can only access activity for the past...
I am trying to reactivate my older SIM card and it keep saying “invalid SIM card” Can someone please help me reactivate it ? edited by computergeek541: changed incorrect category of "community"
Public Mobile correctly completed my address (city, province, postal code)When I try to enter the credit card postal code I receive message along the lines'postal code for card does not match the province' I have checked and the code match's my a...
Hello. I need to access call history records for Jan-Oct 2022, but am not a Public Mobile customer anymore. Does anyone know how to access this? Thanks!
I have activated my account recently. But unable to find the option to enter referral code there. Please assist.
I have been trying for two days to get my payment to go through. I even submitted a ticket with no help! It's my only phone. What can I do?
Hello,I understand there is a promotion going on right now for $34/month 50GB 5G 90 Day Plan (see attached).Promotion?This plan does not show for me. I only see the 30 day options but no 90 day options? Is this promotion only available to certain cu...
When making calls in U.S>. do I select1. Home country 2. Roaming Country3. No Country CodeThanksBen
My first 15 day add-on expired yesterday. I purchased another add-on today. $30 was taken from my Visa, I have a receipt for my purchase yet it's not activated.
Help!!!My account is not able to submit a support ticket or log into the app to manage the subscription.I am infuriated by this problem and not able to reach any support. All my accounts linked to this number are frozen as well and my life is kind of...
Hi my account was frozen for the last couple of months. How do I unfreeze my account/number?
I am on an IPhone 11I changed my number over to public mobile and can call outbound but receiving phone calls does not work. I also can’t send or receive text messages but iMessage works since it’s through the internet. I believe the problem is that ...
I purchased package for new plan, it shows successful in my profile. But still no service, can't call, can't answer, nothing. Plz help!
Hello I have auto-pay enabled and it's been fine for years. Suddenly I was charged twice. The dates of the charges are January 25th, and the other on the 26th. PLEASE HELP
I noticed a boxing week $40 60 gb deal available for me to upgrade to but also another deal similar for $40 50 gb, even though the Boxing Week deal is still up and posted is it still available if I decide to buy it?
Hello, I just transferred to Public Mobile and was so excited to see Rewards in my account. Clicked the reward once and found it was still available so clicked it again. It now shows a $5 fee for purchased reward. I do not want to be charged. Would y...
45 have been cut from my account and it says paymemt failed had to buy again and it works now but i want my $45 back!!!!!!!!!!!!
Payment Failed! Please try again or use a different payment method.
So I'm looking at switching to the $34 x 3 $102 90 day plan. Why not, pretty good deal. Since its' 5G and unlimited data after the 150GB data bucket is empty, am I to assume the last several years of More The Merrier free data will disappear? Or will...
I want to change my subscription plan. Why are the prices lower for new subscribers?
I ordered a SIM online January 29th, I still haven’t received it with no available update from online agent/customer service. They informed me I can continue to wait or I can go to a store to buy one and reach out to customer service again once I pur...
Should we switch to points or stick with legacy rewards? I find legacy rewards is more profitable, let me know your thoughts.
Currently on 1 month subscription for 5g 20gb plan at $34. I would like to do the 3 month subscription to get $5/month off. The option for 3 month subscription is not available.
I went on my first trip since switching to Public. I purchased the $30 US Unlimited talk/text and 3GB of data. I had Intrenet service for 2 days after figuring out to turn on my Data Roaming, day 3 and 4 I had ZERO internet connection! Am I missing a...
Hi can someone help advise please. I signed up on January 6th 2024 for $24/4GB boxing day week promotion. Part of the promotion was get your 3rd month free. (See screenshot) However I just received the invoice for my March subscription and it shows f...
I cannot send or receive sms message from iPhone sine yesterday Feb 6 2023 - got a perplex form CSA to simply turn off the iMessage on my iPhone - I tried but did not resolve the issue ... from nov 2023 upto yesterday I didn't have an issue - I may ...
I'm trying to help my dad with his service because the credit card on file is expired and he's locked out. He doesn't remember his email used to create MyAccount so we can't login and update his profile and payment info. Can someone at customer suppo...
How can I speak or chat with an @ publicmobile agent? edited by computergeek51: removed tagging of the above username as "publicmobile" is not Public Mobile staffed account
I tried to log into my Public Account today to add an add-on, but everyone I login, it doesn't show any subscriptions. It keeps trying to get me to activate a new subscription but I've been a member for years now. Very confused, not sure how to conta...
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