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Re: Cannot receive/send texts after transferring to PM

jay5201314
Great Neighbour / Super Voisin

@OP: did you ever get this resolved?

 

Just ported over a family member's number from Fido earlier today (~3ish hours ago). Phone calls in/out are fine, data works as expected. But SMS (including the ones from Eversafe) are not coming in, nor going out. Oddly enough- I sent a couple test messages and my phone shows them as delivered, so I can only assume there's some kinda network delay on Fido's end for routing? Sent a message to support anyways in case there's anything they can jog it on their end. Port approval was given, and it all went really smooth in <10mins other than SMS. Once Port apporval the Fido SIM died in a matter of minutes so we removed it.

2 REPLIES 2

digopm197
Good Citizen / Bon Citoyen

Yup, it managed to resolve itself overnight. For some reason my response to the port out text to fido didn't go through the first time

softech
Oracle
Oracle

@jay5201314 

can be a problem with the messaging app.  Is that Android?  If so, try backing up important text first.  Then uninstall Google Message and reboot phone.  Last, reinstall/update Google Message from Google Play Store

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