Thank you for the information! I submitted a ticket, but I'm not sure if I'll get a reply before my account with my previous carrier is canceled. If that happens, it will be a bigger problem.
When I ported my number, I entered the wrong account number for my previous carrier. I received the authorization message from them, but my Public Mobile SIM card can only make calls. I can't receive calls or messages. I think I need to redo the port...