Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Phone not working what happened
Hello guys. I cannot make or receive calls but data is working.Credit card in good standing. What could be a problem?
I’m trying to transfer my eSIM to my new iPhone it’s says the eSIM in my old phone does not support the eSIM transfer
have no service, mobile network not available, need help
Can't receive or make phone calls, neither text msgs
I cant enter to my account, its blocked and i don't have internet connection or phone signal
How can I contact customer service, I don't see any way to contact customer service to add $10 referral code and it doesn't allow me to add it. I also tried to create a ticket but it doesn't even let me submit and throws an error. Looks like the prev...
I am in Spain and am not receiving SMS messages. My wife is not receiving them either. Why is this?
I tried to add US roaming, but it will not add / take my payment. This ever happened to anyone?
Cannot make a call from Mexico to Canada
Hi, I dont know the email that was used for my account. I can get the OTP code sent to the phone to change the password but when I goto forgot email it just sends a code to the email which I dont know or have access to. It doesnt show a partial email...
I can not log in for a week. The webpage says "Forbidden A1". Because of that, I can not submit a ticket. Please help.
Yes I am also facing same issue , not able to login on account and there is no network showing in my mobile
The last bill was Jan 13th. Definitely still within the plan. Saw some similar posts before.
I will be travelling to the US. I recently switched and purchased the monthly PM plan offering; 20 GB data within Canada-US-Mexico at 5G speed, unlimited Canada-US-Mexico wide minutes and messaging, plus international text and picture messaging. So ...
Depending on who I text on my Iphone 12, it might show my email (icloud) or my number. Whys that?
Hello,Yesterday I received a SIM card from Public Mobile for my new account. I removed the Virgin Mobile SIM from my phone and replaced it with the Public Mobile SIM. I was given a new number, but I went through the process to port my old number to t...
HI,My son is going on a trip with his school to paris and rome in March. Is there an international lond distance plan and data that i could get him ?
I am on a $40 plan with 60gb and unlimited at slower speed. I am thinking of changing to the 100gb with cdn us mex roaming. Will I still get the unlimited data at reduced speed.
I am a new user for about 2 month, I found there is no public point cumulatedin my account, is it normal?
I asked SIMon about this and was told :"Here is the most relevant information I found for you. Hope this helps!The context provided does not mention any specific claim about using 10 points to call anywhere in the world from Canada. If you have any c...
Message I get when I try to transfer despite having monthly not prepaid subscription with Koodo and having already subscribed to Public Mobile and being given a new number:
Hi all,I'm traveling in the USA. I bought a Public Mobile add-on for talk, text, and data. Unfortunately, the "talk" part doesn't work. I get "Call Failed" every time.I can't make or take calls.Any suggestions?Thank you in advance,=L=______Leo Di Cr...
Hello, I am a new Public Mobile customer. My next payment is due on Feb 9. I've just received a text stating that there are insufficient funds in my account??? When I set up my account I provide PM with a cc and was under the impression that this ...
I've been on public mobile in Edmonton for a year or so and been constantly disappointed by the speed, it's rare to get over 3 mbps, I've tried multiple phones, sims, esims, no changeRecently I acquired a work phone of the same model as mine (s24) on...
Hi, I have a Canadian number with Public Mobile, and I understand there are no roaming options for the Dominican Republic. I do have access to a free toll number. Would Public Mobile allow call forwarding from my Canadian Number to my toll-free accou...
