Community

Resolved! @cs_agent can't find email registered with the phone number

i tried to use forgot email option but didn't receive any email notification.can't access to my account with the email address and don't know any account infomercial as a result.I know I'm paying every month for 10.17. I just need the reference code ...

Resolved! How to update credit card info when out of Canada

I can't receive 6-digit confirmation code. Currently I am out of Canada but I need to update my credit card info.

Resolved! refer a friend

how do i refer a friend ?

Resolved! App don't work

Trying to set up sim card but it can't be done on website and the app doesn't refresh when I sign in. Just asks me to sign in again. 

Resolved! HOW TO TRANSFER FUND FROM ONE INACTIVE ACCOUNT TO THE ACTIVE ONE

HELLO I HAVE ONE INACTIVE ACCOUNT THAT HAS MONEY AND I LIKE TO TRANSFER THAT MONEY INTO MY ACTIVE ACCOUNT. PLEASE HELP

Resolved! cannot log into my public mobile account to change expired credit card, please help!

cannot log into my public mobile account to change expired credit card, please help!

Resolved! Where is my SIM Card?

I placed the order on the 23rd of June and have yet to receive it. I need to know when it is going to arrive, otherwise I want to cancel refeund.

Resolved! @cs_agent

My number hasn't  transferred over from Bell and it has been more tha  5 hours

Resolved! Email address

I had an email address associated with my old PM number. When I ported my home phone to a new PM SIM card, I used a different email address. I closed the old account, and would like to change the newly used email address back to the old one that had ...

Resolved! switch purchased

Hello there,I had purchased an international call, however couldn't use at all. I wonder that is it possible to switch this purchased international call to my data use? Because I can't get refund, and always have short data.

Resolved! Why am i not able to call long distance

I have the $45.00 plan and cany call long distance

Resolved! DATA not available

DATA NOT showing on my phone.....I have:    Adds on 2GB + 2GB   Minutes inter: 54 +500                                                                                Subscription usage : 1GB        Sim card#  891xxxxxxxxxx

Resolved! Why did my plan change without notification

Why did my plan change and i lost 10 Gigs of data with out me being notified 

Resolved! Ticket

Also can’t open a ticket cause I can’t log into my account 

Resolved! I'm already paid for plan, but I can't finish application.

Resolved! Sim transfer

I have esim on iPhone. I want to transfer to actual sim and use it in android. How do I accomplish this? I have sim card

Resolved! How can I get a refund for cancelling my plan within 24 hours

Hi I purchased a plan less than 24 hours ago and I need to contact someone to get a refund, as I want to cancel it and not be charged since I haven't activated it yet and it is still being processed 

Resolved! Can't purchase US bundle

Hello,I'm trying to purchase a US bundle for $30 - it says it successfully adds but then I check my add-on's and it's not there and hasn't deducted the money.  Any ideas what might be happening?Thanks!

Resolved! activation

Trying to activate sim card on line ; keep getting error message 

Resolved! Service

How can I find out if a phone is compatible  with PM?

Resolved! Is it Possible to switch from E-sim to another E-Sim Phone

I am currently running an E-Sim on a Google Pixel 7 but I need to Switch it onto an Esim on an iphone 13 or onto an E-Sim on a Google Pixel 7A. Am I able to do this?

Resolved! Plan change question related to rewards currently receiving

Good Morning,I was considering changing to a different plan. I am under the old rewards program.I just want to verify that any rewards I'm currently receiving on a monthly basis would carry over into the new plan. As an example, I am receiving reward...