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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! In Canada, cannot receive txt msg sending from US

My plan is 4G speed, unlimited Canada and US wide minutes and messaging plus unlimited international text and picture messaging. I have enable roaming on my phone. I need to receive verification code in txt msg from a U.S. online portal in order to l...

My texts still come from my temporary number

Hello,My phone number was transferred to public mobile in May. The new number works for incoming. From time to time people report that they are getting texts from me from a strange number...the temporary number that was assigned via the e-sim I am ...

Plan change to 30 or 90 days

I'm considering a plan change from the $19/1GB plan to the $20/3GB plan, but it gives me the choice of 30 or 90 days and I can't decide which one to go with. If I choose the 90-day option will I have the chance to change back to 30 days if I decide ...

How to buy SIM card with reward points

I use to go to my app pick buy SIM card and instead of paying on credit card it gave me the option to buy with points. I done it for over a year but now it’s not showing to redeem points only pay cash. Any idea if this option moved?

porting a phone number from TekSavvy

I am trying to port a phone number from TekSavvy to Public Mobile (PM). I received a call from someone at PM earlier today advising that the port couldn't go through because the number wae no longer active. I called Tek Savvy and they told me that it...

Get new subscription plan

Hello,My mom already had a plan with public mobile. She then heard about the new subscription plans that are 29$/mo with a lot of data and the one I wanted which was $23/mo with 6 G data. When she goes to her "change subscription" page on the Public ...

Promo codes of 3 months..??

Why is my 3 month promo code not showing up on month 2 upon renewal?? Hellpp please !! i am soo sad !

unable to login account issues

Not able to login, because I forgot my email. I have my phone, but not sure my email

$35 50 GB CA US MX plan now includes 500 LD minutes for NEW and EXISTING customers for Boxing Week

I just changed my $34 50 GB CA US plan to the $35 50 GB CA US MX plan (on renewal date) and noticed the "500 mo. long-distance mins to China, Hong Kong, India,Pakistan, Philippines, Taiwan,and the UK" was included in the new plan.Previously, the ""50...

Resolved! Account number

My wife and I had separate phones on our family plan. Would each phone have had a separate account number? I'm trying to port out our numbers, mine went through ok but my wife's keeps getting rejected by PM and now I've started the process my account...

Switching from Iphone Xr to Iphone 16 in Canada, do I need a different sim card?

my cellular data it off and I can't turn it on

Transfer from Previous provider not returning SMS email

Previous provider not getting back to me with SMS number upon trying last night and this morning. Can't move forward with completing setup/number transfer

Resolved! Problems receiving calls from Canada while in the USA

I am currently in the USA with my cell phone and when my son tries to call me he is getting busy signal even though my cell phone is not in use?

Overcharged

How do I resolve with overcharged

I haven't received my sim card

charged 2 times

i changed my subscription to start on renewal date and it didnt and in the even i was charge 2 times to get the correct one how can i get a refund?xxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxxx

Points

Is there such thing as lower your bill to 0 dollar. What do you have to do? or what do I have to participate in?

Resolved! Plan Change promotion loss?

Looking to change plans from $19/1GB to $20/3GB but when I initiate the change I get this message: Your new subscription will take effect on your next renewal date and you won’t be charged until then. This change replaces any other future-dated plan ...

data

I would buy data ,but I reject the idea of it expiring in 30 days. need not to expire or will never buy it. Thank

When will the $29/Month 10GB Can, US, Mex 5G Plan be available for existing customers?

The $29/Month 10GB Data within Canada, the US and Mexico at 5G Speed has been made available for new customers since Black Friday and so I'm wondering if it will ever be made available for existing customers? I'm currently on the $34/Month 15GB Data...

When does the US data roaming addon get applied?

Hi All, How long after purchase does a US roaming data add-on get applied? I received the email after redeeming points for it, and it says, "Your add-on will be applied within 24 hours of redemption". Does this means its not applied right away?I see...

services 'on hold'

I'm confused. I had an issue last week with payment denied from my credit card. took 2 days to sort that out, but it seemed resolved. Now, I'm trying to add international minutes, preferably using my reward points, but i get this notice in red: Yo...

Slow 5G speed for the past week or so

Hi, I have been with PM for about 2 months with the 50GB CAN-US plan and the first month was amazing, 5G speed was impressive. About a week or so, I noticed PM 5G speed has deteriorated...it used to be >200MBps and now it can barely hit 20MBps in tho...

Resolved! Correct Plan Not Reflecting Under Account

In Nov I changed my plan to the $35 50GB Can-US-Mexico plan to start with my next payment date of Dec 10th. On Dec 10th $35 + tax was withdrawn (instead of my old amount of $34). I was just checking my account and under Subscription it still reflects...

Transfer

I need my phone number transfer pc mobile to public mobile thanks

Resolved! Crédit card update

I need to change my crédit card info so l can mai ntain my subscription

Resolved! About the billing what if I want to change my subscription?

Hi there,If I want to change my subscription, since it is in the middle of the month ( today is Dec 16), how will Public Moblie charge me on the billing? Prorated? or something else? Thanks for the help.

How to submit a ticket for support

Resolved! WHY can’t existing members buy Canada/USA/Mexico plan

I see NEW members can sign up for 50gb data Canada/USA/Mexico plans. BUT as a member since 2019 - NO plans for the 3 countries are offered?!!

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