Community

My phone was stolen earlier in the summer! Need help!

Hi angels!! I need help! I have been in a bit of a depressive slump since it happened so I haven't been able to will myself to write this post, but earlier in the summertime, beginning of June I think, I dropped my phone and it was stolen from me. Si...

no network acess

Hi I was just speaking with Alex and he has not responded for the last 30mins... I have no access to call and receive calls, text messaging etc... states I have no network since 2:30pm... Can someone please help! I was waiting for a very important ca...

cancel my plan

I intend to cancel my plan, close my account and have confirmation that I did it so I can stop any recurring credit card charges.  Please give specific instructions how to do this through "My Account" . Thank you.  

Eversafe verification text

Why won’t my Eversafe verification text come to my number? I press resend I still receive no text. 

My Plan all of a sudden changed

Hello I am new to public I signed up for the 34$/month black Friday plan 40GB 5G unlimited. I just checked the app and now it all of a sudden says I have 29$/month 10GB 4G. Not sure what's going on here? Anyone else have this problem. 

Not able to make calls or text after porting from Fido

Hey folks,Recently we ported two lines from Fido. One of them works well, while the second got stuck. We confirmed the transfer SMS, but nothing happened. Not able to make calls or send texts. The data works ok.We already tried to restart, reset netw...

Voicemail notification

I have no notification of new voicemail(s) what should I be looking for? Also dumb question however should I be contacting my previous phone company to cancel service with them or did it happen automatically when I transferred my previous phone numbe...

US Roaming update?

In Feb 2023 I took my PM phone to the Fort Lauderdale / Miami area with the US talk/text/data add-on.The service was horrible. Almost every call dropped. Call clarity was very poor. Data was playfully slow. Data was not available while while on a cal...

SIM Card Disconnecting

I’ve been on Public Mobile for 3 days now and each day, I’ve gotten at least 1 notification that there is no SIM card in my phone when I haven’t removed it. The only thing that seems to fix the issue is to pop my SIM card out and putting it back in. ...

Transfer my number

I am trying transfer my number to another operator but unfortunately I have been informed the my account number is wrong taking into consideration that I provided them a correct account number Please advise   

Phone numbers

porting my number to telus

Hotspot

When I go to turn on my hotspot it says I need to contact Public Mobile to allow a hotspot on this account. I’ve attempted to contact them but it’s been such a pain and I’m not getting anywhere. 

Change mobile data plan company

Hi,  I would like to switch to another company for mobile data plans. However, I paid for a new month on Nov 28, 2023. Can I cancel the subscription and get partial refunds?Another question is that can I bring my phone number to the new company?Thank...

stop automatic open subscription please, PM AGENT!

How do I transfer my old number to an esim

I can only receive calls on my old number right now texts sent going through so the only way I have to authorize the old number is through a phone call. thanks, a

Can't call on my phone with the US/Canada plan

Hey Folks!!I have the Canada US plan, and now that I'm in the US I can't make or receive calls. Texts are good, WiFi is great, just no calling... ? Help?I have turned the phone on and off. No calling still. Thanks

SPAM calls

What kind of measures that Public mobile have/had implemented  in place to avoid spam calls?

Need EverSafe code sent to email

Hi,Still can not  get my friends service working since she tried to sign up Nov 26th. Part of the reason is now she can not get into her app or login on the web as the OTP code keeps sending it to her phone that has no service. She is stuck in a loop...

5gb bonus coupon from Mobil Klinik with new phone

Recently got a new phone. It came with a Public sim card & 5gb bonus card from Mobil Klinik. If I use the new sim card instead of my old one, does the 5gb bonus go with it? Also want to keep my old number.

Incomplete Phone number trasfer

I have switched to public mobile and it seems number did not transfer completely after a week. I have to have both Sim cards activated to be able to receive calls and messages! And there is no customer support to fix this! Already regret making this ...

On my account my plans message usage is showing incorrect information!

Hi, I am wondering if any one else is seeing incorrect information on their accounts after the scheduled maintenance was done on December 2nd?On my plans subscription usage under message usage it says 43 used &  -44 left! Although I have unlimited me...

Can't hear the other person during phone calls

Hey team, My phone calls will work for about 5-10 minutes and then I can't hear the other person, but they can hear me.  So then we'll call back, it'll work for a short time, and the same things happens, but the time before the call drops is less and...

how to refer a friend

how to  refer a friend

Honour Black Friday pricing due to delay in SIM card delivery?

I recently moved my phone to Public from Fizz under a recent Black Friday plan. At that time, I also wanted to move my family's other 4 phones over to Public from Fizz at that pricing, but delayed doing so because I needed the SIM card in order to ge...