is it newer that i have missed point back recently on both my accounts? one was manually correctted,

[yack]

 annoying,,

Edit: PM agent manually enter my missing points. but this is not the first time. wondering why happened so much lately.

[yack]

I hope this is new, I have not  checked them untill last month  and noticed missing one , this is another account missing one.

[yack]

I did use incognito mode, last time they manually added one, but My concern is who has time to check frequently?

[slusagm]

they generally give the points correctly.  I never have problem with my points.  Hope this is the only time you need to deal with it

[yack]

yes, I only checked my 3 accounts occationally, only paid attention recenly. I thought they did this by programs automatically. who has the time checking frequently? that is very unprofessionally and sneaky.

[funpig1]

@yack 

It has happened to me and several others. Many people do not notice. You have to private message a customer agent and they can add back missing point(s). See screenshot.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

[hTideGnow]

hi @yack 

if you managing 3 accounts, it might be a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Rewards site, or try using the PM app, but you need to logoff the app first and log back in

[yack]

thank you  i sent a message using your link, it is very annoying , time wasting i have 3 accounts. happned twice in a row.

[yack]

i paid full both times.$29

[hTideGnow]

hi @yack 

it does not happen a lot, but we heard that too, so it is not like never happened

Remember, portion that paid via Available Funds would not get 5%.  So, if you redeemed 15 points for $15 bill credit, and your plan is $25, then PM only charged $5 out of $25 from credit card.  In that case, the 5% will only be on the $5 only , not the full $25

If you are sure PM gave you less points or missed, ask agent to check. 

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage