Subscription issue

[Kw70]

I have 3 accounts. Wanted to upgrade them to better plans. My daughter's plan to the $34 5g plan with 20gb of data. Was supposed to upgrade on renewal date today but did not. I went online to manually do it and clicked that plan and pay now,it took the $34+TX from me but said immediately after that I'd subscribed to the $50 plan and said I owed over $18 more before it'd activate a plan I didn't subscribe to. When I went back to plan options it wouldn't show any other plans other than the $50 plan. This is kinda like a scam. I may change carriers. That was 1 plan issue. The other took my money for the amount of the upgraded plan and didn't upgrade but left the difference between the plans in the account. My 3rd was OK because I wasn't making changes.  I'm thinking now I must port the numbers to a more upfront reliable carrier with a live customer service to rectify problems swiftly. Sucks cause have used Public mobile for years.

[Handy1]

@Kw70  get support to help fix for you 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Kw70 

you managed multiple accounts? are you using the same computer/phone to access all 3 accounts?  If so, it could be a problem with browser or app cache.

I think you need PM support agent to sort it out.  

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[slusagm]

sorry @Kw70 

you need PM to assist in this case. 

  Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage