VOLTE

[chouchou1971]

I have a new phone, samsung Galaxy s24. I use the IMEI checking. It says not compatible. So I tried my wife phone, Google pixel 10, and my son phone, samsung galaxy S25. No one is compatbile. is there any issue about the checking tools, Here is the link.

https://www.publicmobile.ca/en/get-help/articles/volte

Thanks for help.

[BKNS27]

@chouchou1971 

All 3 phones are VoLTE compatible. The PM whitelist for approved device has not been updated. A few members are also having issue with compatibility with newer phones.

Contact a CS_Agent to have them confirm and update the whitelist if approved devices.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[TheSterlinger]

These phones are all compatible. 

You can reach out to an agent to inquiry.

https://urlshortner.tiia.ai/xYpc_I