Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just in two days, it shows around 10 GB was used, but usagr history shows even Less then 1GB as one below photo. I just tried not even a whole day just check on YouTube and check the speed of the 5G. Any one have this issue?
I purchased a new phone and sim card. I'm an existing customer. The site said the esim downloaded. I didn't receive an email with a qr code.
I've been using Public Mobile's basic $15 plan for nearly seven years. Since it's no longer available, I can't log in to my account and update my billing card information. As a result, my phone service has been shut down due to unpaid bills. I've con...
HiI'm having hard time getting my daughter a monthly subscription. I signed up and enter my imei to see if ng daughters phone will work with esim. It recognize it so we went for that to save 10$ and she needs a phone ASAP. After completing the subscr...
Curious to see if anyone have Honor 400 pro Global version with Public mobile?It had Volte support, wondering if it workThanks
I have the Canada/US/MX plan… has anyone used data/roaming in Zihuatanejo? I’m only asking as it’s not one of the big ‘Americanized’ areas.. Thanks
My eSIM keeps failing to install and when I go to login for help nothing comes up for me to login and ask questions.
I accidentally turned on the PUK lock function while playing with settings and have no idea how to get back into my phone.Apparently there is an 8 digit code that I previously created but I have zero recollection of it.
Hello OP,I just paid and renewed my plan, it shows successful on the account, but still no data on my phone.please help ASAP, ThxJenny
I recently changed my subscription to $30 US&CA plan for a travel to US. but when I wanted to change it back to the $20 3G data plan, it's not available for me, can anyone tell me what's wrong with my account?
I was unsubscribed from service and using up remain days of my three months plan, still being charged for add on. Need to get refund for add on after unsubscribing and remove credit card from my account
I recently .. well yesterday , subscribed to PM. I downloaded and set up my esim but for some reason it would not work after it was set up and then it was gone , it was some how completely removed from my device . I am trying to login to my PM sel...
Background:New Public Mobile ClientiPhone 11Installed eSIM via app (did not use QR code initially)Have soft reset iPhone multiple timesHave reset network settingsCellular and data both work but every time I access Settings->Cellular in iOS, I continu...
Hi. I would like to change to a subscription cheaper than $23 a month. Unfortunately when I select change subscription, nothing comes up except more expensive plans. I'm sure public mobile has cheaper plans! Why am I not given that option?
I have a second phone that is on Public Mobile. I have the cell # and I’m trying to cancel my subscription but it (reset link) can’t find the email address associated to the number. How do I get the email address to this mobile #?
My phone got stolen. Can’t receive sms or voice messages for authentication.
I can't find thesubscription tab OR manage subscription. Where is it.Guidance needed.
Hi, I have an older Samsung smart phone and want to use it for in car navigation rather than spending money on a seperate GPS like Garmin or a Tom Tom. Does anyone know if I purchase a SIM card, if cheap(ie under $20) data plans exist with PM? I woul...
I recieved an eSIM however the phone isn’t compatible. My public mobile account won’t let me proceed with activation of the physical sim I bought. How can I do this?
Can't update credit card been trying for days l hate to have to chang companies if yhis continues l will have to Thank You
I recently suspended my public mobile plan (less than 90 days) and would like to reactivate it with the following changes. I would like to change the plan type and transfer my number from a kudo plan that i have. Can i still use my public mobile si...
Calling international numbers that have previously worked, and are saved in my phone. My international minutes are topped up. Still just get error messages when I try calling. How to make international calls work again?To clarify, the numbers are ...
I was charged in my card while i didn’t aprove this transaction please cancel and refund
Hello, my prepaid service has expired and I do not intend to continue using it. I would like to port my number to a new carrier, but I do not want to pay for another month of service that I will not use. Is there any way you can allow me to complete ...
Hi. My $15 plan included unlimited incoming calls but now that feature appears to have been removed. Is this a known problem?
I got an esim and ported my number from Rogers. Rogers sent the texts saying the received a request to transfer to another provider. Set up personal hotspot says to contact Rogers. I cannot see the esim. There is no option Cellular Data Network. I ha...
Do I need a new sim card for my new phone? I am a public mobile customer already but got a new phone. Won't connect to Internet.
Can anyone please help? I have been cut out of service for almost half of day. Didn't login my account for a while and when I did suddenly my service has been on hold (see message below). Can't use the phone at all. I have auto top-up set up for a lo...
Hi,I've been having a problem with my phone for about 2 weeks now. We have two phones with Public, and both have the same problem. We're located near Mt. Pleasant and Eglinton.The phone shows 2 bars, sometimes one barIf I dial out I can hear the pers...
I would need a detailed report of my calls and texts history starting from May 15th up to June 6th 2025. I understand that the Self-Serve platform only allows access to the last 90 days, but I would like to know if it is possible to receive a more co...
