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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9569 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20288 Views
  • 180 replies
  • 24 Bravos

I need a refund

I just spent half an hour going through this absolutely unhelpful "chat" program which gives very unclear instructions on how to get in touch with customer service. I need a refund. My phone is not compatible with your e-sim service. Please help.  @C...

KasiaSadej by Great Neighbour / Super Voisin
  • 113 Views
  • 4 replies
  • 0 Bravos

call control

does public mobile have call control 

Par2121 by Great Neighbour / Super Voisin
  • 169 Views
  • 3 replies
  • 1 Bravos

Payment outage?

My plan didn't renew its subscription even though there was a credit card on file. I tried updating the number (both manual input and autofill) and resubmit but I keep getting this error message:"Sorry, we’re not able to process this request at this ...

Rebecca_0000 by Great Neighbour / Super Voisin
  • 166 Views
  • 4 replies
  • 0 Bravos

Wrong number attached to account

I have just registered my new SIM card with Public mobile and attempted to log into My Account. When I tried to log in for the first time it sent a confirmation code to a mobile number. The number it was sending to was not the number I selected when ...

Darylh19 by Great Neighbour / Super Voisin
  • 162 Views
  • 3 replies
  • 0 Bravos

Caller id

Hi. I would like to be able to have my caller id (ie name) show up on other people’s phones when I call - I changed the settings in my phone but it only shows my number.Please let me know. Thank you. GL

Spiritmale1 by Great Neighbour / Super Voisin
  • 171 Views
  • 6 replies
  • 0 Bravos

How to get a hold of someone on the py

@CS_AgentIm in the process of my number transfer but got stuck. Someone from Telus reached out to help but I don’t have a way to call them back! According to PM there is no call number and no service agent at Telus knows how to get a hold of PM.

Sarahcs by Great Neighbour / Super Voisin
  • 181 Views
  • 5 replies
  • 0 Bravos

lost phone

Hi, lost my phone in a lake. I have ordered a new phone. I need a new sim card.through public mobility. Wondering how I go about it and can I get the same phone number. Can I keep the same payment plan?Thanks in advance.

Burry by Great Neighbour / Super Voisin
  • 144 Views
  • 6 replies
  • 0 Bravos

Purchase a wrong add on - How to cancel

Hello,I accidentally purchased the wrong add-on to my PM plan, and I did not use it, since I realized that is wrong quickly, That is "US Roaming-Unlimited Txt(15 day)". How I can cancel it, the Chatbot directs me to send a ticket through the communit...

safigholi1 by Great Neighbour / Super Voisin
  • 146 Views
  • 2 replies
  • 0 Bravos

Porting

July 20th I requested my number to be ported. July 21, I inserted PM sim card. I thought things were fine. Until I was told peoples phone calls are sent straight to voice mail, but mail box is empty. When talking to Bell Mobility last night about a c...

TraceyG1 by Great Neighbour / Super Voisin
  • 185 Views
  • 5 replies
  • 0 Bravos

Resolved! Missing Account PIN.

Most of you Activated before the switch to EverSafe ID, therefore you are all unaffected by this issue, but this is a very major issue for New Activations and needs to get worked on Stat @J_PM. I made a Post about this issue before, but didn't realiz...

Screenshot_20230804_000441_DuckDuckGo.jpg Screenshot_20230804_000526_Public Mobile.jpg
Priority by Deputy Mayor / Adjoint au Maire
  • 455 Views
  • 6 replies
  • 3 Bravos

Site Suggestion

Hello Fine Folks at Public Mobile.As you can see by this screen shot, there are a number of threads related to these particular subjects that current and newbies can click on to get support. The one however that's not there, Porting. Can we please ha...

KennethJAdams_0-1691170435409.png

@CS_Agent

Went to pay for my plan (55 $ 50 gig) now shows it's 65 so I attempted to change my plan to the 45 $30 gig plan and bought a 50 $ payment voucher (xxxxxxxxxxxxxxx) to do this as I did not have funds in my bank account. It now showa my account still s...

Resolved! Porting

It has been a week, number still not ported.  Checked with old provider, they have no request to port my number.  Why does not Public Mobile port my number as I have requested.  I supplied all the necessary information a week ago.

C11091944p by Good Citizen / Bon Citoyen
  • 287 Views
  • 8 replies
  • 0 Bravos

Credit card payment

As a old customer, how do I update my credit card information to make my bill payment as there's no option available? The new page keeps redirecting me for a subscription or activation; which is not what I want. 

Dee6455 by Great Neighbour / Super Voisin
  • 126 Views
  • 2 replies
  • 0 Bravos

account expired? cannot renew my account

@CS_Agent hello, i cannot sign in to my account. it has been 90 days today. i want to login to renew my account and now i think my account expired. can you please help?

nick3768653 by Good Citizen / Bon Citoyen
  • 813 Views
  • 31 replies
  • 0 Bravos

Resolved! Subscription

Did the Canada-US 40 GB plan at 4G change to 5G data?

behaviorbuoy by Great Neighbour / Super Voisin
  • 162 Views
  • 6 replies
  • 0 Bravos

Resolved! Access

Can't confirm for full access. Code never is delivered to my text #

Ckunopaski by Great Neighbour / Super Voisin
  • 297 Views
  • 6 replies
  • 0 Bravos

Resolved! Physical sim not delivered

Hello, I ordered a physical SIM around July 1st week 2023. Haven't got it delivered yet. Can you please help.  Thanks.

Srini by Great Neighbour / Super Voisin
  • 230 Views
  • 5 replies
  • 0 Bravos

Resolved! Delete profile and payment information

I transferred my service and number to another provider. I went back to my PM profile to delete my payment data but I can no longer access it. I did turn off my subscription renewal prior to transferring.Please help. Thank you. 

djalf by Great Neighbour / Super Voisin
  • 218 Views
  • 10 replies
  • 0 Bravos

Resolved! Activation

My camera will not respond to QR code. Could you please activate my account. Thank you

EdMeiller by Good Citizen / Bon Citoyen
  • 124 Views
  • 4 replies
  • 0 Bravos

Resolved! hi

if i were to change back to my other company could i get a refund back on the funds i put in my account funds?

lace by Good Citizen / Bon Citoyen
  • 203 Views
  • 9 replies
  • 0 Bravos

Billing is wrong -so is my plan

So I go to pay my bill I'm on the $55 plan for 50 gigs and today it shows that it is 65$ and always has been, which it wasn't so I go through my previous receipts and they're showing $65 but I paid $55 plus taxes what the hell is going on should I ju...

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