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locked out of account for 3 continuous weeks

My wife has been locked out of her account for 3 weeks now even after changing the password.  She thinks the email address associated with her account is her former email address that she no longer has access to and when she clicks on "forgot email" ...

Does the Can /US /Mex plan allow phone calls in the US and Canada without extra charges ?

Does the Can /US /Mex plan allow phone calls in the US and Canada without extra charges ?Or does it only include Data usage across the boarder

Change or upgrade subscription?

If I change my subscription, do I lose my referrals? And if I don’t, when do I get my new points if I change my subscription immediately

Confirming subscription change on next renewal

Is there a way to confirm my upcoming change of my subscription after selecting "change upon next renewal"? When I selected that option last month, the change did not occur on the stated date. Am I locked into selected plan when I choose "change plan...

Helps very urgent !

I was transferring my phone number from Koodo over to p.m. apparently for whatever odd reason my phone blocked the text coming from Kudo and I didn't see it within 90 minutes by the time I applied back it was literally probably 10 minutes after the 9...

Hi, have a problem with receive and get a call

Try to  resolve with standarts solving but doesn't worked

wont connect to internet??

Im not out of data only used 3 gb. Iphone 14pro. I got new plan for mexico and worked great there. But past few days I cant get online. Trying to search when im out or check mail. Says server not responding. My wifi at home works. Any ideas??

Switch plan/refund

I have just renewed (2 days ago) and want to switch to a different plan that includes Mexico as I am going there next week. Can I get refunded for the plan I just paid for? 

Changing subscription

Hello, I noticed that today you released a new plan that includes Mexico data. I want to switch to this new plan as I am travelling to Mexico in a couple weeks but I don’t want to pay twice in one month (my current plan renewed yesterday). I wonderin...

calling problem

not able to make a call or get it 

New plans, VERY poor reception, little/no data anywhere

Super frustrated. Was excited for new plans; numbers ported over from voip softphone, expecting smoother experience.  But wife and I's phones turn out to have terrible reception everywhere. My home, coverage map says 5g area, getting 15mbs w/ sim sig...

$35 plan north america plan to include Mexico

The banner does not explicitly say that call display, voicemail, call waiting is included.Can PM confirm that these items are included? 

Requesting new esim

I messed up on the activation, how do I request for a new esim?

Plan renews early!!

The plans on both mine, my husband's and my son's phones have renewed before the renewal date, which means I will have a longer "month" ? Or I am not sure what is going on. It renewed about a week early. Is this going to be a habit? What happens to t...

Not getting calls in the US today

I have the US-Can-Mex plan and an in the US. People calling me are getting put through to VM.  I am getting texts and data is working, albeit slowly. I've tried both ATT and T-Mobile on LTE on my Pixel 3, so no 5g. Not sure what the problem is. I've ...

After porting number, can't receive calls

I can make but not receive calls, same for texts. It's been 2 days

Unable to.receive calls or send messages

Transferring Number While In USA?

I have new Public Mobile plan (with a physical aim and a long standing TELUS service (for the same phone).  I watched the PM YouTube video about the transfer/port process, but it wasn't clear if it will work when I am in the USA.If I put the TELUS si...

Request to Cancel My Plan

My dad has an active account that he needs to cancel. He is unable to do so as he is no longer in Canada and doesn’t have Wi-Fi calling activated on his phone. He is not receiving the OTP to log in to his account. i have already been charged twice fo...

No Service

 My account shows payment, but my phone is saying no service. Went online to my bank and shows payment payed

Email change on account

I need to change the email associated with my account. Can someone help me to do this please

Bilingual system-generated voicemail message

Is there a way to select a system-generated voicemail that is bilingual (English and French)?

Spam Callers

Can I select an option for callers to press a number prior to the call coming through to help avoid spam callers?  I believe Koodo and/or Freedom have this feature.