Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I request my phone to be ported over received a text message from my old provider (Telus) which I replied yes to but then they cancelled the number before the code was sent to confirm identity!
I currently have an iPhone 11 and am purchasing an iPhone 17. I have a physical SIM card and realize that the 17 only takes an eSim card. I'm wondering if my currently phone number with public mobile will transfer to the 17 once I've purchased the ...
I can’t do a payment due to my credit card is already due and your system is not accepting debit.
can't call, can' t text
i just opened an account today october 8 2025 with public mobile. i chose and paid for the $35 canada wide plan. now its saying that my plan expired today oct 8 2025 and i have to pay again. whats going on
i am trying to reach someone, but when i dial the number i get a 5ut1 error no incoming calls
My previous post was apparently flagged as spam, which is extremely frustrating, so here goes attempt 2.I have a Light Phone III. Koodo appeared to work just fine, but it seems like Public Mobile doesn't work as well with it somehow. I can receive ca...
given coupon code winback120 but when applying it asking validation code and i entered my phone number there but it shows error
Hello, i would like to add my name to my caller id as this is a work number how do i do that
Hello, I just help my friend with this situation My friend activated account on October 1st and transfer her old number to public, she received the message from old account and replied with Y, everything went fine but now that number is seem off caus...
I keep receiving No Caller ID Calls, this is out of the ordinary for me and is becoming frequent. They are not leaving messages so it leads me to believe it is someone I know who is in my contact list. Is there any way I can either A: Find out the nu...
Hi there, I’m currently on a 60gb a month plan but I’m about to use up all my data as I’ve been without wifi. I go onto the app to purchase a Canadian data add on and all I can see is “US roaming data” add ons. When I filter to Canada Data add on not...
i can log in through web but when i try via the app it loads for a second then brings me back to sign in page.
I am looking for my account number but when I sign in with the email address associated to my phone number it says "lets complete your activation". I went to the support agent and she said she cannot find the account number. She also refuses to look ...
Updated payment info
can't find my account number
My iPhone was activated today on Public Mobile. The account shows as active in the app and he has already received usage alerts. Call and SmS are working but data does not work at all. In Settings > General > About the carrier still shows Roger’s 64...
Hi, I have really slow internet data
Is there a secondary service status that isn't displayed on phones? I'm on android (15 on a OnePlus 13). I'm in an area of Calgary where my phone shows 5g and full bars, but the Internet service is horrible. What's going on? I've cleared cache, resta...
Why my payment date keeps changing?
I’ve been charged for a service where I paid and services were suspended. I paid again and the services resumed. I am requesting a refund. Thank you,
Received a text message identifying as: "Public Mobile here. You have used 98% of the data included in your service. Visit My Account at https://selfserve.publicmobile.ca for more options." I checked my account and do not appear to be any where near ...
My phone (Nothing Phone 3a) recently stopped sending and receiving MMS messages. I can send pictures via RCS but not MMS. Unless I restart the phone then it sometimes sends one upon restart, and then doesn't work again after that. I have tried all th...
I moved to Spain and didn't realize that I couldn't get roaming for 2FA while away. I want to switch to a different carrier that allows for international roaming but I still need to be able to receive a SMS from PM to confirm porting my number to a n...
I keep missing calls. The calls don't ring and go straight to voicemail. These calls I'm expecting to get so they aren't blocked. I don't know how you fix the issue because it's a service issue. What can be don't about this? I've been experiencing th...
HiMy phone number that you guys gave me and the one on my account don't match. I'd like to get this resolved before is switch my account to my new phone.ThanksMike
I no longer have access to the email that was used to set up my public mobile account and don’t remember my password. Therefore how do I access my account?
Hi there,Is there a way to know if Yemen is among countries covered by the "300 International Minutes for $15" add-on?If not, then how much would it cost per minute to call Yemen directly with or without the add-on?Thank you
