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Resolved! Issue with plan renewal and options

Hello, it's weird what's happening with my plan. Today August 4th, it's the renewal of my 1GB data plan per month. I just received a text message telling me that I already have 75% of the data consumed!!! I looked on the portal and it tells me 1024.0...

email address

I have forgotten the email address i used to sign into public mobile. How can i change my email address?

Resolved! I paid for data twice and the system keeps giving me US minutes

I spent 30 dollars so far on data add ons just to find out the system is glitching and giving me US minutes and text which I already have. This is outrageous.

Connection issue

When I am on the phone I am unable to use any apps that use data or send texts.

Resolved! cannot seem yo log in and connect to submit a ticket

why am i being toldlog in error when i try to submit a ticket cannot recieve an SMS message and would not acc

Resolved! Update Credit card info

I updated my credit, card now my Autopay does not recognize my new card. How do I fix this so my account is not on hold and phone will work?

Outgoing texts not being received

Hi there! It seems that my outgoing texts are not being received. I am not getting bounce back messages. Any thoughts?

Resolved! I have the $25 plan. Are incoming calls from the US free to receive?

Hello there, I have the $25 plan. Are incoming calls from the US free to receive? Thanks ! Best Regards, John Diu

Suspended Account

I recently updated my credit card on my account, and set up autopay (which ive been doing for years)I got a text saying I didn't have enough funds in my account to renew, I checked my account and double checked that I had the correct credit card info...

Resolved! Lost sim card

I lost my SIM card and I have an active plan. What should I do?

US Roaming

says page not found when try to shop for addonshow can I add US roaming?Thank you

Resolved! I need to update credit card information

I was a victim of fraud and I had to cancel my credit card. So I need to update my information with you guys, so can continue service with you. Hopefully someone can help me out . thanks

USA Roaming 3G

Has there been anymore from PM the last few days about restoring and upgrading US roaming service? Not 2 G. edited by computergeek541: changed category from Community to Service

Call Log Orgins/Destinations

Good evening everyone,I am trying to get my insurance going and my insurer is asking for a call log that includes origins/destinations. I looked at the documents I could retrieve online and while you can get a call log, it does not include origins/de...

Resolved! issue with credit card charge

hello, I was attempting to buy a sim card online through public mobile online service. After entering my credit card and shipping info I pressed enter. it said that there was an error in the zip code not matching between what I entered and what is re...

Contact with customer service agent

I have problems loading my payment. The usual Public mobile number 611 was not working for me. How do I get the public mobile customer service number to call and get help?

Roaming data problem

Hello, I bought a 1gb data roaming addon. I cannot connect to T-Mobile and when I look at my add-ons I don't see the data 1gb addon. Can someone assist?

Missing refer a friend reward.

HiI am new customer, missing rewards /friend also not getting their friend reward. Getting 404 error when trying to do it with chatbot. Thanks for looking into this.

Resolved! I just noticed one of my Referrals discounts never showed up

Hi, I referred my Mom quite a while ago, but until I never noticed until today that I am not getting credit for her. Can someone look into it please. Thanks inadvance.

Hacked??? Help!!!

I received a call from someone in my contacts stating they received a text from me that I never sent. The text reads "Hi my name is Jason I recently hacked this user's phone" I changed my passwords but i need help on what to do next!

Data stopped working yesterday

I got a text yesterday saying I had used 75% of my data. I turned off mobile data and when I turned it back on today it connected to LTE but wouldn’t load anything.

Resolved! Is 999-999-9999 a legitimate number that service providers use?

Hi, I have received two messages within the past 2-3 days from a number 999-999-9999. The first message was from Amazon saying that my account has been locked due to too many incorrect password login attempts, and asked me to click a link. The second...

Reactivate my Public Mobile number and online account access

I need a Public Mobile team suport with reactivating my Public Mobile number and online account access

Resolved! Renewal for plan

I got a email about upcoming renewal. It mentioned pre authorized payments. I just get my phone card every month and that's it. What are they talking about?

Tower Issue in Millbrook

There is a service problem in the area of Millbrook, Ontario. It started about 6 weeks ago right after the storm. Text messaging only works randomly a few times an hour (sending and receiving), and calling is also very spotty. Tower reception is good...

Resolved! Unable to make account

So I was I trying to create a public mobile account but I screwed something up when signing up and now I cannot finish making the account nor can I restart the process I dont know what to do

Resolved! Internal Server Error

I can't seem to access the internet. I tried reset a few time but the message I keep receiving says, "Internal Server Error" after asking me to sign in to the network?

I just payed for this month but it’s showing that I have used 9.5 Gb Data

I don’t know this is not fair I just payed for this month for my internet and calling but I have not received my internet for this month as it’s saying that I have consumed 9.5 bb of my 10 GB which was from previous month !!!!!!! And you guys dont ha...

Resolved! Activating a Sim card

Am I able to activate a new SIM card on an existing account using the same email address?

Points

How do i earn more points for my rewards it confusing?

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