[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Plans, travel
I have Mexico included in our plan for unlimited minutes and text, does this include the amount of data I have available to me as well?
Change phone no
How do I change my phone no
Sim card didn't arrive
Expected delivery was Nov 11th and still has not been delivered.
Double charge on October 2025
Hi there, It seems that i have been charged twice. I have both of them charged on my credit card, next payment says November 30th. I haven't changed plans or make any modifications on them. Any solution here?Thanks,
Adding a second line
How do I add a second line to my account?
Charged twice
Hello Why did I get charged twice? Can you remove one charge please? Thanks
Public mobile
how do you turn on the cellular and data once you purchase the eSIM after many attempts?
Reactivate my plan
Hi! I am new in canada please reactivate my plan as I unlocked my card now and I don't tj how to reactivate it please help RegardsCharu
I have a double charge on my credit card and both are posted.
I have a double charge on my credit card and both are posted. In addition, the link to open a ticket does not work when I try to type my problem and can not advance to the final submission stage.
No 5G Data
Hello,My 5G data has not been working since this morning (at 2 bars, not responding.) I am not able to send or receive emails, nor can access anything on line, as it takes a long time to upon or load, only to stop. This is the first time this has hap...
Discontinue the service
I would like to discontinue the plan with Public mobile since I'm leaving Canada. I couldn't find a shortcut to do it.
Resolved! Want to reactivate my sim please call
Actually this time my card is locked and forgot to open it and my sim get deactivated please make a recharge on the same sim with the plan that I have earlier or please contact me on xxxxxxxxxxxxxxx so that I can explain Well.Thank you Regards Charu
Intl Long distance
I added the intl long distance addon and was charged, did not realize or know that Guatemala was not included how can i recieve a refund?
Port questions.
PLEASE read thoroughly before responding. ThanksCan I port my number from 1 PM account to another? And lose the port out account and the phone number that belongs to the port in account?Can I request that a CSA move my number from 1 PM account to an...
Resolved! Confirming included long distance countries
How do I confirm what international countries are included in my long distance phone plan? I've tried looking through the breakdown (it just says 7 countries) and my specific plan isn't on offered anymore so I can't check there either. Is there a spe...
Resolved! Subscription changed (higher price and data plan was removed) without my knowledge
Hey, my monthly subscription had a price increase of 3$ this month and in addition my data was removed!!!!! (I only have now text and call)I get that everything gets more expansive and the cost has to be adjusted but increasing the cost and also lowe...
Coverage
Hi Guys! Please enlighten me how’s the internet coverage of public mobile in Atlantic Province of Canada?
service denied
I have subscribed to Public for several years on automatic bank payment. On 14th October TD bank paid you $28.25 - my monthly amount. Today I tried to phone my wife and the message was "Sorry, we can't complete your call since you don't have an act...
transfer number - entered wrong account number
I setup a new public mobile account/sim. In transferring old number, I entered the wrong account number for the old number. I got a text saying it errored. Now things seem in limbo, as Public Mobile app already thinks my old number is the new number...
iPhone still shows the Temp Number
I currently joined the Public Mobile family. My profile in the app shows my old transferred number, but My IPhone still shows the temporary number in the settings. I did try entering my number and hit save, it didn’t work. I even rebooted the phone t...
My phone stopped working and I can’t access my account info
My phone stopped working and because I have two-factor authentication set up I can’t login to my account because in order to do so I need to verify the 6 digit verification code sent to my phone number which I cannot access. I need to access my accou...
Call out and Call in
I don't know why my phone can't call out and receive call?
Resolved! Locked account
I can’t login, even though I have the correct email correct password. I even entered a correct code that was sent to the number I have through public mobile and for some reason it’s saying unauthorized it won’t let me into the account I’ve tried to c...
Puk code
sim locked need puk code
Cant login. Need activation
I just need my account number and do not want to pay for a new subscription.
updating card information
I tried updating my card information and the website says it the card has to end in a specific 4 digits and I can't update it to a new card with a different last 4 digits. Do I have to unsubscribe or something?
Transfer number from Public Mobile to Fizz?
I am in the process of transferring my number with Public Mobile to a different carrier, Fizz. The transfer request has been submitted and I've received a text from Public Mobile that asks me to confirm that I sent the transfer request. Problem: when...
