Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How would I do this?
Signed up my son but the number transfer didn’t work and we need public to re initiate the number transfer.
I have a 3g service, but to day i see my phone shows 5g. What is that? an upgrade , an error.......?
I see many questions that are of my interest too, but I don't find any answer. Where are they or there are none.
I just purchased a mobile plan with public mobile and waiting for SIM card to be delivered. Since my current plan won't be expired until a few weeks later, I am thinking to activate my new public mobile SIM card when it is a few days to my current pl...
Hi My phone is asking for a SIM card PUK password. How can I obtain it?
I just signed up for 50gb for $40 on Dec 5. Now 75gb is available. I would like to be able to take advantage of that.
I transfer my number from virgin mobile to PM. I cannot receive any calls, but I can call others.the data is working. my virgin mobile SIM card still working right now. so I think the port my number is not successful. does anyone can fix this issue,...
Hi , want to my subscription to $ 29.00 30 GB ? but cant see available for my account . How can i get it ?
Are all monthly subscription plans available for a 90-day subscription?
I changed my subscription to 40gb at 5G beginning at renewal Jan 4th, 2024. It doesn't show up in my account even in incognito mode.The plan is no longer available. Sadly i didnt take a screenshot of the confirmation page.Am I out of luck? Is there ...
I have the unlimited \\\\canada us plan with 180 GB canada us Data.service provider AT&T keeps dropping off, very frustrating, unable to connect to uber while at airport.My phone is a galaxy a54 5g
Hello I have been with Public Mobile for about a month and now they have a way better deal for boxing day. Does this mean I cannot get the deal ?
I signed up for the $34 40GB 5G plan about 1 month ago. Its way more data than i need as a senior. So now i see the $24 plan which would be best for me, but it says new customers only. I see some customers say to move over to Lucky mobile then move b...
Howdy Folks, Hope you all are doing great and are taking some well deservered time off.So I see this offer on the plans homepage. doesnt say "for new activations only" like the others, but i cant find it in my account. Wondering if its possible to ge...
I did not respond in the 90 minutes to transfers from another carrier. How do I ask for another transfer request from Public Mobile?
help,got registered, trying to purchase plan and sim. web page wont highlight or prompt credit card info boxes
I’m able to find Boxing Day subscription on browser but that promotion is not showing on the app. Browser says to goto account since I have an active subscription but account doesn’t show 34$ 50gb promotion you can find on google search promotions.
Hi My other account got locked up and I try to rest the password but it still shows the account locked up. Can u unlock it for me so i can reset my password and get in to my account
Ported is successful, but i am not receiving texts.
hello im trying to connect to an agent for support on my account but its not working!
I have 3 charges of $169.50 on my credit card for the month of November. There are no such payments in the billing history. It’s impossible to submit a ticket, page is always down. How do I proceed to get the charges reversed?
Hi, my plan has a promotion price which is 35/month (original price is $55) and 10% points back, but it only lasts more than a year. It started on Nov 28, 2022. I think it's going to end soon, how do I find out when the promotion ends? Thanks.
Hi can someone help me outI need to change my plan to a New oneThanks
Good Morning everybodyWould you mind telling me that by opting out rewards you dont get any rewards or you switch back to old reward system. Please guide as i dont know about it
How do I cancel my account and get a refund. I have not activated my eSIM yet
Hi,I want to know if i port out a number xxx from public to another carrier and also i want my wife number yyy to port in from another carrier to public.Can i port in yyy into same public account where xxx was there?
Had no responses in 48 hours, could I be submitting them wrong. Does it always have to be through chat and ticket?No response even from the link that an oracle community member gave me to get answer.
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