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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24253 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35704 Views
  • 185 replies
  • 27 Bravos

Resolved! Being charged twice

I went to check my bank account and it is showing that I am being charged for this month twice for the same amount. It does not make any sense as I am set up for automatic payments every month.Can someone suggest what to do.Thank you.

Jess17901 by Great Neighbour / Super Voisin
  • 506 Views
  • 5 replies
  • 0 Bravos

Resolved! Incorrect ESN/MEID

Transferring my number from Fido via eSIM and got a text message saying I have entered the incorrect ESN/MEID. I have my Fido account number to provide as an alternative, but don’t know where I can contact them (they said they would call shortly but ...

Stelight by Great Neighbour / Super Voisin
  • 533 Views
  • 5 replies
  • 0 Bravos

$34 plan at 50G in CA/US

I changed my subscription to $34 plan at 50G in CA/US, to be started the next period. I don't see it in my account any more. What happed?!

Cyrus1974 by Great Neighbour / Super Voisin
  • 399 Views
  • 3 replies
  • 0 Bravos

Resolved! Plans

Just bought a plan that will renew after this month is over. How can I find out for sure what the new plan is. Just to make sure it went through 

Nomorr by Great Neighbour / Super Voisin
  • 314 Views
  • 2 replies
  • 0 Bravos

Resolved! Trouble transferring number on new account

Looking for assistance in porting phone number - old account closed but number hasn't come over and can't receive calls now.Also, got a warning that esim wasn't setup, but plan appears active in app.  Help?! 

Steve187 by Great Neighbour / Super Voisin
  • 349 Views
  • 2 replies
  • 0 Bravos

Do I have to use my phone's dial pad to do call forwarding?

Should I use my phone app or my Messages app to set up call forwarding? I am just setting it up for TextNow when I need to use VoIP services when I have no service on my phone and need to receive a call.The information that the ChatBot says is the sa...

fixin by Deputy Mayor / Adjoint au Maire
  • 703 Views
  • 9 replies
  • 0 Bravos

Resolved! How to know what you're forwarded to?

A friend forwarded their PM phone to another Canadian # before they went on vacation back in January. Tested it and it worked. Now when someone calls them, they just get a recorded message:"1B1 The client you're trying to reach is not available at th...

ottawa by Model Citizen / Citoyen Modèle
  • 1229 Views
  • 5 replies
  • 0 Bravos

Resolved! emei number

I purchased a used cell phone and checked the emei number when I purchased it and was fine. It worked for almost a year before it was blacklisted and now it is useless. I saved up in order to purchase this phone. It is my only link to the world I liv...

Broux22 by Great Neighbour / Super Voisin
  • 660 Views
  • 8 replies
  • 1 Bravos

Resolved! Canada USA plan

Do these new plans include roaming in this USA  edited by computergeek541: topic is unrelated to the "Community" category label

dholden6e by Great Neighbour / Super Voisin
  • 690 Views
  • 5 replies
  • 0 Bravos

Resolved! I can't send pics on sms

Hi there,So I can't seem to send pics when I text.Is there a way to fix it?Thank you 

Yossy107 by Great Citizen / Super Citoyen
  • 3101 Views
  • 15 replies
  • 0 Bravos

Resolved! Login stuck on "checking your session"

Hi. Is anyone having issue with login on desktop? Tried all browsers, clear cache. Downloaded app on mobile - same issue. Only when I switch to mobile data on the phone I can connect

Coder by Great Neighbour / Super Voisin
  • 491 Views
  • 4 replies
  • 0 Bravos

Resolved! log in

i have an account for my daughter  but cant log in to change updated credit card info 

patricky by Great Neighbour / Super Voisin
  • 545 Views
  • 6 replies
  • 0 Bravos

Can't call local out local phone number

My phone is 778-XX06 but I can't call out the phone number start with 604, 778 but can call the phone number start with 672. Do you know how to fix this?  

Jackie123 by Great Neighbour / Super Voisin
  • 225 Views
  • 1 replies
  • 0 Bravos

Updating Payment Method

I got a text saying I should update my information since the credit card was about to expire. When I try to manage payment method, the only field I can access is the postal code - all the others don't accept input. The instructions on the site are us...

BCBryan by Good Citizen / Bon Citoyen
  • 1043 Views
  • 15 replies
  • 0 Bravos

Subscription Not Activated

So yesterday I purchased the 34$ promo plan with esim and when I went to activate, I chose transfer number. When you do this there is 6 steps, first ones are where you provide your old carrier account number, imei etc... and your number you want to t...

EricMoore by Great Neighbour / Super Voisin
  • 1213 Views
  • 16 replies
  • 0 Bravos

Resolved! 50GB Canada US $34 plan - Activation date

Planning to sign my parents up for this plan - am I correct in thinking that I can subscribe now, and once I get the SIM card and activate them the monthly charges will start from whatever date I activate? It may be a few weeks before we activate - c...

LMApeman by Great Neighbour / Super Voisin
  • 562 Views
  • 3 replies
  • 0 Bravos

activating a new account

Hi all   I am trying to help a friend switch from Koodo to Public and we start creating the account and pick the plan then we get to the credit card info and fill it out but it won t  complete the process the card is good  anybody have any ideas?   T...

AllT by Good Citizen / Bon Citoyen
  • 531 Views
  • 7 replies
  • 0 Bravos

My account

My account is not working everytime i try to log in with my email it says it doesnt exist ive tried everything from changing passwords to emails but nothing works how can i fix this.

Jake14 by Good Citizen / Bon Citoyen
  • 1010 Views
  • 14 replies
  • 0 Bravos

Hi

In addition to the extra charge on February 28 of $16.80, I have two other concerns about this account right now.One is that even though I got charged for a new month of $56 on February 28  (plus the questionable charge of $16 and 80), it seems like ...

Shohreh1 by Great Neighbour / Super Voisin
  • 231 Views
  • 1 replies
  • 0 Bravos

Can I get back to the old Rewards program?

Hello,I joined PM in 2020. I switched to public points program last year, but I feel it is better to stay in the old program now. Can I get back to the old Rewards program?Thanks in advance.Qinhua 

Qinhua by Great Neighbour / Super Voisin
  • 730 Views
  • 7 replies
  • 0 Bravos

Resolved! Do I keep the rewards if I switch the plan

Hi, I'm currently on the $15/month plan and I'm enjoying the royalty reward and referral bonus. I'm interested in switching to the $34/month Can-US 50GB plan. If I make this switch, will I still be able to retain all my rewards? Thank you.

Lakeview by Good Citizen / Bon Citoyen
  • 999 Views
  • 11 replies
  • 0 Bravos

Resolved! SIM card

I still have not received my SIM card and it has been a month. What should I do ?

Porting my #

I've had a terrible time changing from shaw to public because of Rogers take over .. my # wouldn't port over so public gave me a different # that doesn't work for me so I canceled my account with public .. I still have an account but it's on hold .. ...

David65 by Good Citizen / Bon Citoyen
  • 235 Views
  • 2 replies
  • 0 Bravos

Resolved! My number hasn't ported over

I'm not sure why but my phone hasn't been completely ported over yet. I moved my line over on February 26th. I opened a case a few days ago with Public mobile but I guess I need to wait. It just sucks that I'm not having to pay for 2 providers. I'm p...

icanrule by Great Neighbour / Super Voisin
  • 480 Views
  • 3 replies
  • 0 Bravos
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