240GB Loyalty data

[FateBoruj]

Hello, I received this 240gb Loyalty package on 20 March, but it is no longer appearing on my account after I changed my subscription plan to a cheaper one. Was I supposed to stay on the same plan to keep the loyalty package, or what happened?

[fixin]

@FateBoruj - Any downgrades from plans will make you pernamently lose the bonus data forever... ever... ever. 😔 Not really ideal for most users since they use less than 240GB of data and sometimes less than 240GB for 5 months on Wi-Fi, though I think I use over 100GB of data just on the Mac on the unlimited telus purefiber internet. Then it is my phone.

[softech]

@FateBoruj 

it said on the FAQ that the special 150 days bonus will be gone if you change to a lower value plan

https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

Will I lose my special bonus data if I switch plans?

The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan.

[Handy1]

@FateBoruj  Yes downgrading plan will result in losing the bonus data add on unfortunately