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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13708 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25058 Views
  • 183 replies
  • 26 Bravos

Resolved! promotional text messages

I am trying to contact a moderator to resume receiving promotional text messages and find that I need some direction. Any assistance would be appreciated.

llibrarian by Great Neighbour / Super Voisin
  • 377 Views
  • 3 replies
  • 0 Bravos

Resolved! Addons

I’m looking into the $15 15 day U.S. roaming plan. Is that $15 total for the period or per day? Thanks!

drdwiebe by Great Neighbour / Super Voisin
  • 319 Views
  • 4 replies
  • 0 Bravos

Cacelation

May I keep my account and rewards if I cancel my plan for a few months?

lxw2005 by Great Neighbour / Super Voisin
  • 290 Views
  • 6 replies
  • 0 Bravos

Resolved! U.S. Add-Ons

I purchased 15-day talk and text add-ons Friday, March 17. My talk is working fine but my texting is not working at all.  No texts are getting through.  My account now says I only have 12/15 days left for talk and text. I checked my APN setting and i...

PM280750 by Great Neighbour / Super Voisin
  • 360 Views
  • 6 replies
  • 0 Bravos

Resolved! Account Status Your account has been suspended

When I tries to log in my account to check on my payment history and prepayment status,  I saw the above message saying "To reactivate your current plan, you need to pay your outstanding balance. Suspended accounts are deactivated after 90 days of no...

acheung by Good Citizen / Bon Citoyen
  • 466 Views
  • 5 replies
  • 1 Bravos

Resolved! Lost phone and sim card

My friend lost his phone. He was on a prepaid plan with public mobile. Can he get a new SIM card with the same phone number by going to the store? He seems to think that because it's a prepaid plan, it's impossible to get his number back. Please help

Resolved! Unable to login/change password

Hi I'm unable to login my account or change password. My phone service is locked and I've been making continuous payments. Don't know what's happening pls help

Mehrin by Great Neighbour / Super Voisin
  • 330 Views
  • 4 replies
  • 0 Bravos

Resolved! My phone got hacked and they changed my sim card number

Hi there, my phone got hacked today and the hackers changed my sim card instantly making me lose access to my public mobile account and all my other financial accounts since they use 2 factor aunthentication. I've been frantically calling all my fina...

sharlener06 by Great Neighbour / Super Voisin
  • 577 Views
  • 5 replies
  • 0 Bravos

My phone shows: "No Service"

Hi,  My phone shows "No Service" all of a sudden. I have restarted my phone, but that does not seem to fix the issue.I have turned on airplane mode, and turned it off. I have also turned on WiFi, and turned it off again. I am unable to make calls. 

ranahamza by Great Neighbour / Super Voisin
  • 268 Views
  • 3 replies
  • 0 Bravos

Resolved! account

How can i add my husbands mane to my account as a contact person.

Nannydi by Great Neighbour / Super Voisin
  • 286 Views
  • 3 replies
  • 0 Bravos

Resolved! Travel to Austria this June

I am planning to travel to Austria this June. What do I need to to to make sure my phone (messaging, calling, and data) works there? 

JohnDiSciullo by Great Neighbour / Super Voisin
  • 443 Views
  • 10 replies
  • 0 Bravos

Resolved! Suspension of an account

hi,  I heard that you can suspend the cell phone account for 3 month(or 2 month) while keep the phone numbers and have the cell phone bill start charge on the 3rd month. thank you very much.

Yuzhexue101 by Good Citizen / Bon Citoyen
  • 372 Views
  • 6 replies
  • 0 Bravos

Resolved! Out going call not working

Hi,I am unable to make outgoing calls for certain numbers especially toll free numbers and public authority numbers. I have done following so far couple of times but did not work.1) Switch off the phone and restarted2) Tried airplan mode3) change net...

ck7 by Great Neighbour / Super Voisin
  • 305 Views
  • 3 replies
  • 0 Bravos

US Data

I am in the US and close to using up my 3GB of data from the add on and I will be here for a few more days.  How can I add more data or can you only use one add on?  I need data for driving purposes so this really sucks.

Ronvw612 by Great Neighbour / Super Voisin
  • 293 Views
  • 5 replies
  • 0 Bravos

Unlock phone

Just wondering if there is a moderator out there who can unlock my phone. I purchased another and would like my old one unlocked. Thanks. 

Ashleyroy1974 by Great Neighbour / Super Voisin
  • 417 Views
  • 9 replies
  • 0 Bravos

Big Usage Error

The usage summary shows I have used a substantial 2.33 gigabytes of data while the day-by-day usage shows a total of only 240.48 megabytes in this billing cycle. The latter is typically what I experience as a low usage user. I am troubled by this ine...

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jafi by Good Citizen / Bon Citoyen
  • 429 Views
  • 9 replies
  • 0 Bravos

My phone isn’t working

Account says active but won’t use any data so when out of wifi nothing will go through. 

Amyshen by Great Neighbour / Super Voisin
  • 309 Views
  • 4 replies
  • 0 Bravos

Resolved! Long distance calls disabled.

Hello,As shown in the below information, I still have 257 mins left for my long-distance call. When I tried to call a long distance, I am getting rejected. Would you please fix this issue for me. Below is information copied from my account:"500 mins5...

nmumin by Good Citizen / Bon Citoyen
  • 875 Views
  • 12 replies
  • 0 Bravos
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