Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@CS_AgentI ordered sim card on April 29, 2023. But haven't received it yet.Order number: 342041Also, could I know the whole process?Is it order sim card, activate, then choose a plan?Thank you
No phone issues yesterday but today data is not working. I even tried switching plan to 4G to speed it along... Nothing. Did chatbot, reset network etc... Could not submit a ticket either. Help please!!!
My daughters each have an account that I, the dad, pay for. I'm using one of my daughters accounts now after finally getting logged into it. The issue being that i don't have either of their phones so I can't receive texts for the 2 factor verificati...
I receive codes from other websites and apps. For some reason, Instagram doesn't send me any verification codes.I've rechecked my phone number, waited a few minutes to receive the code, and even tried it multiple times. It's the same issue where I do...
Started using Public Mobile yesterday and I seem to receive SMS from family and friends in the same country with their country code.WhenI try to reply, they cannot see my message, and the only solution at this point is to start a new thread from my s...
Phone says" Sorry your number can't be completed as dialed please check number and dial again" And when someone tries to call me it says I have a USA number? I have been with Public Mobile for 10 years and have the same number. And my account is paid...
I have great respect for web developers, but interacting electronically with Public Mobile is one of the worst online experiences.I absolutely hate having to interact with a chatbot just to top up my account. Why is there no simple button for this an...
Anybody else agree that PUBLIC should be offering a free month in compensation for the last three days of hell customers like me were forced to endure? I innocently tried to login on Thursday to activate my SIM - it is now Saturday and I FINALLY was ...
I have noticed that since overnight, there have been many fixes made!! I can see all the price plans, how's, I could see my whole account early this morning, other parts are just coming up black with an error message. Now I was able to get through to...
Did PM announce the launching of the PM app in the community? If yes, I certainly missed it. I could install it to find its pros & cons, but can someone, who has used it, shed some light on its benefits for the existing users? The Android app: https:...
Hey, I requested a change of subscription plan to 39/month (20gb) and I cant to see anywhere if It got accepted. It showd it will be changed on my next month. But of I want to check it it keeps loading And now I got a message :Public Mobile here, Due...
I’m wondering if i’m missing notifications from public mobile as i wasn’t notified about the new log in system. From a redflagdeals message it sort of sounded that people were notified. Maybe i’m wrong.
I was living in Quebec then i move to Calgary,y question why still getting charge by Quebec tax???
Are certified pre-owned phones no longer being offered? I can't find a link to them anywhere anymore.
Hello! So excited for the new announcement but I can’t help and think about how it would work for an Apple Watch with LTE. Other providers often charge extra for an additional line. Do we have any info on how it would work with public mobile?
Since yesterday, I've had no new Notifications. Is that a common issue amongst us all or ..?
@CS_AgentI am having trouble with my new transfer from PC Mobile. I am not receiving phone calls and text messages. Your help would be much appreciated.
My son lost his phone, and we are trying to deactivate his account but EverSafe ID sends the 6 digit code to his phone, which as stated is lost. It is a continuous loop and we cannot deactivate h
So my due date is the 20 of each month how can I change it to the 1st of each month.and not lose service for the 10 or 11 days do I have any options or do I have to go without service any help will be appreciated
i cant get my varification code to login because my screen is broken is there anyway to login without it
Why do I see an outgoing call made yesterday in my Usage Data that is not mine? I checked my iPhone call history and confirmed the call isn't there. I never made that call. Thoughts?
Is the 90 day plan offering 50GB data allotted each month? Or is it a total of 50GB for the entire 90 days?
Just wondering if anything has changed with pm coverage in alaska? I thought i had a dual sim on a54 and find i have no sim card manager on my phone so that tanks that. I’m not sure whether to just try buying a us plan and see if it works.
Saw this plan yesterday in subscription, but don't see it today, could you confirm if it's gone? Thanks!
With the big changes recently at Public Mobile have they decided not to sell CPO phones anymore ?
Hello, I was trying to change my subscription to a new plan on my renewal date but instead, it switched to the new plan today, my old subscription was renewed yesterday so I have now been charged with 2 subscriptions. I am looking for some assistance...
I am on the old public rewards system. I want to switch to the new promo plan $39 for 20gb.If I switch to the new plan does it switch me to public points or can I stay as public rewards?
I am an old user. I want to use eSIM card. Could anyone tell me when and how?
Hey all,I purchased a certified refurbished iPhone from Public's online shop a couple of weeks ago. For some reason my credit card wasn't processing and so I used PayPal to purchase the phone. Soon after purchase confirmation I decided to cancel the ...
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