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Forum Posts

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 64 replies
  • 6 Bravos

Resolved! Some verification codes not being received

Can receive short codes from the Government of Canada but not from Rogers.On my UMIDIGI A9 have done all of the usual steps: re-seat sim card, clear Google Message cache, force 3G network, verify Message chat is off. Have also tried using the sim car...

Eric49 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

For Telus customers....I think Telus should....

1. For Telus rewards to be able to buy a Public Mobile Voucher.  2. For each paid Telus HOME  product on a 2 year deal, offer 5 rewards for the two years for Internet, Home Phone,  or TV.  Total 15 rewards.  That would shame the Shaw offer for the fr...

Resolved! Requesting a phone bill

Hi! Would like to request a phone bill, but unsure how to do this. Cheers 

Marc9 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! US plan

I upgraded my plan to the US unlimited text & minutes and 15gb of data. I am now in the US and have nothing - no data, no texts, no phone. Please help - paid $70 fo nothing so far!

ZenMan by Great Neighbour / Super Voisin
  • 10 replies
  • 1 Bravos

Resolved! Plan expired after payment made

I made my payment on the due date but my plan status is displaying "expired". My next payment due amount is still showing the same amount. Do I have to sign up for the same plan again?

P2898428 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! cant make calls!

I have no service and unable to log onto my account!

Toblerone by Good Citizen / Bon Citoyen
  • 47 replies
  • 0 Bravos

Resolved! Not getting automated text messages

Hello, Weird issue came up after switching to Public mobile about 1 week ago. I cannot receive any text message for an automated 2FA authentication system like the ones used for banking or logging into many apps. I can make and receive calls just fin...

Cyllaine by Great Neighbour / Super Voisin
  • 12 replies
  • 0 Bravos

Resolved! 2UV1 cannot make calls

I have tried to make a local BC call and it is not working I am getting an engaged dial tone. I also tried a toll free number and I am receiving a error stating: "2UV1 all circuits are busy, please call later". Why cannot I make these calls?

Aoife92 by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos

Resolved! Using Add-on Data

My wife's 250mb was fully consumed and she is now drawing down on the 1gb reserve for the next 7days. Will she get any "alert/warning" message if the reserve gets too low? At what point would such an alert kick-in?thanks Community for your responses....

Koombassi by Model Citizen / Citoyen Modèle
  • 14 replies
  • 0 Bravos

Resolved! Fishing text

Hi I kept getting some fishing text messages and I am so angry that I couldn’t block the numbers, does PM can do anything to stop it? Thanks 

Lehaha by Model Citizen / Citoyen Modèle
  • 20 replies
  • 0 Bravos

New customer with used phone from public mobile

HeyI ordered a galaxy s10 online through public. Mobile. It arrived today and I put in the SIM, went online and activated it with a new phone number. I can make calls (shows private number) , can't receive calls and no data. I've added apn settings. ...

Chris38 by Good Citizen / Bon Citoyen
  • 26 replies
  • 0 Bravos

Resolved! 4 number account pin

I do not have a record of my 4 number account pin and am unable to access anyway to pay my monthly account

williamsimon by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Data included in my plan

Hello, I have one of the "old" 90 days plans, $120 for 3 months and I have 6 GB of data included for the 3 months. I noticed that the new "equivalent" plan ($40 for 1 month) includes 4.5 GB of data (+ 500 MB for autopay) a month. That would be 15 GB ...

Abelito by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! Changing address information.

Hi,I’m trying to update my address information. I am trying to put in my alternate phone number and it is saying that it is an invalid phone number but the number is not invalid. How do I get pass this?

Barbiedoll22 by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! phone number transferring from Koodo Prepaid

Hello there, I have submit the ticket last week (Ref#214127-909) but haven't heard any feedback.Could you please provide some update at least? Not sure if this would work or not. Thank you.

huandianhua by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Phone number

I want to change the number I have now to my old number that was transferred over. 

Shaun8 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! Vivo X70 Pro Plus

Does anyone have any experience with this phone on Public Mobile?

gstone99 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

no inbound

Actifed new SIM 4 hours ago. Cannot receive calls and I have no data. phone show public mobile and i can make calls. very frustrated.

pthorne by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! What kind of nonsense is this???

I am on $15 plan. I have a $75 balance. Did I get up tooo early and check?? I can read what it says (disregard if you have enough funds)...but worst I have ever seen is Plan Expired. I am in BC and is 7:30am. And I thought payments are done midnight ...

barrascuk by Model Citizen / Citoyen Modèle
  • 34 replies
  • 1 Bravos