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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1254 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29929 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41738 Views
  • 185 replies
  • 29 Bravos

Problem with transferring my Number from old carrier

HiI subscribed yesterday, installed Esim, about the transfer my number. I dont know what step i missed by basically1) I haven't gotten any authentication text from my old carrierthus2) i dont know if my number is transferred to public mobile or not**...

Deschan by Great Neighbour / Super Voisin
  • 928 Views
  • 9 replies
  • 0 Bravos

Esims don’t work / customer service is non existent

How come I can’t even send customer service a message without getting a 404 not found everytime/ the chat bot can’t do anything about esims not working or SIM card invalid , can’t submit tickets or message anyone. What the point of even having a cust...

Smokey710 by Great Neighbour / Super Voisin
  • 944 Views
  • 9 replies
  • 1 Bravos

Resolved! Can't resume activation

Received my sim card after 10 days. I've been trying to activate it and instead I'm being kicked out of my account everytime I'm trying to proceed making me unable to proceed. Can't contact support since it does the exact same thing, can't call 611 s...

Helpmepleas by Great Neighbour / Super Voisin
  • 894 Views
  • 7 replies
  • 0 Bravos

U.S. Roaming

I have tried all suggestions to text with my US roaming add on but to no avail. I can talk but I don’t have internet or text. Can someone help. Thanks

Kdhd by Good Citizen / Bon Citoyen
  • 426 Views
  • 3 replies
  • 0 Bravos

Messaging. New Public account and new iphone

New Public account subscription and new iPhone. Not receiving all texts, only some. Have tried turning off iMessage. Can’t even  confirm identity as requested by Public because not re diving text containing verification code. 

Tjsg by Great Neighbour / Super Voisin
  • 485 Views
  • 3 replies
  • 0 Bravos

iPhone

I'm trying to activate a second phone. I recently purchased aniPhone 2020SE but have been having trouble with transmission.I can hear my caller but my transmission breaks up. It seems that WI-Fi is is interfering with the cellular signal , which I am...

GordonMount by Great Neighbour / Super Voisin
  • 468 Views
  • 5 replies
  • 0 Bravos

Resolved! Data usage being used while not using phone

Hello, so my cellular data and roaming data are both turned off, yet my account shows that data is being used at night while I’m sleeping…why is this happening?

Isabelle777 by Great Neighbour / Super Voisin
  • 705 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: payment

I have done what was asked but it said that the card could not be activated at this time and try again. I tried 4more times with the same result.

JoJo16 by Great Neighbour / Super Voisin
  • 229 Views
  • 1 replies
  • 0 Bravos

Resolved! New credit card information

How do I give a new credit card number so that I can continue to make my monthly payments?@

JoJo16 by Great Neighbour / Super Voisin
  • 448 Views
  • 2 replies
  • 0 Bravos

Phone keeps hanging up

Lately, when I would call someone it would always hang up when I never hung up the call. This has never happened before so I don’t understand why it’s happening a lot of sudden. My phone isn’t on Do Not Disturb. 

rutthie_1 by Good Citizen / Bon Citoyen
  • 425 Views
  • 3 replies
  • 1 Bravos

Resolved! My Account, Payment

How are you supposed to change credit cards for payment if the auto fill form keeps reversing and jumbling up the numbers??? What a ridiculous situation.  Wasted 45 minutes trying every which way.  Makes it seem smarter to buy from a more competent c...

Resolved! Caught up in Activation

After a long 5 days I finally received my SIM card.   Went ahead with the activation and ported my number from Freedom.   ANswered all the prompts and deleted my freedom esim.   I have service (ish).   I can make a phone call, can not receive a phone...

BoatGuy69 by Good Citizen / Bon Citoyen
  • 345 Views
  • 1 replies
  • 0 Bravos

Number transfer

I need a number transfer sent to my old cellular provider. 

Sabreshark1 by Great Neighbour / Super Voisin
  • 235 Views
  • 1 replies
  • 0 Bravos

Resolved! Unable to submit a ticket

I have been trying for a few hours and I'm unable to submit a support ticket.  It seems that there is a weird porting issue for my phone number.   Any MFA app I have that tries to text or call me doesn't get thru.  Odd thing is any existing person I ...

SteveW by Great Neighbour / Super Voisin
  • 468 Views
  • 3 replies
  • 0 Bravos

Number transfer

I need to transfer my number to Public mobile from Lucky mobile and I don't have my old Sim card 

BrycenEnns by Great Neighbour / Super Voisin
  • 427 Views
  • 3 replies
  • 0 Bravos

Resolved! Failed port in (can't submit a ticket)

Hello all, I recently tried to port to Public, but I think that I entered one piece of info wrong in the process, and now the port is only half complete. I went through tthe chatbot and got the option to create a ticket, but no matter what I try to d...

TonyTone by Great Neighbour / Super Voisin
  • 823 Views
  • 6 replies
  • 0 Bravos

Resolved! Manage subscription

How do I change my subscription when the offer I see on the website does not show after I log in?There is a plan I am interested in, I click on it, and then I need to log in. After that, the plan does not show among the others.

lfdannal by Great Neighbour / Super Voisin
  • 591 Views
  • 4 replies
  • 0 Bravos

Resolved! subscription plans

1-----Can anyone tell me if i change plans will all my rewards follow?  2----- can i go back to my original plan after i return from holidays in 4 month? Thanks

Madashell66 by Good Citizen / Bon Citoyen
  • 625 Views
  • 5 replies
  • 1 Bravos

Resolved! new purchased e sim sos only

I purchased a esim but can not access account sos network and ever safe ask for pin sent on number stuck thereI brought a new physical SIM card today but can not activate it as account ask for pin to access it..did I set myself for a trap to lose mon...

sukhmanjot by Great Neighbour / Super Voisin
  • 1425 Views
  • 2 replies
  • 0 Bravos

Trying to subscribe to the Canada-US plan in Ontario

I was trying to start a Canada-US plan for my wife with Public. When trying to pay for E-Sim, I got message that the Postal Code that my credit card is associated with does not match the province that I selected. Does that mean that the Canada-US pla...

jacek70 by Great Neighbour / Super Voisin
  • 308 Views
  • 1 replies
  • 0 Bravos

Transferring a number to Public

Authorized number transfer to Public from Freedom.... received message from Public that my account number not correct...how do I fix this?

Robo by Great Neighbour / Super Voisin
  • 583 Views
  • 5 replies
  • 1 Bravos

Resolved! Switching phone , esim

I will swtich my phone and need to know if i will need to again buy the esim. I did not know i will need to pay again or not. If i have to pay again please cancel my current  esim

Nazifa2 by Good Citizen / Bon Citoyen
  • 2079 Views
  • 10 replies
  • 0 Bravos
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