Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,Wondering if anyone can help with. Why is that my rewards does not reflect on my account? Rewards are given to us users to help us lower our monthly payment. Is anyone have the same issue? if so, how did you resolve it? I tried contacting costu...
How to transfer a number
I was charged with $24 this morning which I was not authorized for this
My spouse tried to set up account but sim card was bad and he has no service. However they continue to take payments and he can’t get into the account
Can't add my 40.00 voucher visiting the East Coast no phone not cool 2 days now I need my service been with you for years
I added $45 to my account because I thought my data might run over this month. However it didn’t. I thought that I was just adding money into my account in case I ran over. I thought $45 would just be taken off my next bill but it wasn’t. It’s just ...
My payment won't go through even tho I have the money.
Transferring number from Bell.Got the text and replied YES, Rebooted phone with new SIMGot a message from PM"Hey, its public mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number. Someone from o...
On July 11 my Visa card was charged my usual monthly fee. On July 12 I received a non payment notice and my service was put on hold. All attempts to communicate have failed. Is there an email address I can use? My only other solution is to port my n...
I was charged 38.42 for 50gigs plan the money was taken off my debit card I did not receive eSIM and it keeps asking me to pay again when I have already paid
I have been with PM for over a decade now. My plan saves me half of the plan price thanks to loyalty and automatic payment from the old rewards program. Now that the new rewards program is in effect, my monthly bill has just doubled. One not-so-happy...
Hi I try to log in my account for paid my month but they ask to change the password and once its change he said dont work now they block my account and cant login again . Need to speak agent look like impossible !!
Ported out of Koodo but now SOS been though all self help I think I need someone to refresh my account?
Hi, Tonight, I just switched from Lucky Mobile to Public Mobile using the 10 Gb plan at 23$.I was trying to refer the same plan to my daughter who is also with Lucky Mobile, but when she goes on the Public Mobile WEB site (Quebec province), the plan ...
We have been a customer of Public Mobile since 2022 and noticed we have just started accumulating rewards points in May 2024. Any reason we would have not accumulated any points from when we signed up back in 2022 and why the points just started accu...
I have an iPhone 13 and it has been showing "SOS" where the signal strength bars would normally show. I have no service, no data, no incoming/outgoing calls, no text. I restarted the phone multiple times, reset the network settings. Chatted with t...
i need help. i try to submit a ticket but there is a field that asks for a sim card number. if you don’t have a sim card (which i don’t) you are supposed to enter N/A. but that box won’t accept letters. help?? how can i talk to someone??
While on a trip through Washington, Oregon and California I experienced a seemless transition of services from B.C. to Washington and Oregon. The data speeds were often not even close to advertised (but then when are they ever right; outside of some...
Who do I talk to about the error amount charged to my credit card?
During account setup, I entered the wrong phone number for authentication, now every time I try to access my account when setting up my SIM card for full access I am unable to get the 6 digit code sent to the phone number.Can anyone please help with ...
Can I join my husband to my account? What’s the procedure so I can also transfer him to public mobile?
got this message is this a real deal? And does it mean I will have the same plan in the US? Public Mobile here. We've got a great deal for you.Get a Canada-US subscription plan with 100GB of data at 5G speeds of up to 250mbps for only $50/month
So frustrated!!! My plan expires in a few days. I have ALWAYS paid using vouchers....NOT DEBIT CARD or CREDIT CARD. I'm picking a new plan but it won't let me unless I choose a card as method of payment. How do I continue....I pay by voucher only.
My mom account say she have invalid sim card and she try to launch a ticket and she is not able to. Please advise next action
The new promotional plan seems to show that you can use your data and minutes in USA. Is this correct?
@CS_AgentI was trying to create a ticket, but it didnt take the description piece. I would like please to remove my billing information from the profile and cancel my service completely and have a confirmation of the same once done. Thanks! Bilal
I keep getting the message that it's an invalid iMEI number when I'm trying to transfer my old phone number
I have a very poor signal in Vaughan Thornhill, ON. Sometimes no signal at all
Hi there, yesterday I purchased US roaming talk and text, but when I go to my account it says I have 0 minutes left and -1 messages left (I haven't used any). Why is this not showing up? I'm in the US right now and unable to use my phone for calls or...
How can we change our number?
