Transfer phone number from Freedom mobile

[YumJung]

the number transfer request has been sent this afternoon. and Feedom sent me the transfer authorization, but I missed the message and did not confirm within 90min. Now Freedom moblle needs Public Mobile resend the transfer request. I tried from my account provile, number transfer, but has problem and could not be done. Can you please help?

Thanks

[YumJung]

Thank you!

[computergeek541 · Accepted solution]

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@YumJung wrote:

the number transfer request has been sent this afternoon. and Feedom sent me the transfer authorization, but I missed the message and did not confirm within 90min. Now Freedom moblle needs Public Mobile resend the transfer request. I tried from my account provile, number transfer, but has problem and could not be done. Can you please help?

A Public Mobile customer support agent should be contacted. Please use the chatbot to open a ticket. 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you see an error message when trying to submit the ticket, send a private message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@YumJung 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

**but it is closed now, call them in the morning