[Ongoing] transfer from fido failed, not able to receive calls

[Alex1994]

Help! I need some help I've been trying to solve this on my own.

I requested a transfer and got several calls from public mobile, but didn't know i got them because I was on the sim of public mobile.

I can still be reached at xxx.xxx.xxxx to help complete the transfer..... Thanks!

[Alex1994]

Just wanted to add a clarifying detail for anyone who has this issue in future; you call the number but do not enter your transfer number, say something/anything else. Rather than directing you to koodo support, it'll connect you to speak directly to an agent.

[Alex1994]

I got a message that "an active transfer does not exist for this number". It told me to go through koodo assist, and when I try that koodo assist asks me for my koodo account which i don't have.

[softech · Accepted solution]

@Alex1994 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed