Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Yesterday had upgraded my plan to include Mexico and requested it to start at the end of my billing cycle I'm November 17th is it possible for me to change that to start immediately without getting double billed? I was lead to believe yesterday when ...
I am trying to switch providers. Received the authorization text to transfer my number and replied yes immediately, over 12 hours ago. Nothing has happened. How long does this take? How do I get a status update? Is there someone I can talk to about t...
Hi @CS_Agent,I live in Brampton west area and Public Mobile network has very poor mobile reception / signal strength in my area. Frequently pone calls are dropped or the other person can listen to my voice. Sometimes I can not ear him as voice is muf...
Hi, currently having this problem. How long did it take the number to connect after doing the process? I did those steps and am still verifying but can't tell if it's going to work this time or not. Sorry for reviving this but I'm hoping you remember...
Can't make outgoing calls or texts on my iPhone 17 but I can get incoming voice and text calls.Rogers says my number was ported to Public Mobile successfully. I am using up data. So I have the e-sim but it doesn't seem to connect to my phone number.T...
Hello,over a year ago I had an issue with my credit card and cancelled it which messed up my public mobile subscription. I was told I would have to pay by vouchers for a year before My Account access would be reactivated and I could set up automatic...
I wanted to change carrier tonight. I went to the new carrier's store, signed for a plan, and then we got stuck trying to port the number from PM.I get the client's side process. I've ported my number before. However, the carrier's representative cou...
Hi guys. This is not a request for support, I am posting to document a technical situation I just ran into when moving my service to Public. I caused a technical catch 22 situation that took a bit to figure out. This information should be added to y...
How can I port over my number from public mobile to bell? xxxxxxxxxxxxxxxx This is my account number xxxxxxx xxxxxxxxxx xxx xxxx is the number I want to port over to bell.
Major problems here. The app is not sending my OTP code to my phone so I am unable to log in. I can request an email from the a website but need to access via app
Hi how are you i’m currently out of the country and I recently transferred phones and my public Esim didn’t move with me. So I was wondering if you guys can send me a new Esim and tell me about my account and when my phone number expires because I’m...
Received the following recorded message when calling an operational local phone number: 8b1 or hb1 Your call cannot be completed as dialed. Please check the number and try again?The number called is operational?
I changed the number for my sim card in My Account but when i Checked the number from "About" on phone it indicates it has not change from the previous one. I waited a couple of hours removed the sim from phone reinstalled and phone still indicates o...
Hello,My public mobile plan renews on the 11th of the month and I'm leaving Canada for a while on Dec 20. I'm curious to know if I can wait until January 11 to switch to another provider (cheap plan that allows me to receive banking texts in Europe)....
I am telling you all now, do not use this phone provider. Yes the low cost is great but if something serious happens, like you account gets hacked and they steal your number, there is no one and I mean no one at this stupid company that is going to ...
Last month Public sent me a text about a limited time offer for a 4G 1GB subscription plan for $18, which I accepted and got a confirmation text of the new plan. However, when I check the MANAGE SUBSCRIPTION section of my account it states the "Upco...
Glad to see Public Mobile made the smart decision to re-instate this, I was in the middle of researching which company to switch to.....Now the problem is that the online website account does NOT show which/any Add-Ons active on the account. This is ...
Will be going to Mexico for a time this winter. How can I make phone calls (local Mexico or back to Alberta) starting at the Cancun airport and also along the Mayan coast? I have the Can/US/Mx 50 gig plan.
today i tryed to change my plan to a 5g plan. it gharged my credit card but i don't think it was completed edited by computergeek541: changed category label as discussion isn't related to Community
I see it's been a while since you've posted, but I just want to ask if anyone else noticed issues with auto-pay this month too? I had a strange delay and wasn't sure if it's still an ongoing thing or just a one-off. Might be helpful to compare notes ...
