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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How would one disassociate ones plan account with community account

Is it possible to disassociate ones plan account with the attached community account - I have tried changing the ever safe email in my community account but it also updates the email on my plan account. The reason I thought that I would try this is b...

Resolved! No service

I am a new subscriber with new SIM card in the phone. Phone still indicates no service.

Double Charged

I was double charged for my phone bill and the website and app will not let me submit a ticket. It either says "we encountered an error in your request" or "error". I tried to send a private message to "@CS_Agent" but it says user does not exist. I'...

Payment processing problem

I’m trying to renew my subscription, but for some reason my payment is not being processed. All the funds are in my account ready to go.

Resolved! Missing sim cards

I've ordered 3 sim cards to start 3 accounts for my family. It's been 3 weeks and I've received nothing!!!!!! Do I need to call my credit card provider and dispute the charges since you don't seem to want to provide the goods and services?????

Resolved! New subscription and Prorating

Hi, I'm 1 day into my new subscription which auto-renewed. I want to move to a US Canada plan. Will I be billed twice for 2 separate subscriptions and the monthly rates are not prorated? Thanks,Ryan

Resolved! Rewards weren't fully applied to our invoices

My husband and I changed our plans and we went from a monthly plan to a 3 month plan. On our first invoice on the 3 month plan not all of our rewards were applied, only $12 was applied but looking at my rewards it should have been $36. How do I get t...

Resolved! How do I cancel

Please can someone tell me how to cancel this. I can’t find a company person to talk to about this.

Resolved! Esim switch to another phone

?? Never got the QR code in an email??

Add-Ons

I paid for add ons on Nov. 1 and am still do not have any add on services working. Why?

Resolved! Parent Can't Log Into Their Account

My Mother changed her phone number back in the middle of October, and when she went to the US a notification popped up to ask her if she would like to buy the add-on for US data for 15$. She has a Canada-US plan however that should've covered it. She...

Re service

I haven't been able to recieve text messages or calls, but I can call out

Resolved! They are saying my esim is incompatible

I use iphone 14 pro and when i am trying to transfer to esim they are saying my phone in incompatible. What should i do

How to change login name (email address)

My login name is an old email account which I don't use much, how can I change the login to my new email address? Thanks.

Resolved! Customer Support

I signed up on Oct 21st and opted to purchase a sim card. I was charged for the sim card as well as 3 months of prepaid service. I was told I would have the sim card by Oct 31st. As of yesterday I had not received it and purchased one myself. I have ...

Didn't get my points

I subscribed to the 50GB 5G plan under the 3 month option and never received my points. I've now switched plans to a lower one because I didn't need the data anymore and I've received the points from that one, but have never received the ones for the...

Resolved! coverage

not bad all the way from Saskatchewan down I-29...49/40 to Mississippi then in town in Starkville Ms weak spotty coverage???? This is a university City of considerable size but crappy weak coverage. Does not make sense?? Why here???

public mobile points

If I use my points to buy extra data, does it expire at the end of the month like my monthly allotment of 250mg or does it stay on my cell phone until i use it?

Resolved! Public Mobile has lost my billing (credit card) info

I just logged in to pay and add minutes to my plan. I was prompted to provide my credit card info which was already registered in the system and my last auto billing, to my credit card, went through on October 25/23!? Then when I clicked this prompt,...

Voicemail Indicates 1 Message on New iPhone 15 Pro

I recently bought an iPhone 15 Pro (previously had a iPhone X) and noticed the Voicemail icon indicating I had 1 message. When I check my voicemail, the response says there are no new messages. Interestingly (or maybe not), our second iPhone 15 Pro ...

Super slow data

Hi Today my data is super slow and I can’t even open google. Then, there is one minute, I would have my normal data speed. I will get 28 messages. Then I got none the most of the day. I am wondering what it is going on with my data?

Resolved! US roaming is not working

Hello, I paid for talk, text, data. I'm in South Carolina and text and talk seems to be working, but data doesn't. Some apps seems to work like Telegram but my GPS or Google maps, or Google, or Instagram or social media don't work. It didn't happen b...

Resolved! Subscription ended

It says ended Nov 2 even though I just paid. Please help @CS_Agent

Resolved! Number transfer failed

Hi,My number failed to transfer and I am unable to fill the form on the community to get this issue fixed. Can you please help @CS_Agent.

Resolved! I am having trouble setting up my new account

I am having trouble setting up a new account. I believe it has accepted my payment, but I have not been asked about porting my old number over from my previous carrier. An now when I login, the system thinks I am in the middle of signing up. It re...

Port

How can import my number

SUBSCRIPTION ACTIVATION FAILED

need help with completing subscription setup failed on the last step got error code M.8701 on retry

Resolved! New subscription expired in 20 minutes?

Hello, just signed up with Public this evening. I paid the subscription fee, changed over my existing phone number. Now when I log into my account it says my services are on hold and I need to re subscribe and pay again? I already paid 20 minutes ago...

Activation issue

I tried using the esim but my phone isn’t working. SOS is showing where Public Mobile should be. My phone number is 1-###-###-####.

Eversafe is a LOSING System!! It's BROKE, when will Telus learn this?!?

Two words: UNBELIEVABLY FRUSTRATING.I already have an account. And a phone. Under my first and last name.I bought a second phone and have a SIM. Looks like PM won't let me add the second SIM/phone, so I have to create a new account. So I did. Looks l...

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