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Forum Posts

Resolved! I need my account number

I need my account number how can I get it I dont remember what email I choose

szp2022 by Great Neighbour / Super Voisin
  • 127 Views
  • 3 replies
  • 0 Bravos

Resolved! getting cell phone up and running

i have a SIM card from Public #89122 xxxxxxxxxxx and have tried to register for a plan ($15) using my Visa card, but it failed; don't know why; what can i do now?

mlhubbs by Good Citizen / Bon Citoyen
  • 300 Views
  • 20 replies
  • 0 Bravos

Resolved! Service agent!!!

How in hell can you get a service agent? I've logged in and it will not verify my credentials to allow me to enter a "ticket"" saying there's a username error, but it accepted that same username when I looged in! My wife lost her phone and I'm trying...

gerryflynn by Great Neighbour / Super Voisin
  • 123 Views
  • 5 replies
  • 0 Bravos

Resolved! Could not login

I reset my password and tried to use the newly reset password to log in. But your website says incorrect email address or password every time. I tried to use Google Chrome, Micro soft Edge and cleared cache. None of the tactics work. Please advise me...

qiaorees by Great Neighbour / Super Voisin
  • 132 Views
  • 5 replies
  • 0 Bravos

Resolved! Top up to the wrong number using 611

I bought a Public Mobile sim card and had the phone number changed a month ago.When I top up my phone using the 611, it actually topped up the phone number that is not in use.Could I have some help to get the 10$ on the wong number on my actual numbe...

sevepozzo by Good Citizen / Bon Citoyen
  • 197 Views
  • 5 replies
  • 0 Bravos

Resolved! Password reset

Updated bank info need to update on my acct andi reset my password and still won't let me log in but can log on one with username just not email acct

Meljam by Great Neighbour / Super Voisin
  • 126 Views
  • 6 replies
  • 0 Bravos

Resolved! Reward Upon Upgrade Not Showing

I just went ahead and upgraded my plan effective now instead of renewal date (Aug 7th) and I noticed my rewards which usually decrease my monthly by $4 were not applied. Should I report this as an issue or will it apply later ?

Awres by Good Citizen / Bon Citoyen
  • 216 Views
  • 9 replies
  • 0 Bravos

use phone

When i go to make a phone call my phone is saying not registered on network. My account is account!

jdeveau by Great Neighbour / Super Voisin
  • 87 Views
  • 4 replies
  • 1 Bravos

data

why is my data not working.

gmessom by Great Neighbour / Super Voisin
  • 87 Views
  • 4 replies
  • 1 Bravos

Resolved! Change credit card

Hi when you “update” credit card info in self serve account with a different credit card,does it delete old credit card that was on file permanently?

Gunner123 by Deputy Mayor / Adjoint au Maire
  • 309 Views
  • 8 replies
  • 0 Bravos

Resolved! Will my rewards disappear ?

Hi,I would like to change my current $15 plan to a $25 one and I wonder if my accumulated rewards ($4) will disappear if I do ? Thanks

Awres by Good Citizen / Bon Citoyen
  • 163 Views
  • 5 replies
  • 0 Bravos

Voicemail- No Visual Notifications

Does anyone know what I need to do to get some kind of visual notification/ flag when I have a Voice Mail Message? Currently, in order to know if I have a voice message, I need to actually check my voicemail if there are any new messages. This is qui...

Marinela by Good Citizen / Bon Citoyen
  • 237 Views
  • 10 replies
  • 0 Bravos

Phone not working

My phone keeps saying I’m out of minutes but I have unlimited calls please fix no phone is really annoying

micmoor1953 by Great Neighbour / Super Voisin
  • 79 Views
  • 3 replies
  • 0 Bravos

Resolved! Lost out on bonus?

We were unaware that the credit card associated with our daughter's account had expired, and didn't notice until a few days ago that her mobile service had been suspended since about July 17th (clearly, she doesn't use it much). QUESTION 1: Would it ...

DaveR514 by Great Neighbour / Super Voisin
  • 184 Views
  • 5 replies
  • 0 Bravos

Charged for upgraded plan, but still on old plan

About 2 weeks ago, I decided I want to upgrade my plan for the upcoming month, that would start on August 3rd. Well on the 2nd I got charged the correct amount for the new plan, but my dashboard is showing that I'm still on the $15 plan despite being...

daria1 by Great Neighbour / Super Voisin
  • 70 Views
  • 2 replies
  • 0 Bravos

Resolved! suspension

They have suspended my acct....have been on direct debit for 5 years...payment due today...lots of $$$$ in account. Why cut off...how the hell do you talk to a human with this company???????

rjm by Great Neighbour / Super Voisin
  • 142 Views
  • 8 replies
  • 0 Bravos

text messages

Just recently both our andriod phones started receving some messages that don't download. We get a message saying tap to download. When we tap to download it starting cycling but nothing happens. It's happening on both phones so I presume Public mobi...

Resolved! Transfering my plan

Hello,I have recently lost my phone and I already bought a new one. I have a spare SIM card from when I ordored my last one. I just want to cancel the first one (the one that I lost) and activate the new one on my new phone in order to stay on my pla...

PhilK by Great Neighbour / Super Voisin
  • 101 Views
  • 2 replies
  • 0 Bravos

Resolved! Promotional codes

My sister is joining Public mobile. What is the best promotional code out there right now?

Sydthekid by Great Neighbour / Super Voisin
  • 114 Views
  • 3 replies
  • 1 Bravos

Resolved! Resetting my PIN

My husband passed away recenty and I don't know the password that went with the email address associated with my account. My voice and text messages are asking me for a PIN and I don't know how to get one. I can't access my online information as it i...

MarieGallant by Great Neighbour / Super Voisin
  • 109 Views
  • 3 replies
  • 0 Bravos

Resolved! BONUS INT'L MINUTES

Over the last years, I have received a lot of bonus INT'L minutes. However, I don't use them. Can I somehow transfer them to my dad who uses them?

reveh2109 by Good Citizen / Bon Citoyen
  • 85 Views
  • 2 replies
  • 0 Bravos

Data usage

I switched mid cycle to 4G upgraded my data amount etc …. I just got a notification I have used 75% and only have 1.75G left out of 14G Never in my life have I used even half that much in a billing cycle. Something is very wrong ! help please.

Red051683 by Good Citizen / Bon Citoyen
  • 252 Views
  • 22 replies
  • 0 Bravos

Add plan

My child has a public mobile SIM card. We would purchase a plan every month at Walmart. Walmart no longer sells. How can we add funds for his monthly use?

Robertsmom by Great Neighbour / Super Voisin
  • 80 Views
  • 4 replies
  • 0 Bravos

pictures won't download in text

i have changed all the apn settings to the ones i found in this community and i still can't get my pictures to download in text. i have a blackview a80 plus phone. what else could i do?

chantau by Great Neighbour / Super Voisin
  • 281 Views
  • 11 replies
  • 2 Bravos

Data won't work and my new month plan just started

So I'm not sure exactly what happened but my new month plan just started on the 1st of August so far I have only used 0.48 GB of my 3 GB data plan and now it won't let me access it can somebody please help me troubleshoot this or have a public mobile...

Wodahs by Good Citizen / Bon Citoyen
  • 142 Views
  • 6 replies
  • 0 Bravos

Resolved! To create a myaccount

I have to make a payment to keep my account active.Unable to create my account. I am frustrated and going in circles.How do I create my account to pay my bills

Khisti by Great Neighbour / Super Voisin
  • 107 Views
  • 3 replies
  • 0 Bravos