Need to reverse charges

[Bchong]

I ported my number out of Public before my monthly bill date but I was still charged. Who can help correct this? Thanks!

[Chalupa_Batman]

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

[Hollister]

@Bchong 

That is odd. Once you port your number out your account is closed automatically. Contact an agent using the chatbot.

[HALIMACS]

@Bchong 

if the port was not completely successful at the new provider, then the Public Mobile account was still active.

you can try your luck by contacting the customer support agents as follows:

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.