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Dispute Charges

Joelgoodwin
Great Neighbour / Super Voisin

I’d like to dispute these charges on my account.

3 REPLIES 3

hTideGnow
Mayor / Maire

hi @Joelgoodwin 

what kind of dispute? duplicated?

if you see an extra $5 , that is a Legacy network charge.  It is the charge because you are using a phone still using 3G network for voice calls (although it might be using 4G for data).   Change to a compatible phone and the $5 will be gone

But if the issues is that you see 2 transaction on My Account Payment history, that is in fact one charge, just PM likes to show in 2 lines

 

Joelgoodwin
Great Neighbour / Super Voisin

Can you please contact me, I need to speak with someone. 

Joelgoodwin
Great Neighbour / Super Voisin

Hello?