Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My credit card was compromised and I can't add a payment as you don't use PayPal.....I will only be getting my new credits between the 24 and 29. What am I to do, I need my cell phone active and don't want to lose my number.Help!
How can I contact a customer support agent. My subscription did not activate properly. Verification codes go to an old number and not to my new number.
Does anyone know which type of prepaid cards work when purchasing a new plan and activating a new SIM card? I've read from previous posts that you can't activate with a debit card, the payment voucher, and some types of prepaid cards. Before I head o...
Hello,My husband and I have Canada/ USA talk and text subscriptions. We can call each other but cannot text each other. Is there a setting that has to be activated for texting to work?Thanks!Jan
Does my 90 day payment plan turn to a 30 day payment plan on May 01, 2024? What will the increases to my bill per month be? Does anyone think Public Mobile has been clear about any of this?
I am going through the same issues. Been blocked out of my account for several months, never able to talk to someone, waiting 4 hours today to NOT have any decent answer, and the most terrible customer service ever. I will insist to get a refund and ...
I require you to request the number transfer again and 15 mon or so after that I am e to phone my old provider and have them approve the transfer as I no longer have access to my old phone
Basically, what the title says. I suddenly cannot send or receive text messages on my iPhone. I can make & receive phone calls, and my data is working, just not text messages. I am using an eSIM. So far I have tried:- Resetting network configuration ...
When I try to make an outbound call (to a land line)a message comes on saying “2UT1 all circuits are busy …”. Everything else seems to be fine. Help???? My sister tried to call me and she said she couldn’t get through either. edited by computergeek...
I noticed when someone calls me and my phone is off, it still rings on the caller side as it rings when the phone is on, and I don't know that someone called me, people think that I'm not answering their calls
hello, i have a phone number and paid $24 to you people and still never worked, never activated. i also cannot log in because it requires my phone number which i cannot revive text messages on!!!!!!
Hi - Need some help. My plan says, I have unlimited Canada wide minutes but when I tried calling a different Canadian province (I live in Ontario) I am getting message you are out of your long distance minutes. Any advice on this please.Thanks
Hello,I purchased a physical SIM for my iPhone 11 but it does not fit & register a SIM.I would like to just cancel the service & get my money back.I've already gone with another provider.
Hello,I've run into a little problem and I seriously need help.I purchased a new sim card exactly 1 week ago and it arrived in the mail on Monday of this week. I was following the instructions on porting my old phone number to Public on the app, howe...
Hello, I purchased a USA roaming call-text add-on about 2 hours ago, but am still unable to make calls to the USA from Canada. When I dial a number, I receive a voice message that I have used up all my minutes. Any suggestions for how I can call an A...
I was unable to access the Public US package, which the administrator graciously refunded to my account. I bought a prepaid T-mobile US sim card, worked great, of course with a number change. Can I get the same strong fast service i just experienced,...
It has been almost 2 weeks since I transferred my number. Something is wrong at your end or with previous provider. Please fix it ... I need this working to pass all sorts of MFA tests. Not cool.
