Incoming call not coming to my phone

[Ratry292]

Hi @ADMINCL 

I recently subscribed for a plan and used the esim option to set up 2 days ago. The phone number was working. Outgoing calls and incoming calls would work. But it's not working anymore. Now anyone who calls my number is going to some other guy using the same number. I can't even log in to my account because the verification text is going to some other phone. Please help. My outgoing calls work though.

[Ratry292]

Yes. I picked a new number from the available shown while signing up.

[BKNS27]

@Ratry292 

Did you pick a new number? I assume you didn’t port an old number over to PM because number are put on hold for 90 days before it is available for anyone who wants it.