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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

unable to make payment

I am unable to make payment online, it does not accept my ZIP, although it says US- CAD addresses I provide my US card with US zip but the postal code/ZIP field only allows postal code as it expects the space after 3 characters.

Resolved! Port a Bell landline number by replacing an existing Public Mobile number

Hi, how do I reach a customer support agent? I need a walk through on porting a Bell landline not to a temporary PM number, but to an existing PM number. Basically, replace my existing PM number with the Bell number.Thanks in adv.

Resolved! Unable to transfer phone number

I’ve tried transferring my phone number like the help articles have said, but it’s just not working. I’m not able to get phone calls, and most of the text messages because of this.

old rewards

so im reading that my old rewards will still reduce my $25 bill to $17 is this still in effect

Resolved! USA Roaming

Does USA roaming include data?

Resolved! Account/Subscription Cancellation

I opened an account with Public Mobile and have not received my SIM card yet. I have since realized my phone is not compatible so I would like to cancel my account/subscription. I am not sure how to do this?

reactivate plan phone #xxxxxxxxxxxxxxxxxxxxxx

Hello, I have already paid with a payment voucher the money is in my acct , I am needing my service back on please, my plan was the 40 dollar plan and also need my auto pay cancelled as i cannot get into the app it is not allowing me do make changes ...

Port out of Public Mobile

My eSIM has been deleted so I have no service. How can i port out my number

Bonus data missing

Once I charged the subscription my bonus data vanished. How can I claim the missing bonus data given for point system.

Receiving text messages after porting from bell

I have an iPhone 12 and ported my phone number from Bell to Public about 14 hours ago. I waited to confirm with Bell via text before switching out the SIM card. I can now make and receive calls using my number and my data is working, but I cannot rec...

Reward

Hi, referred a friend over two months ago but I haven’t got the one dollar reward yet. When should I get the reward? Also my friends hasn’t gotten the $10 Credit yet. Thank you.

Mms Messengong Requires Phone Number

My wife just switched over to Public Mobile and is now getting the message Ssm Messaging now requires her phone number. she goes to do that but her number won’t save. Is this a known issue? thanks

Subscription

I clearly talked to an agent that I wanted to cancel my subscription in February, and the agent said he did so. However, I still got charged in March. Could I get a refund?

IMessage

Switched over to Public Mobile and my phone number can’t be verified. says there is an error. I have tried resetting the phone and doing network resets. any advice

Unable to make calls & texting is sporadic

Both my Hubby & I have been unable to make or receive phone calls today. Texting has been sporadic.

30 Go gift disapeared

I received the gift for 30 Go. It said it was valid for 150 days. But now, it's not in my account.Does anyone have the same situation? Thanks

Recovery ESIM

@CS_Agent hi. I bought. Esim with public mobile first i install it. But the internet was not working so i delete it. And now i cant install it again can you help me reste my account please

Moving

Wanting change to Public Mobile, but want to bring existing number and phone. How do I proceed?

Where to start port out number process

I am moving to a new service and want to port out my number. The chat bot tells me I will get a text after I put in a request to port out, to confirm it is me and that I do indeed want to port out. However I cannot find anywhere to request the port o...

lost my phone

Hello,I have lost my phone and cant find it anymore. I would like to terminate my service but cannot login as it sends an OTP to my phone which I dont have access to. Please tell me how i can get into the account to terminate the service. Thank you

Calls dropping

Ever since I transferred from Rogers to Public Mobile, my calls have been dropping. Today alone, my calls dropped three times in mid sentence during a meeting. What Is going on that the calls are dropping so frequently and what is Public Mobile doin...

Resolved! Failed SIM Registration and Number Transfer

Submitted a number to transfer from current provider during registration process through app, but my phone screen auto timed-out during the 2min wait, which disrupted the process so the transfer did not complete, and now I can't login to my account. ...

Payment

I want to switch payments from my credit card to my checking account

Resolved! Summer travel to US

With summer fast approaching, many will be traveling to US and using their new Cdn/US plans while there, (as well as the 15 Day US Roaming users) PM has a list of volte enabled phones but is that list up-to-date ? I'd ask @J_PM to provide current off...

Resolved! locked out

how can i get eversafe if i cant login to my account?

Resolved! Re: Unable to receive any text message

What was the issue? I'm a new PM customer and having the same issue with text messages. My previous number has been transfered and followed all the steps but still unable to send or receive texts.

Resolved! US cellular data

I have 50 GB data Canada US. However when landed here yesterday I have full connection but no data at all. Roaming is on. I fell like cheated. I can only connect to Internet via Wi-Fi

Resolved! Account Verification Reset

@CS_Agent. Can you please reset my Account Verification process. I can receive the email confirmation code, but not the code that is being sent by SMS. When it first happened I deleted the eSIM from my old service provider as there were two active...

Resolved! Re: HORRIBLE

How can I get help for a friend who ported their number in to Public Mobile and now does not have service, no data, no text messages and no phone calls can be made

Resolved! Public Mobile Screwed up the Transfer!

I am trying to transfer my number to a new provider. I requested transfer last night, received the authorization text from PM, replied yes. I inserted the sim for the new provider. I was able to send and receive texts, make phone calls but not receiv...

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