Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello all,I was wondering if anyone else had this problem or if I can correct it. I saw this new promotional deal by PM (I was a previous Virgin Mobile user) that had Canada-US unlimited text and talk as well as 50GB of data and the other standard be...
Does anyone know if there was a problem awarding the 10% reward points for January 2024? I have received these monthly awards for the last 12 months, but they stopped in January?
I'm having problems activating my eSIM. My eSIM could not be activated and I was asked to ask for support. I initiated a number porting process from my previous carrier to Public Mobile. However, I received a notification saying the process was incom...
With the Canada-US promotion plans being offered now, does "roaming" have to be abled on the phone settings in order to use it, or does the phone see it all as a Public Mobile network and no "roaming" functionality is needed?If roaming has to be enab...
Is it possible to switch an existing "Physical SIM" based account to eSIM on an eSIM compatible phone? I'll be traveling soon and I'd like to use the physical SIM slot for an EU SIM.
Hello,The current offer 75 gigs Canada-US Plan for $40.00will this plan allow customers to use data (roam) in the US as well? Will rewards remain the same if you're on the old reward system?Why are current customers offered the $34 Canada-US plan?
Hi! I was abroad for a few days and my MMS seems to have stopped working since switching back to my PM sim. This has never been an issue before, now the messages just look like they are forever loading.
Both myself and wife changed plans and didn't realize we would not get credit for balance on our existing plans resulting in a huge bill for the month. Anyway to rectify this?
I need help accessing my account
Hi everyone! Getting so frustrated, I've been trying to do some changes in my account and browse this (very slow loading) website to look for info/answers but couldn't get far, because I've been logged out every 10-15 minutes!!! Crazy! Is this '...
Currently with koodo on the BF $34 50gb 4G plan. I do travel to the US once or twice a month to hit up costco and get cheap gas.5G speed would be great. This plan includes roaming right? So I could use my Canadian # just like home with no additional ...
I've paid 26.88 plus tax for 24 promo esim plan ,after all done got a fail to download due phone not compatible message & aak me to contact CSA for a refund
I have a new phone I want to use with my existing PM account and with existing SIM CARD. My current plan is a 3G plan, my new phone is Galaxy A53 and I beleive it is a 5G phone. I put my SIM CARD in and phone does not register on the network, do I ne...
New to PM! I am trying to setup the app however when it came to confirming my identity for full access on the app it is not sending me a text message for verification. Everything else is working fully ie. Calls and texts from others, and data.
Hi community, I have to change my current iphone 6 because I can’t use the photos and sms…public mobile will not support it. I was thinking of switching to a Google pixel 8 an android phone. How easy is it to switch to another phone from iOS to and...
I see some new long needed Canada-US Plans are now available with Public Mobile.I am currently on the classic $50 • 40GB Canada-US Plan and I want to change to the new $50 • 100GB Canada-US Plan, I just need to make sure of something first..On 'My Cu...
We are having trouble porting numbers from Telus corporate lines. And we cannot contact Telus Corporate till Monday. According to the PM CSA - Telus is blocking the port.Is this a thing? I didn’t know carriers can block ports?Any help would be needed...
I am 1 day into a new month of my monthly plan. If it is at all possible I would like to please change my plan to this one. It is not locked to new members only so I think it should be possible. Thank you so much!
Hello, I’ve been through the chatbot and submitted a ticket to the customer service support team about my problem but I was wondering if there was a quicker way to get an answer or solution to my problem. Basically, I have money transferred from my m...
How long does it take for an add on to activate
1. I read the offer details and couldn't find the expiry date of this promotion. Does anyone have any idea? 2. I have one of my friend is on vacation in a different country in Asia. Is it possible for them to port to Public Mobile and sign up for eSI...
hi everyone,I've been on PM with my oneplus nord10 for a couple of years but it just kicked the bucket. I've looked in the community and it seems like some people have had some issue connecting it to PM. Do you know if it is fairly easy now to connec...
I am trying to activate a new account. I found the instructions confusing, made a mistake and now need a new esim. I don't think it's fair to ask me to paid $5 for a replacement since I am having trouble with your software in the first hour I am your...
"I'm having problems activating my eSIM. My eSIM could not be activated and I was asked to ask for support. Could you please help re-port my account? Thank you"
How can i gain access to my locked account, tried multiple times.
Whats the pin for esim? I want to lock it and need the default pin to set a pin.
Trying to retrieve my account #. Logged in and profile no longer there
Trying to port 2 numbers to Public from bell and both numbers received these having trouble transferring your number ...." wait overnight and both of the bell accounts hasn't been closed, which means transfer is not yet succeeded. No one call as th...
I have added the Canada/US plan and wondering if I need to turn roaming on while I’m in the US for it to work or if it works without roaming on if I have a Canada/US plan?
