@Wolfiehowl
The roaming recording is likely a wrong one, however, with that recording, it could indicate your account is suspended. Please login My Account once more using Incognito mode and confirm your account status
If status shows Suspended, make a payment to resume service
If it shows Active, try to reboot your phone and click Reset All Networks (Please note that will delete your saved Wifi as well, but you can easily add it back after)
If that still does not work, please message support for further investigation
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there
