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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My phone can't call 514 numbers

Hi AllPlease can you help me understand why my phone can't call some numbers?I can call bell on 450......but can't call my mom on 514........with Fido.Please any help!Thanks

Can't login my account

Why can't log in public mobile?

Resolved! Potential new customer...

Hi y'all, I'm a potential new customer but before I make the jump, I have a few questions. 1. I'm looking to port 2 (maybe 3) lines over to PM from Virgin. I have to go and find sim cards to take advantage of the 12GB bonuses before the 26th. Is it ...

Changing password

I'm trying to login into self serve and when I try to change password to new one it gives error code I need to login to add money to my account

Resolved! Can’t sign into my account!!

I have an email that is no longer existent, so I have no way to sign into my account to change the expiry date on my payment card because it sends security code and I have no way to access it!!

Resolved! Only voice messages

Hi there, finally I ported my friend’s number to PM successful last night, but know her phone number only can leave voice messages, can’t call in and out? Any ideas?thanks

Resolved! Where is my 2g bonus data every month for 1 year???

I am a new public mobile member and joined from a friend referral to the $25 dollar plan but I’m only getting 1g of data and did NOT get the bonus 2g per month for a year which was the only reason I switched. Please help, thanks

Resolved! How To Downgrade Plan

I have the basic package with a data add on that I don't use.I am paying for something I don't use. How do I go about changing that?

It shows i have 2 gigs of data left but not working

I recently did an adon for a few extra gigs about 4 days ago and as of today it just stopped working but it shows my data usage that i have about 2 gigs of data left so I am confused. Can someone help.

Resolved! Changing your plan mid term of the plan

I’m only half way through my plan for this month and I wish to change my plan. Ie: purchase a new plan. How do I do this? Steve

Resolved! Credit card

How to update card information

Resolved! Cannot place calls, text, etc.

My account got suspended as I was late to pay. I did pay and now the account is "active" when I log in online but I still cannot place calls / text. What do I do?

Resolved! Can access my account

hi, my credit card expired, i can't update it and now my service is not working as the renewal time passed.i tried to get into my account to update the information but this new process to make sure its me won't let me get to my account. it is sendin...

Resolved! Can’t add funds to my account

My phone was signed up for autopsy this time the pmt didn’t come out so I tried to add the pmt by logging in to my public mobile account. It has two step verification but I no longer have the email address listed on the account so the code They send...

Resolved! Porting from chatr

Hi there I'm looking the port my number over from chatter to public mobile and my charter number was past this anniversary date so it gave me an error code can I speak to like a moderator or somebody to help push it through please

Resolved! US 1gb data roaming not showing up on Plan and Add On page

I purchased the US 1gb data add on and can see it in my purchase history. When I look at the Plan and Add on page, it is not listed there. Am I okay to use data in the US??Thanks

Reset password

I’ve forgotten my self serve password and when I try resetting it, it tells me there is an error and to try again. I’ve tried several times and it won’t let me!

Resolved! I need to change my add on PLEASE

HIIm going to the us tomorrow early in the morning and i just wanted to buy a 1g data roaming add on for US but made a mistake and purchased a 1 GB Canada Data instead.Would it be possibe to change it pllllease?i really appreciate your immediate help...

Suspended number

My number was suspended until I paid it took one voucher and won't take any more

Resolved! Public Points Rewards not earned for payments from Available Funds Balance

Hi, I topped up my account with a voucher after the initial payment by credit card during the activation. So the 2nd 30-day plan payment was made out the available funds balance. Noticed that on the rewards side, only the initial payment earned rewar...

Flash Promotion - New activations only - Get a 12GB bonus for the next 12 months

Decent promotion for new customers: Activate today on any plan $40/mo or higher and get an additional 12GB of data for free* every month for 12 months with promo code 12MONTHS12GB. Expires October 26 With extra rewards promo for 12 months (3x points...

Help

I can’t log in to my account and I need to make a payment @

Resolved! Making the switch 🥶

I was about to switch my plan from $40 plan at 3G speed to $40 4G speed but…I do not want to switch to the new points system. Why does the new plan state “3 times the points back” if I’m not agreeing to change to the new point system?Now I have cold ...

Us Roaming

I purchased us roaming add on and I'm in Usa and it doesn't work

Network Issues after Plan Change

Hello, I have been unable to receive calls or texts or access mobile data since switching my plan from unlimited Canada & US calling with 3G data to unlimited Canada-wide calling with 4G data on October 18. My account is indeed active and I can send ...

Resolved! Account Deactivated

How do I get my number back? My 90 day notice was apparently yesterday

Resolved! Considering switching to a 4G plan

I’ve read some posts regarding the switch from a 3G to 4G plan. I don’t stream much video. Will there be any other noticeable difference? How about browsing speed?Any tech advice would be appreciated. Thank you everyone

Resolved! Existing customer eligibility - Public Mobile flash sale and new 4G speed plans

Hi everyone, I've been a longtime Public Mobile customer and am currently on the $35/mo 3G plan. I noticed that there are new 4G plans available, and was thinking of upgrading to the $40/mo 4G plan. However.....I also have existing monthly rewards fo...

Can't log in to self serve

I have 4 Public Mobile accounts and I can't login to any of them. I got a message saying "page expired. The page you are trying to access is no longer available." What am I supposed to do? The accounts are not suspended as payments have been going t...

Dropped calls

My wife and I are both on Public Mobile and are both having problems with dropped calls. For the last two or three months our calls are constantly dropping after only twenty or thirty seconds. Is anyone else experiencing this? We have been trying to ...

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