Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HELP!!!! MY PHONE IS NOT WORKING MY PIN NUMBERS ARE NOT WORKING
Used points to pay for my account now I can't use txt or phoneData works
Really frustrated! I used a credit voucher today to pay my bill as my credit card was lost and I’m waiting a new one. Once I used the voucher the account said I owed $0. When I made a call just now I couldn’t. Now my account says I’m not paid up and ...
Hello, I wonder how to get 90 days plan? Right now I see all plan is 30 days
hello Public Mobile community, need help, im recently experiencing call issues, been with PM for a few years now. Account is Active and is in good standing. Hardware is unlocked Iphone X. Cannot make or receive calls. If i reboot my phone I could ...
Hi, I've received 2 text messages purporting to be from Telus, with direct reference to my Public Mobile phone number, requesting that I click on a link to accept a payment of $45.91 as a "reimbursement to apologise for the overpayment on my previous...
I dropped my Alcatel phone, seems to be working but screen won't light up. any suggestions. L.
My husband set up Public Mobile accounts for himself, our son and me. When he first set them up, it was all done using his email address as the user id. And he used his credit card (now expired) to pay for all three plans. So, each of the three of us...
I've been trying to log on to my PM account online for a few days now. After I enter my login credentials, I keep getting this "page expired" error message. This pops up as soon as I press enter so I don't think it's a timeout error. I'm not sure wh...
I just switched mindlessly to the new point system but something tells me it was a mistake.How can I cancel this change ? I was getting 10$ off my monthly bill.If I end up paying more monthly after this switch, I'm going to have to seriously reconsid...
Please advise. I
I need to port out my number to a new mobile carrier, but can't receive the sms to do so and I need it pushed threw manually.How do I reach a public mobile agent ?
I am not sure if there is an email associated with my phone or maybe i never register for account. I am not sure how to do it online since all the options for submitting a ticket requires verification which you cant do without your account or 4-degit...
I'm not getting phone calls to my transferred number
I am a fairly new customer of public mobile prepaid plan ($25 per month plan) , still in my first month of usage. I live in West coast of Canada and will be travelling to Toronto for few days. Will I be able to use my phone and data without incurring...
I changed to the $40 / 4G plan to start yesterday, it doesn't seem to be working. My speed is still slow. When I look at my plan it still lists the 3G plan even though on the payment from Oct 23 it took the $40 for the new plan. https://i.imgur.com...
Hello, I’ve been having trouble with my service since oct 22 2022. I have been a pm customer for 6 months. So I just updated my phone to iOS 16.0.3. I still have 5g of data left on my account, I’ve restarted, I’ve hard rest, I’ve turned cellular on a...
Hi all, I have been with PM for 6 months without issues. This morning my ios10 phone lost connection. I see LTE but there is no internet connection. I checked APN settings and they look good. I checked the self portal and account is active. I've rebo...
Hello, I cancelled my Public Mobile account on March 15, 2022. Public Mobile is still taking payments from my account from April to October. I have only seen this because I wanted to update the payment information for my son's account. Please ensure ...
Is Pixel 7 a compatible phone for use with public mobile network? If yes, do I need to change any configurations on the Pixel 7 to make it work?
my account wont open even though i have changed my password several times. i need to make a payment but cant access my account even though I have reset my password several times. I cant find the email associated with my account even though I only use...
I'm trying to change my plan
Ive paid lost a month of service trying to reactivate my account Theres a balance I had lost my cell and sim and have been trying to update my sim number to a new one but cant with an account that says suspended then reactivated but does not reactiva...
My account needed to be topped up today. I added money to my account today using *611. I need to change my plan and cannot log into my account. It says my email is invalid. I've never had this issue before and topped up last month online with no issu...
I purchased 250 MB of us roaming data and it somehow got eaten up in about 6 hours. Bought another 250 mg and it was gone in 3 hours - texting, limited maps - not much! Is this normal? What eats of the data so quickly? I don't even go through 3 G...
When moving from a 3G to a 4G plan (in my case it is the same price) do my loyalty data and loyalty US minutes also move, or do I lose them?
I purchased the US data roaming package for a day trip tomorrow. I no longer need to go on this trip, so is it possible to cancel this add-on and get a refund?
Will changing your plan switch you to the new public points system or do I still keep my $credit for autopay, referral and loyalty rewards?
Hi AllPlease can you help me understand why my phone can't call some numbers?I can call bell on 450......but can't call my mom on 514........with Fido.Please any help!Thanks
Why can't log in public mobile?
