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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cannot log in my account

Hello, I am not able to log in my account or reset the password.

Resolved! Monthly data totals

Is there a way to view my total data usage in previous months? I do check my usage occasionally during my current month, but when I look at my usage history, I can only view day by day usage totals. Is there a summary page I am missing?Thank you

Resolved! Unlock phone

Can you please unlock my phone IMEI 3*****************5 the phone associated with this was 7**********5 sim card lost Edited by ShawnC13

Fail number tranfer

I tried to transfer my Chatr number to Public Mobile. I followed all 4 steps with success. I received from Chatr acknowledge (YES) for number transfer. But after 5 min I received from Public Mobile that my number transfer was failed. It was said that...

Resolved! US DATA NOT WORKING

Hello, I have purchased two data plans (totalling $35) that are not working. The first purchase didn't show up on my account nor did a receive an sms about add-on. When I made the second purchase, both add-ons appear on my account and neither work. I...

ADDED MORE DATA AND NOT WORKING

I just purchased more data and it is not working. Is there something I need to do, or is there a time lapse before it resets?

Resolved! Data Connection

Hello,I recently purchased a One Plus 10R phone in India and on replacing my SIM card, I am unable to connect my data to this phone. I can use the phone to call as well as internet but not the data of 2GB that I have still unused.Can I get help pleas...

Resolved! Bills from 2021

I'm trying to get a copy of my bills from 2021/2022 for tax purposes. My login information isn't working and when I try to reset the password, I never receive the reset email or text. Help!

Inbound calls

still unable to receive inbound calls

Resolved! I’ve ordered a SIM card 3 weeks ago and still haven’t received it

I need help!! I placed an order online nearly three weeks ago and was informed my SIM cards would arrive within 7-10 days. Three weeks later and nothing has come in the mail. No contact information to call and reach someone. What can I do??

Resolved! Wrong data add on package purchased

Hello I meant to purchase US data package but purchased wrong add on- canada 1G data add on how can I request refund?? I would like to purchase US data add on... please help

Resolved! My US add on won’t load on phone

The money is taken but the $15 US talk/text won’t load. This is the second time it happened. Why?

Resolved! Calls from Canada to US

Can’t make calls from Canada to US- is this a monthly add-on?

Resolved! Cant receive calls after porting from Bell

Its been over 48 hours since I signed up and ported from Bell, I responded Yes when i got the text asking for permission to port my number as soon as i got it. Im able to make calls but I cant receive them or send/receive sms messages. Ive tried subm...

Resolved! Phone plans

Hello. My mother has passed away and I am trying to cancel her phone plan. I don't have password etc. Associated with account. How ddo get a hold of someone to deal with this? Thanks.

Resolved! Calls to UK

Can anyone tell me if the 1000 UK minutes add-on allows calls to both cell phone and landlines. Thank you

Move phone number from old to new phone

230215Continuing to be unable to get my 'Moto E6' toperform, I thought perhaps this phone is not supported.So, I moved the sim card to a newer 'Moto G Pure'.A phone which until now, has never had a Sim card.Now an attempted call indicated that the ph...

US roaming plan

Hii am seeing mixed messages if the us roaming plans works. My sons both use public mobile and I would like to add it on for them if it it’s actually work.

"Referrals code" accounts came back

Hi @J_PM The famous "Referrals code" accounts came back out this afternoon. They randomly bravoed different posts and some of my posts got their bravos too I want to make it clear that I have no connection with any of those accounts. Please take n...

US calling

Hi, does the $30 add on cover calls from the US back to Canada? My wife is in the US and I put this on her phone but her phone won’t send a text or receive calls. Frustrated!

Why is it that i am not receiving calls from certain people. I have a samsung A03s?

I am not receiving calls form certain people on my cell phone. Please help???

Resolved! Transferring number

How to transfer number if phone is broken and can’t receive texts to authorize

Resolved! Incoming call

I join the Public Mobile on Feb.7/2023, but i do not get any incoming call. I call call out and send text, also i can receive text. My question is you ask my last provider about my port to transfer to you.

Resolved! Not Receiving Call

Hello, Since I signed up and transfer this number 416-xxx-xxxx, no call is receiving. Why I should pay fees without service? Please issue a credit for this service of the above number. Thank you Abul Edit by Dunkman: removed personal information

Resolved! Switching SIM

Hi, A friend of mine who is visiting has a plan with Public. I'm interested in switching services to Public. Is it possible to use their SIM card once they leave and migrate my phone number? Thanks!

Resolved! Call forwarding and text and find my iPhone

So if I have 3 iPhones iPhone 1 is momsiPhone 2 is dads iPhone 3 is mine And these 3 iPhones have family sharing and find my iPhone enabled could I get a 4th iPhone and forward my calls and texts messages to it while leaving iPhone 3 (mine) at work...

Resolved! How do I create a ticket for a customer service agent?

How do I create a ticket for a customer service agent?

Visa Debit not working

Every time I try n make a payment, it keeps telling me Opps

Resolved! US add on data roaming

I purchased the $30 add-on for roaming in the US. I have been here 3 days now and it still is not working. Unable to make or receive calls or use data. Please advise.

Forget order number

How can I fine my order number

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