@CS_AgentI did not respond to the transfer text within 90minutes and now my phone plan is in limbo. I need to receive a new text to complete the transfer of my number to Public Mobile.
Support told me the account was activated but the SIM he listed is not the same as the one on my phone. When I signed up for Public Mobile I chose the E-SIM option but I do not see a way to activate it.
Thank you! I also found a potential fix by going into "Profile -> My Phone number -> Transfer Phone Number" to re initiate the transfer. I will contact the port department if my current method does not work.
