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I bought 2 SIM cards you said you would activate my account you ported a number that I had already been active under public mobile now I have a new number and I still cannot log in with my email

 Re: Can’t login to my accountHello jessedorran! My name is Luis and I’ll continue assisting you from now on! We sincerely apologize for the inconveniences this may have caused to you and thank you for your patience. After deeply reviewing our record...

just bought a sim visa was charged but can’t access my account info email isn’t recognized same with the phone number