05-28-2022 11:34 AM - last edited on 05-28-2022 11:43 AM by Alice_U
Hello jessedorran! My name is Luis and I’ll continue assisting you from now on!
We sincerely apologize for the inconveniences this may have caused to you and thank you for your patience. After deeply reviewing our records, we confirmed that our system couldn’t complete the activation with your SIM card: 8912230000xxxxxx.
For that reason,
the option presented by my previous college is the following:
Kindly purchase a new Public Mobile SIM card. You can find the closest store to your location by using your address in the following link:
purchase the new SIM card please reply with the following information:
-Your name
-Email address
-Full billing address including your postal code
-Alternate contact number
-4 digits security PIN number for your new account
We will assist you to activate the new SIM card on your behalf and once it is active we are going to add the following credits:
-$15 that you were originally charged when you tried to activate on May 01st,2022.
-$10 that you’ll pay for the new SIM card.
Don’t hesitate to let us know if you have any further questions. I’ll be waiting for your reply!
Kind regards,
Luis
Solved! Go to Solution.
05-28-2022 09:42 PM
Did you open a self serve account for both sims/accounts? Did you want 2 separate lines? The community will need some of the blanks filled in.
05-28-2022 07:47 PM
@jessedorran @Hi this is a prepaid service but you can try
hi you will need to open a ticket through Simon to speak to a customer service agent they will help you
05-28-2022 07:47 PM
Sorry to hear your troubles.
Who told you to purchase 2 SIM cards? In store vendor? Customer service agent on this forum?
Sounds a bit confusing. More details would be helpful.
05-28-2022 07:37 PM - last edited on 05-28-2022 07:51 PM by Dunkman
Hey , was to told to but two sim cards and was charged twice for a mistake on there behalf. They have not granted me access to the account with email login xxxxxxx@gmail.com .
My visa has been charged
I was forced to change my ported phone number even though it was connected to public mobile network with working data.
I want a 10.50 sim plus a 10.50 sim and a 15 unauthorized charge to my visa returned.
Edit by Dunkman: removed personal information
05-28-2022 07:25 PM
I don't care fox my account!!!
05-28-2022 07:21 PM
@jessedorran - please do not post any personal information here on the public forum. Anyone here can see this.
ONLY sent personal info. to customer support found by these methods in this help article:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
05-28-2022 07:20 PM
Nope made a account was charged money and was never able to access my account
05-28-2022 07:19 PM
@jessedorran - have you been an active customer with a 90 day period? Nonpay/suspended status for over 90 days would close your account permanently. So, you would need to activate a new account with an unused PM SIM card.
Otherwise, too many failed attempts can lock up your account. So wait 15+ minutes before you try again.
If you have created a self serve account and you are having issues logging in, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.
If having issues with your password, use the Forgot your password option to reset it, found here: https://selfserve.publicmobile.ca/forgot-password/
If issues persist, submit another ticket to CSA for assistance.
05-28-2022 07:18 PM
Them inbox me you clearly haven't
05-28-2022 07:17 PM - last edited on 05-28-2022 07:49 PM by Dunkman
I bought a new sim at cahrage and still my email login isn't working xxxxxx@gmail.com
They said my account wasn't valid. Yet I get charged money with no access to my account with login ? They cannot confirm my account with a email that tells me I'm registered.
Worst customer experience ever.
Edit by Dunkman: removed personal information
05-28-2022 07:16 PM
So are your services working? If so then click on My Account top right and on the right side lower down click on Create account. See what happens.
05-28-2022 07:15 PM
Hi @jessedorran did you check the inbox here? The envelope icon on top right. They reply there and not email
If you check again and no reply, message them again.
05-28-2022 07:13 PM
I did I bought a new sim they set it up and I still can't login
05-28-2022 07:13 PM
I can't login !
05-28-2022 01:26 PM
???
05-28-2022 12:41 PM
It would have been better for you to get your SIM from London Drugs or Walmart. They might have a promo to give you a free SIM if they activate the SIM for you…no hassles and all you do is to go home and activate your account.
05-28-2022 12:17 PM
@jessedorran - see the other post you started on help to contact CSA (public mobile customer support agents):
https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-login-to-my-account/td-p/828166
Refunds don't come easy, since this is prepaid service. Unless you have an issue you can explain as not your fault, or an error that was made from the PM end of things.
05-28-2022 12:13 PM
@jessedorran I know your frustrated but no one here can you will. need to deal with your cs agent
05-28-2022 12:09 PM
Can anyone refund my sim and close my invalid account that charges me money but I can't login to.
05-28-2022 11:51 AM
Nope no one had replied in inbox for 24 hours now
05-28-2022 11:46 AM
I did what they said and no help so far
05-28-2022 11:45 AM
Hi @jessedorran just reply the message in your inbox. This is Community, an open forum.
05-28-2022 11:45 AM - edited 05-28-2022 12:08 PM
05-28-2022 11:44 AM
Nope I want help asap
05-28-2022 11:44 AM
Nope need help bro
05-28-2022 11:43 AM
Yes was told to buy a sim and they would set it up for me but no response
05-28-2022 11:43 AM
hi @Luddite can you help to remove personal content? thx
05-28-2022 11:41 AM
@jessedorran - oh geez, please edit this post to remove your personal info (SIM card number) asap. See the top, right corner of your post.
Then reply to the message you received in your private messages INBOX, not here on the public forum.
05-28-2022 11:38 AM