Anyone know why the website is down? And why I can't make or receive calls?

[salsatomorrow]

Hi everyone,

  Despite my auto pay working as usual & paying my bill a week ago, my phone is not working.  Then, trying to log in to the website, the error message reads "Internal server error"!! What does this mean?  Has public mobile gone out of business?  Surely we deserve a little notice!

[dust2dust]

@Nihiki- Keep trying the 611. Also try 1-855-4pu-blic. They will eventually get there. I have had to try a couple times.

[Nihiki]

No use. I've had this problem for 3 days.

Nothing works, even their 611 number.

[softech]

@salsatomorrow   

Happy that you are back.  And a picture really tells a thousand words!!!  

Autopay should automatically adjust to the correct amount.  So, it's PM letting you down this time.  I suggest you to open a ticket with PM ,tell them what happened and demand for some compensation for your loss service for 4 days.  

[salsatomorrow]

Dude or dudette, 

You totally solved my problem, thank you!  So this whole mess was a result of PM increasing its plan charges by 3o% without any warning, which caused my auto pay to underpay!  alrighty then.  
Last note:  turns out I received a suspicious email a few days ago, appearing to be from PM, with the subject line as follows:  "Missed a payment?  Your Public Mobile account is in suspend."
Hah - a Nigerian scammer at work, right?  I checked my Credit Card, and since my payment already went through, I felt pretty smug about evading the scammer.  But maybe they just hire people who can't spell nowadays??

[softech · Accepted solution]

@salsatomorrow  you are on the $10 plan.  Price changed to $13 on April 28.  Look like a system glitch that not getting enough money for the renewal.  You can try to manually top up $3 to make it $13.  Then click Reactivate current plan if the button is around, then logoff and reboot your phone.  See if that works

[salsatomorrow]

Just reset my password again & got into my account.  So this just keeps getting weirder... my account is listed as "expired" although the payments on PM's own website show that payment was received!  (normally my monthly amount is 5.60 or so.)

[salsatomorrow]

Thanks for your response.  I do see the website is back up today.   I tried logging in to my account but it wouldn't accept my logins, went through password reset but it still wouldn't let me in and now I am locked out due to too many failed attempts.

Calling 611 from my phone leads to a robo voice telling me that my account is suspended due to lack of payment.  This despite my credit card showing that the usual monthly payment was transacted on Apr 27 & posted on April 29.  Weirdly, the robovoice tells me that my " next auto pay " date is April 28th!  Any ideas??

[Firehawk]

Hi,

It should be working now. Public Mobile has not gone out of business. It was just an issue with one of the servers.

[JL9]

Is your phone working now? If not, if you fill us in on some of the requested details, we can definitely assist you.

[softech]

@salsatomorrow   My Account is now accessible.

(yes, this happens sometimes, look like it is a non-scheduled outage.  Used to happen more often I think  🙂  )

[esjliv]

@salsatomorrow  - Public Mobile has not gone out of business since I have working accounts right now with them...

My Rewards is accessible: https://publicmobile.ca/en/on/myrewards/dashboard

but, SelfServe/My Account still showing:

Internal Server Error

[JK8]

@salsatomorrow 

Self service is currently down. So you can try logging in later or tomorrow morning.

For your phone have you tried the following:

-rebooting phone

-resetting network settings 

-reinstalling sim card

-tried your SIM card in another unlocked phone 

If you Dial 611 from your phone what is the account status?

[BKNS27]

@salsatomorrow 

It seems that the server is down. Probably for maintenance.

iI also got the same message.

Try again tomorrow morning.