SIM number transfer is troublesome

[Alii]

I lost the old SIM card and I got a new one both public mobile and now when I try to put my old phone number for my new SIM card it says “please put a valid Canadian number” how can I solve this?

[esjliv]

---

@Alii wrote:

I lost the old SIM card and I got a new one both public mobile and now when I try to put my old phone number for my new SIM card it says “please put a valid Canadian number” how can I solve this?

---

@Alii  - if sounds like you are still a current Public Mobile customer and just want to swap your lost sim with another one you obtained.

See "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

[darlicious]

@Alii 

Hopefully you didn't activate the SIM card....or trying. You need to go to change SIM card. Enter the new SIM card # and choose the email 2FA. Enter the verification code sent to your email and confirm. If you suspended your service via lost/stolen you have too resume your service first then change the sim card.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit account pin #.

[computergeek541]

---

@Alii wrote:

I lost the old SIM card and I got a new one both public mobile and now when I try to put my old phone number for my new SIM card it says “please put a valid Canadian number” how can I solve this?

---

Buy any chance are you telling the Self Serve system to port a phone number in?  If so, that's not the procedure for this.  You need to use the "change SIM card" option.