Security Question/ Reset password

[brentjefkins]

Hi there, I cannot access my account. I tried answering the security question but it seems to be incorrect. Please help!

Brent

[dabr · Accepted solution]

@brentjefkins   You'll need to ask customer support for a password reset.  Submit a ticket via chatbot here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or try sending a private message to CS_Agent if unable to submit a ticket here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@brentjefkins   if you getting self reset the password, please open ticket with PM Support and have them to reset it for you:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there