log in issue

[love365-]

Hello,

I hope you are doing well.

I have multiple accounts with Public Mobile, and I am currently having trouble accessing one of them. Even though I am using the correct email address and password, I am unable to log in.

Account details:

• Phone Number: ###-###-####

• Email Address: ***@***

Could you please assist me with resetting the account or restoring access? I need to activate a new eSIM for my new phone.

For security reasons, I have not included my password in this email, but I can provide any additional verification information if required.

Thank you for your assistance.

Best regards,

Amanda

[hTideGnow]

hi @love365- 

you are using different email addresses for your different acounts?

ask PM agent to help.   You can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[softech]

@love365- 

if you have multiple PM accounts, try login using browser with incognito mode.  

if issue persists, ask PM agent to check , Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there