Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New subscription

I joined Public but it looks like it may take a few days to be able to use the service as Rogers fraud team must remove port protection before we can proceed with porting my phone number. i have made the request with them, however I would like to kno...

European Roaming coverage

I will be travelling in Norway, Sweden and Denmark. Can I get roaming coverage?

Wrong number

During the set up of the plan the wrong phone number was used, how do we put the right one in

I have bought a voucher

how do i subscribe if I have already bought a 40 $ voucher?

Resolved! Change Subscription, Lose Rewards?

When I proceed to change plans it says my current promotions will no longer be valid. Does this mean I will lose all my Public Rewards?

autopay vs subscription

Current customer. Older plan. Not on autopay. Do I need to leave PM if i do not want to be on an autopay/subscribed but want more data? Seems like the only option. Thanks

Resolved! Canceling changes done to subscription

2 days ago l opted to change my current plan to a different plan starting on my current plan renew date of March 16. I have changed my mind and want to keep my current plan. How do l cancel the changes?

"Unable to activate eSim" message

I'm using an iPhone 11 and transferring from a physical sim with a different provider with an e-sim from Public Mobile. In the process of adding the eSim, I accidentally closed out of the prompts regarding my eSim installation. Under "Cellular" it sa...

Doublly Subscribed

I doubly subscribed using different emails for different plans. How can I combine my plans, so that I can use my rewards from the old plan?

90-Day cycle for $34 promo?

Hi, is there an option to choose a 90-day subscription cycle for additional saving under the $34 Canada-US promo?

No one use this company...

Ordered SIM card + plan ($38 in total) on 6th of Feb.Talked to support after waiting 16 days for the SIM to arrive, told to "be patient".Talked to support after waiting 22 days... "It will arrive soon."It's been almost 4 weeks. The Q&A says 5-7, but...

Call Forwarding "Not Reachable" Not Working

Hi Folks, I've been testing Call Forwarding Up and I feel like I must be missing somethingThe other 3 options work as expectedAlways Forward: Works perfectly When Busy: Forwards when I decline a callWhen Unanswered: Forwards when I don't answer a cal...

Cancel the Publics mobile number.

how to Cancel the Publics mobile number? Note: Live chat is not working so please help me to cancel the line.

Can I change my referral code?

My referral code is *RESTRICTED*. The zero and letter o sometimes are difficult to determine in different fonts. Even within the app they look completely identical. I would like to change it for a clearer determination when sharing it around. Than...

Card replacement in subscription

I recently lost my old credit card and would like to add a new card to pay my subscription. But it seems that the app does not allow me to update my credit card. Can anyone help with that? Thank you! @CS_Agent

Resolved! Forgot to use referral when activating...

Hi guys, is there a way to add my friend's referral that I forgot to use when I activated my account so gets the credit? Thanks!

Port number failed from Freedom, cannot log into my account, already paid

hi there, its as the title above. I have no service rn bc my port didn't work even though I paid with my credit card. Can't log into my account as it throws Forbidden a1 error. Already researched and resinstalled app/ reset phone/logged in on both pc...

Porting issue

I am porting out my number and still have not received a text from public mobile for me to reply yes. Can anyone help? Thanks.

Resolved! $34 CAN-US Plan

Does the $34 CAN US plan has calling features?Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference Calling

Phonecalls hang up after 30 minutes

My call drops after 30min automatically like when I am calling for technical support to a service.

Customer service never reply

I created 3 tickets 4 days ago but no response . No messages in my account and no emails. I’m a new customer.Is public mobile that bad in their service?

Group MMS issues.

Hi, I've recently moved to Public Mobile. I had a bunch of existing group MMS chats, but whenever I receive a message in them now it creates a new conversation. One of the contacts in this new conversation is my own number, so if I try to respond to ...

Confirm for full acces OTP

Hey, trying to get full access to my account but Public doesnt seem to send me a 6 digit code to my phone.... tried a voice recording and text over 20 times and still nothing is received. Any ideas?

Resolved! Porting question....

So my co-worker wants me to help sign up his wife to PM with the $34 Can/US plan. However I ran out of SIM cards. So if I get him to click on "order free SIM" as her phone won't do eSIM, how does that work with porting over her number? If the SIM car...

Confirm Identity To Transfer

I have downloaded the eSim and confirmed with my old provider to transfer. Now I'm asked for a confirmation code that has been sent to my phone number. The problem is that my phone's Sim is shown as inactive so I can't receive the confirmation code...

Call drops after 15min

Calls drop after 15min of talk no matter who the person I am talking to is. I was suggested to request a new sim from the company. I have not changed my sim for about a decade How to resolve?

voice mail

i accidentally blocked my voice mail number, and have just unblocked it. however my friends cannot leave a message. it just rings and rings and then hangs up

Purchased E-SIM Charges?

I transferred my Virgin plan to Public last night. Althought the app shows that my transfer was completed my phone was on SOS for hours. I had to do the purchase e-sim trick to actually activate my number properly after doing more research which cost...

Charges before activation

My child signed up for a plan with my credit card , she hasn’t got the SIM card in the mail yet to activate . I never approved , will I get charged if I don’t activate ?

Number transfer has not gone thru from Fido to Public. eSim is not working on my iPhone 11, Help!!

Last evening I created an account with Public and paid the money online. The system has not processed my number transfer from Fido to Public. Incoming calls on the Fido have been suspended while I am unable to activate the eSim on my iPhone 11. I nee...

Community

Forum Posts