Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I need to purchase a new phone because my current Moto G Power (2021) doesn't appeat to be compatible with the upcoming removal of 3G service.After a good deal of research I am zeroing in on the purchase of a Motorola Moto G86 phone. I believe that ...
I’ve been charged two separate prices with auto pay every month for as far back as I can see in my statements. Only the correct charge shows in my account on the app.
My old name pops up for a second before my legal name comes up. I have tried everything. I uninstalled the app, I cleared the cache the name in my account is correct but yet the old one still pops up it's brief but it's still a pain.
Just switched from Bell. The eSIM is working for data but not for text or voice. When I toggle off Bell it greys out my voice and text even though the eSIM is selected as the primary. Has anyone had this issue…is there a setting in the phone I nee...
After getting a new phone I switched to e-sim before realising the new phone had a sim card slot. Using physical sim gives me a lot more flexibility to switch devices.When I try to goto the App->Change Your SIM Card-> (Enter the sim card number)I the...
Number ported from TBayTel. Outgoing calls/data work. Incoming calls and SMS are not being received. This looks like an incomplete number port/routing issue
I have a new galaxy A57, I have subscribed to plan. I checked imei number and your site said for will work with eSIM, but when I scan the QR code to get started I get message on phone code invalid or already used!
When I login I cannot see my active subscription but I do get my bill notifications and the email is associates with my phone number. Who can help resolve my login issues?
Activated my E-sim on the wrong phone, was setting up for my son. Deleted it off my phone. The public app now won't let me on from any device unless I confirm my identity via the new phone number we were setting up for him which has not been activa...
I bought sim card from Amazon, put it in phone to ensure it fits, works and was not damaged. It stated I have 29 days to activate with 2 gb wifi. I will not be activating until August after activation deadline. I have not registered or subscribed t...
HiI'm travelling to Australia and need to be able to receive SMS, before I left I thought incoming messages would be ok an dI probably wouldn't be able to send. But now I can't receive 2FA to my number from my bank account services in Canada and don'...
hi,I need to change my current plan (5g) to a lower plan (4g) and the system doesn´t give me the option either on the app nor on my laptop. How can I change that please. Any help?
My new Public Mobile eSIM is active, but my iPhone only shows SOS.My iPhone is unlocked, the eSIM is installed, my subscription is active, and I’ve already reset network settings and restarted my phone. I can see and select the Public Mobile network,...
How long is this going to go on? It's been a well known issues for 3 years and it still persists. I'm reading online that the problem is leaving people with little money unable to go to another carrier because they've already bought a plan with Publi...
I changed my email address on my account and now I'm being asked to subscribe to a new plan. I can't move my phone number over. I can no longer login to my account. I need an esim from my new phone but I'm not able to get one because I'm not able to ...
Hi,I purchased a new eSIM via "Change Your SIM Card" in Self-Serve to switch to an iPhone. However, I never received the activation summary email containing the QR code — I've checked all folders and confirmed my registered email address is correct. ...
[email protected] was a fake account. 2026/06/29 $45.20 Hello, I tried to add an email/line to my account, but the eSIM activation failed due to a system error. The service was never activated, and I did not receive or transfer a phone number. Sinc...
Hi there, I recently transferred to public mobile however I am unable to receive the SMS I need to approved the transfer request for account ########### ###-###-####. I finally got through to my former carrier FIDO to allow SMS for two days to get ...
Hello. I need help cancelling my subscription. I’ve had it for a day and it’s absolute garbage. Haven’t had any service all day long. I would like a refund. Thanks. @CS_Agent
Hi everyone,I’m having trouble activating both iMessage and FaceTime on my iPhone.Here’s what happened:I have one active Public Mobile eSIM.I previously had a travel eSIM, but I have already deleted it.Voice calls, data, and SMS are working normally....
