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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Activate Sim without getting into my account

I lost my phone so I have new phone new Sim but can not remember my password for my account. So how do I activate my Sim so I can get my Gmail back to recover all of my stuff. Very frustrating that I can not call anyone for support

subscription

I have a 27 dollar plan and just renewed it but would like to upgrade to a 40 dollar plan with the 60 gb. Would public mobile apply what I have given already towards it? Yours truly, Believer1Lover.

Network Compatibility

I have an iPhone 11 and I am wondering if it will be compatible with the network after the 3G shutdown or if I will be able to keep using this iPhone 11 with Public mobile or do I need to switch to Koodo or Telus for coverage after the update

eSIM

I’fe switched from iPhone 16 Pro to 17 Pro and now I need eSIM. Can’t use physical SIM for 17 Pro. What do I need to do? Thank you.

Resolved! New SIM activation did not work

Hey all,I have been a PM customer for years but wanted a new account and phone for a simple one for my kids. I got a new SIM and tried to activate it but it does not work (I tried on my other phone, and it did not work there either). Also I can't l...

Over paid my useage today..

I need help.. I made a mistake that I paid two times for my useage today. How can I get back overpaid one? Or is there any way to paid it in advance for next month instead of getting back?

how do I cancel this account?

How do I cancel this account

Hello all

howdy folks so public mobile over charged me when I joined I had a referral code but I was supposed to get 10$ off thank god I didn’t post my phone number over from bell this is so frustrating

eSIM transfer issue on iPhone Air

Hiim switching from iPhone 12 to IPhone Air and it says it not able to transfer my eSIM into a new phone and says that have to reach Public Mobile. can you tell me what I need to do in order to activate my number on new device?another option is to sc...

Is my eSIM actually in my phone automatically?

My phone has no old provider’s SIM card anymore cuz that one is cancelled, but my eSIM from Public Mobile isn’t working either. What do I do? Do I even have an eSIM. I’d love to actually use my phone

I NEED HELP WITH MY ACCOUNT

I PAID FOR MY PLAN BUT I COUNT GET THE ESIM

Public Mobile phone number not recognized as valid by Public Mobile

I have a second account and phone number with Public Mobile which is very much active and working. I forgot which email address I used for signing up with that account and when I try to get a login code from PB, PB does not recognize my number (issu...

Data issue

Why is my data not working? Message saying carrier temporarily shut off data? Why?

Having trouble activating my new esim in the mobile app.

When I try to sign in to the mobile app it just cycles back to the sign in page.

Account

I’m looking to set up an account

Huge Phone Call Probelms

For the last 2 weeks, I have been experiencing the audio cutting out during my phone calls and the occasional loss of internet. Is this a Public Mobile issue? Is anyone else having this problem?

new sim card

I HAVE A NEW SIM CARD BUT CAN NOT REGISTER IT, IT TELLS ME THAT IS THE CURRENT NUMBER, I DO NOT KNOW HOW IT GOT THERE OR WHERE TO GO FROM HERE??? THANK YOU ANYONE WHO CAN HELP

Anyone else having problems with Internet in Vancouver?

I suddenly lost Internet access this morning (Surrey, Burnaby, Vancouver) seems that texting works

Transferring number to new provider.

I am not getting a porting authorization text. I've been going thru this since yesterday. Freedom mobile sent a new request today, but I can't get text. My signal is spotty at best (which is why I'm leaving PM) How do I contact PM directly for a man...

Have not been able to login since redesign

So, I've been a public mobile customer for probably about 7 years. At some point, there was a redesign, and I have not been able to login at all. It seems to recognize my credentials, but then prompts me to choose a subscription, which I already have...

ANGRY cannot login into my account! to view usage, & forced to setup a new email to get support

I have/had a public mobile account which I access via web and I went to public mobile login https://productioncommunity.publicmobile.ca/t5/Get-Support/Login-to-my-account/td-p/1213963and selected My Account, put in my email address and password, and ...

Subscription not activated

When I got to step 6 of transferring my phone number it told me something didn't go right...So now I have no phone number and when I try to log in it sends an SMS to my number

Unable to make payments

I have been trying to make payments to get an active service but I am unable to

Re: Porting from Ooma

Sorry to bump an old thread, but I'll be porting a number away from Ooma next year (kid's first phone), so just wanted to ask if anyone has any recent experience doing this? The above instructions are from 2020, do they still work?

No service after new eSim

Hi yesterday I switched from a physical sim to an esim - new iPhone. My service worked fine but when I woke up this morning I now have no service. It's in SOS mode. I've restarted my phone. And also done a network settings reset. Any other suggestion...

Double paid

Originally ordered SIM card and $20 plan and got charged $33.90then got charged another $22.60 when I activated the card I should not have been charged again as I prepaid the SIM card where do I go to have this extra $22.60 charge removed from my acc...

Monthly payment taken days earlier!!

Good morning, Can someone please explain why Public Mobile is trying to take my monthly pmt earlier. This is not the first time. It's quite unpredictable and downright annoying!!

Exporting phone number to another carrier

Can’t export my number. Nothing seems to work.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Activate Sim without getting into my account

subscription

Network Compatibility

eSIM

Resolved! New SIM activation did not work

Over paid my useage today..

how do I cancel this account?

Hello all

eSIM transfer issue on iPhone Air

Is my eSIM actually in my phone automatically?

I NEED HELP WITH MY ACCOUNT

I NEED HELP WITH MY ACCOUNT

I NEED HELP WITH MY ACCOUNT

Public Mobile phone number not recognized as valid by Public Mobile

Data issue

Having trouble activating my new esim in the mobile app.

Account

Huge Phone Call Probelms

new sim card

Anyone else having problems with Internet in Vancouver?

Transferring number to new provider.

Have not been able to login since redesign

ANGRY cannot login into my account! to view usage, & forced to setup a new email to get support

Subscription not activated

Unable to make payments

Re: Porting from Ooma

No service after new eSim

Double paid

Monthly payment taken days earlier!!

Exporting phone number to another carrier

SIM to eSIM

PUK Code Needed - Unable to login to account

cannot login

Cell service in remote areas?

changing e-mail and to an e-sim