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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

SMS wrong Number

I purchased a new phone concurrent with transferring service providers to Public. Followed recommended process ie subscribe, get SIM, transfer old number to Public. Voice works. SMS doesn't. SMS messages to transferred # got to old phone - which has ...

Text messages not working….

I cannot send or receive text when I’m away from my home..just started new month so not a data issue

Can't Activate

I'm trying to activate my SIM, but it keeps asking me to log in to Eversafe. Eversafe then tries to send a OTP to phone number that has not been activated yet. I am not seeing options to activate on the webpage on my PC. How do I proceed?

Resolved! Failed to activate SIM and phone number transfer

Hi,I tried to activate my SIM and transfer my current number from Fido. At the end of the process in the app, it said Subscription not Activated - "Something didn't go right while activating your subscription. Click below to contact a customer suppo...

Resolved! Credit card validation failed

Hi, I’m trying to update my card info but it keeps saying validation failed, please try again. I contacted RBC Visa and in real time tried to update the card info. They said it shows approved on their end. How can I get this approved from Public Mobi...

Resolved! Need help transferring phone number

Need to clarify my account number so that my phone number switches over from bell to public - please help.

Resolved! Sim shipment update

I ordered a sim about 10 days ago and I still havent recieved aby shipping/delivery updates on it. I was hoping to recieve it on time to cancel my current plan before it's payment due date.

Resolved! Sim

I recently signed up and ordered a SIM card and it has not arrived. My current plan is due Monday for payment and I wish to pot over to Public before then. Is it possible to get an eSIM now? I didn’t think my phone had that capacity but it does other...

I had problem at payment

i am a new customer looking to pay for the plan but it keep saying failure in payment no matter what card I used.

Resolved! about this 15 points $15 credit

I did this by mistake i dont want it to charge my account, on rewards i already had 15 points, and bymistake i redeem the 15 points for 15cad, can you revet this please

Resolved! Changing subscription

Why cannot a current subscriber, get the same deal as a new activation subscriber?

Resolved! Changing plans

How can I switch to the following CAN-US-MEX plan: https://publicmobile.ca/plana9wzhuxpwpm?I am logged into my account, and although the chatbot confirms this plan is available, it is not one of the plans listed for me to select.

Resolved! upgrading a phone

I have bought a newer Iphone. When I activate it, do i just enter the E-sim from the old to the new phone? RegardsKevinDeleted@gmail.com

Broken phone while travelling

I am travelling in florida and my phone (out of warranty Pixel 5) is broken. I need a replacement before I return to canada. Can I purchase a refurbished phone here in the US and activate it on my PM subscription with my current phone number?

Resolved! Subscription issue.

My renewal date is today Jan 11th, but i lost me service. I can't text and when i call i get "no active subscription" message. My payments method is correct and the same as last month.

Hi

How do I rest my pin

Resolved! New phone bought with no carrier

How do you set up a brand new phone for a friend without a sim card he has never had a phone before so nothing to port over help please

Resolved! Login Ptoblem

My phone service under Public Mobile is functioning well after the number was transferred and activated. However, I am required to do subscription and activation or go to login again once I login to Public. I am not able to see My Account because I a...

Data

Hello all, I am reaching out in desperation because I have been attempting to get some assistance yet it has been a loop of insanity because of the lack of verbal communication customer service offers. Simply I changed my sim in Mexico and my data ha...

Getting data usage when connected to wifi

I notice that public mobile always uses up data at 12:00am, 1:00am and 2:00am when I'm 100% sure that i'm connected to wifi and I was sleeping during those times. There are days when they subtract 100mb to 200mb of data from my plan without any reaso...

Phone service

I switched to the Canada US Mexico plan on boxing day arrived in San Diego two days ago every thing worked great then some outgoing calls stopped working then all calls stopped,,texting and internet still work fine

Can't get eSim because cant download Public Mobile App

Hi,I can't download the Public Mobile App to get my eSim because my Apple ID's region is set to Taiwan. However changing region is not an option. Can I get the eSim through here?Thanks,Elaine

I lost my e-SIM, cannot add it again because I cannot log into my account

Hi, I lost my e-SIM and cannot add it again because Public Mobile's website doesn't allow me to log into my account without entering the code it sends to Public Mobile phone number, which I lost...How do I solve this? Thanks.

Not receiving group texts sent from bell.

Hi there! I'm having issues receiving texts from my work, they are a bell provider. I'm with public. When they were with Telus, there was never any issues. What can I do to fix this so I'm not missing out on work?

35 CAD

The description for the 35CAD plan states it is for Quebec residents only. I live in BC. Can I purchase and use it for 35CAD in BC?

Not able to receive SMS to confirm acount

I accidentally entered a Digit incorrect when requesting to transfer my phone number. I can’t finish my account confirmation because I can’t receive the SMS, as it’s sending it to an incorrect number. How do I update my phone number on my account t...

SMS/ Text Messages not working.

Am unable to send or receive SMS. Not receiving any OTPs or any texts. Am new to PM, been 4 days. It says SMS sent but it actually isnt. Sent a sample SMS to my friend to test it and am able to confirm it isnt working. I use an S24 ultra and I tried...

No Luck Getting $29 20GB 5G CAN-US-MEX Plan

Hey PM Community,I tried my best to get this plan by messaging customer service directly, the $29 a month 20GB 5G CAN-US-Mex plan that was made available at the end of last year. I have been with PM for many years and have made many referrals for th...

payment failed

Hi there! I was trying to suscribe to a mobile plan in the Public Mobile web page and app, but both didn't let me pay, its said: Payment Failed! Please try again or use a different payment method.Anyone could help me? or maybe know how to make it wor...

Someone stole my phone

Someone stole my phone and I don't know my eversafe id it's all saved on my phone