Community

Login issue

Hello,My Husband has permanently lost access to the email address he uses to log into Public Mobile. How can he reset the email associated with his account?Thanks

Trying to access account but can’t receive texts

I got a public account for my mom while she was visiting, now she’s back in the UK and when I try to access the account it sends a a code via text to her that she isn’t getting as she doesn’t have service in UK. Is there a way to get eversafe code se...

Credit card expired, service interrupted, how to pay with new credit card

 my credit card was lost and canceled, and my payment was declined yesterday,  phone service interrupted. My subscription is $20 per month. Because when I click pay now, the amount shown is $40 instead of the 50% promotional price of $20.  I want to ...

Call forwarding

This does not work.i tried every iteration. No joy.

Why is public mobile charging me 13% for tax when I live in alberta? And how do I change it!!??

My account does not recognize my SIM and I do not have data any more even though I pay every month

As the caption says, my data stopped working about 2 weeks ago.  It was working fine all along and my monthly fee has been charged every month on the credit card.  I tried restarting the phone and putting the SIM card into different phones, still did...

transfer from Koodo is taking 6 hours so far

Help. I transferred 6 hours ago and still no phone service.

Ipad

Can i use my public mobile sim card on my ipad?

Account Management - unable to Login

Unable to Login as I forgot the email address.Phone number is xxxxxxxxxxxxxxxxxxxxxxxKindly help.

Just signed up and it’s not working right

I can receive calls but am having trouble making calls on my primary line and have tonuje my travel line. Text messages are not delivered and i receive them with a delay. I’m pretty sure my data isn’t working either.Assistance is appreciated. I didn’...

Will a 'US calling and data' reward work on a Panama cruise I'm taking?

I will only physically be in the US to embark and disembark the two week cruise. The rest of the time onboard will be in  Mexico and Caribbean waters/pots of call.

Koodo prepaid

I need help transferring my koodo prepaid phone number

Lost sim card

I’ve been travelling, and I lost my public mobile SIM card. How can I get my phone reconnected to my public mobile account for my phone? Can public mobile issue me an eSIM from the same account?  Thanks. Caleb

How to report a double/over charge

I’ve done the chat box and nothing seems to be resolving. 

Service - File complaint

The service is dismal. How to file a complaint?label Service

Want to change number of rings before voicemail

I have an iPhone and it's only ringing about 3 times now before it goes to voicemail.  Want to double that, so please advise, thanks.

Billing - 50% promo issue

Me too! Same problem!

Caller Id Display

Hi, I need to display my caller ID when i call someone, I want my call to show up under my business name, right now it just shows my number, name has already been changed in the public mobile app, any help will be greatly appreciated, Thank you!

Caller Display for my number is not correct.

When I call people the Caller Display shows a company name that correct instead of my name.THis has nothing to do with my phone. It only started after I switched to Public Mobile and I have the same phone.ThanksAaron

Credit Card

My credit card expires 02/26. How do I put my new card number in your system.

Re: Billing

On the app it says my billing is $24.12 as of Feb 24, 2026. But on the website it's showing I need to pay $47.12 for Feb 24, 2026. It's quite confusing. Do I have to pay the $47.12 for my promotion to be applied? Or what is it. It's very confusing. I...

Billing

I signed on for 50 percent off deal in January 2026 for 2 year plan,i'm being billed the full amount.

Last Step Activate Your SIM

Step 4: Finish Setup, and I need to know which email to use. I have tried xxxxxxxxxxxxxxxxxx and I have tried xxxxxxxxxxxxxxxxxx, and both have the same thing. Step 4: Finish Setup

Someone please help

@CS_Agent I need an agent to activate my plan as I purchased a $50 voucher. my father just died and I have no heat no car and live in a rural area with no phone and every agent keeps telling me that you can’t do so with a voucher. I don’t have any mo...

Cant get into my old gmail

I have two accounts on here one for my girlfriend and one for myself.this one is hers I can't get into mine.i have no way to use my points that's been collecting now for about 2 years.i like the prices here but this site is useless of ya cant contact...