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Forum Posts

[NEW] Dropped Calls

Hello Community, We are aware that some of our subscribers are experiencing intermittent wireless service. We want you to know that our team is actively investigating this issue and is working around the clock to resolve this as quickly as possible. ...

Ck_PM by Public Mobile
  • 35 replies
  • 12 Bravos

[NEW] Scheduled Maintenance on June 16th

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: June 16 | 12:00 AM EST to 10:00 AM EST   or   June 15 | 9:00 PM PST to 7:00 AM P...

Ck_PM by Public Mobile
  • 1 replies
  • 0 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 118 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 184 replies
  • 26 Bravos

physical sim blocked after purchasing new e-sim :(

I have one physical sim and I wanted to purchase a new e-sim for a different phone. Somehow the request got mixed up and my new e-sim got attached to my existing number and they blocked my physical sim. To correct this issue (as I needed two differen...

arshad1478 by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! Can't send or receive text messages

I have had my account now for 3 days I accepted the text message from my previous carrier to transfer my number and like I said it's been more than 90 minutes it's been 3 days and I still can't receive or make text messages can somebody help me pleas...

Metalchef666 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Visa compromised

My Visa has been compromised and I want to pay my next bill at my Financial Institution. 

dlmacneill by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

I dont have 5G, although I subcribed 5G plan

   Hi everyoneI Subcribed 5G plan 34$ for 50gb, My phone is Iphone 14 pro max, I dont understand why my esim dont get 5G.  In my setting-> Cellular->Voice&Data I only see 3G and LTE. I tried to delete esim and active new esim but samething. Before I ...

NghiQuan by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos

PUK Code

My husband got locked out of his phone. Its asking for his PUK code which is supposedly 8 digits. He has no access to his account due to the phone issue. Anyone know what to do or how to find this code ? 

Shyla1 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos


trying to change my CC the one on here has been compromised 

sharon- by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

Can't deactivate account

trying to deactivate an automatic payment and an account.  I don't have the sim card as my brother in law went back overseas.  I can't login into the account to stop automatic payments .  I have email access for the code but not a phone to activate t...

canucks85 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! New to public, can call but can't receive text

Hello, I recently transferred my phone number from my local carrier 3hrs ago. My mobile carrier on the phone says Public Mobile but texting is not working. I cannot receive and see other people's text. I can call people just fine but I can't send mes...

PublicUser17 by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Resolved! New uer unable to Text

I just switched to PM. Phone and data work but can't send or receive texts.Any help would be appreciated

Halftone by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Subscription not activated

Hi, I just bought a new pan and tried to transfer my current phone number and activate the subscription. Got an error Message, that the subscription is not activated. Logik also didn’t work after that error message, to get support

Peter13579 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Login Issue, Password not working

Hi, I've been away travelling for a bit and missed the transition over Eversafe. Today I tried to login to update my credit card (we are still overseas) and Eversafe does not seem to recognize my password. My account was activated prior to 2023. Also...

ThomasNAlt by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos


I am going on a Caribbean cruise. I would like to use my cell

Toeslady by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Texting not working

And your support ticketing system is horrible. No easy way to find my ticket. This is shameful.

Krafty by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

unable to access my son's account to change the credit card number

My husband set up my son's cellphone using an email address he has since lost access to. Now our son is charging top ups to his phone and we can not get help with logging in to be able to remove our card number. There is no customer service for us to...

Tina7 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos


I put my sim card from android into apple phone but sim did work and now locked and I require at Puk Code.

ReeseM by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Can’t receive SMS

In my settings, under data, I’m entering my cell phone number, but when selecting save, it does not work.  It seems my entry is not accepted, because nothing happens, but no error message or warnings.  I tried entering my phone number starting with t...

PuraVida by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Credit card

How do I add update credit card info

Dec3 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

difficulties signing into Public Mobile app...

Hi - just recently I have been having difficulties signing into my account through the phone app.  I sign in, enter my password, then get sent the six number code via text;  I enter the code, but then am unable to press the "confirm" button below the...

Bkrutow by Great Neighbour / Super Voisin
  • 10 replies
  • 1 Bravos

Changing providers, can i get a refund for unused service

I have just activated my freedom mobile account. I thought I would be able to switch before the start of my billing period (today) but unfortunately public billed me early this morning. I dont want to waste a whole month of service, is it possible fo...

Ggardner by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! 3 days without texting help.

I have moved over to pm from Rogers. I was advised that there is a known issue with new ports.   I have submitted a ticket today and yesterday .  What is the time line to fixing this issue? 

scott027 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Ported number not recognized by iphone

Transferred number and confirmed cancellation of Fido account on April 18th. iPhone is still not recognizing the ported number with Public mobile sim installed for iMessages or FaceTime. Unable to receive direct text messages to my cell number.

Rj_evans99 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Trying to activate

I have a new SIM, and a number, but when the app indicated it was sending a code to my phone to confirm (through Eversafe), it never arrived. Now my phone recognizes the new number, but it won't connect. And I cannot get into a screen on the app that...

TyMad by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! Switch to new points

I have a question about new points in May ?I have some old rewards, should I switch from old rewards to new points program  before May 01  by myself or the public mobile switch by automatic?thanks

Shirly19 by Good Citizen / Bon Citoyen
  • 3 replies
  • 1 Bravos
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