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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Subscription

How do I change my 30 day subscription to a 90 day subscription?Is there an option to change Subscription length?

I am being to enter a confirmation code that is being sent to a phone that is being ported.

We’ve noticed you have an active Public Mobile service and would like to confirm your full access.A 6 digit code associated with your EverSafe ID will be sent tophone number. We will need you to confirm this number. But I have not received any commun...

Net speed

Hi all, I just switched to public mobile plan $29/40gb LTE. It's net speed really bad. Always shows LTE or LTE+ network. But most of the time cannot even open the app. On my previous network speed was 40-60 mbs, now on PM download speed is 2 -5 mbs.A...

Problems with Data staying on

Does anyone else have a problem with data not being available? My data constantly turns on and off, on and off every couple of seconds, then stays off for minute or so then flashes on and off again. I think I'm having trouble using up my data because...

Results of moving to the new Rewards. And loss of communication continues.

Ok I am on the New Rewards!!! Account #1 ResultsWill go from paying zero to:Pay $15 plus taxesPay $15 plus taxes$15 cashed in rewords (no taxes).3 month average will now cost me $10 a month and cost will increase with a continuous loss of referrals...

Free Physical sim for new activation

HI All, i don't think physical sim was free earlier. So, the promotion of free sim card is back!! So, both esim and physical sim are now free with activation

Resolved! SIM card

I have not yet unsubscribed to Koodos. Can I use my present SIM card instead of getting a new one?

My subscription Never worked!

Hi everyone, just wondering why my subscription is not working. I cannot make a call or text and I cannot receive a call. When I try a call it rings but I get the message "call failed". I greatly appreciate any help. Thanks!

Suscription not activated error

I had a eror in the last step (after I chose a phone number), and there is a follow-up message " Something didn't go right while activating your subscription", is there anyway to solve this problem?

cancle my order

i ordered an e-sim card with a plan of 29 per month, but my phone does not accept e-sim cards!!!!! and I can even activate my account!!!!!! there is no one reply to our question in the live chat!!!! so disappointed!!! spend so much time dealing with ...

Urgent Complaint Regarding Public Points Program and Increased Monthly Charges

Dear Public Mobile Customer Support,I hope this message finds you well. I am writing to express my deep dissatisfaction with the recent changes introduced by the new Public Points program. Contrary to the promotional claims that the program would be ...

Re: i want to update payment method

I want to cancel my account and have everything removed from my phone please

Not receiving phone calls, and unable to send or receive text messages.

Hi,Activated my sim card yesterday, and I am not able to receive phone calls, and am unable to send or receive text messages. I can make calls.Thanks.

can't activate my subscription

I keep getting an error code on my app account that I can't activate my subscription

Resolved! Data Roaming in the US

I am on the Public plan that offers 50gb of data in both the US and Canada. I was just wondering if I have to turn on roaming during my time in the US and if turning it on won't cause additional charges. Thanks.

Can’t transfer over

Got text to transfer authorization from Virgin Mobile. Said YES to transfer, 24 hours later, the transfer has not taken place. Called Virgin and they said to Public Mobile to send a 2nd request

Resolved! I Purchased 1000 UK Long Distance Minutes over 24 Hours Ago But Not Working

Hello all,I purchased 1000 UK Long distance minutes over 24 hours ago to call a UK Bank (03457 212 212) however when I call the number I get the automated Public Mobile message saying I do not have enough minutes for the call. I have tried adding +44...

Data being used from add-ons before main plan data used up.

I just checked my plan data usage to see if I am close to using up my monthly amount so that I can TRY to use SOME of my Loyalty "GIFT" (for being forced to change to the new, worse point system) of 240G before the 150 day time limit expires and my "...

Porting number

@CS_Agent I recently ported a number but received this text:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone...

Service

Account is active. Fees are paid for 90 days. Phone number is shown. The SIM card is not registered and the phone number has not been ported

Logging in

When trying to log in to Community, and to My Account, why do I always have to request a new code to be texted to my phone, multiple times before I receive any code?

Resolved! Overcharged for 1GB of data

I noticed I had ran out of data and needed some more quicky, so I texted YES1 to the number that generates when you've run out of data. It explicitly said I would be getting 1GB of data for 15. But when I checked my account, I had been overcharged tw...

Change my plan

I didn't explain enough in my last post. I had the $25 plan for about 4 years. With rewards the price dropped to $19.21 with tax. Now I'm paying $25 plus tax again. Over the years I was given add-ons amounting to 7 gigs of data and a total of 1500 in...

Activating sim

I need a live person to help me the sim card you sent me wont activate and your customer service sucks too confusing

Traveling

Hello, can i use youre sims in other countries? Going for travel to sweden

Login problem

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Plans

My husband has a plan for $6.90 I would like this plan

Resolved! No option to make a payment by credit card on my account

I forgot to update my credit card on my account, therefore i woke to no service as my account, i changed my card and then there is no option to make a credit card payment on my account, only to redeem a voucher...when i dial *611, it asks for a pin ...

plan

Hello,I have changed to $29 for 40G on 4G network plan in my account and effective on renewal date(Today).But I saw it still charged me $34 for 50G on 5G network as previous one.Could you please check it and let me know why this happen and what you c...

Suspended but enough in available balance

My service is suspended but there is enough in my available balance to cover it I need this fixed ASAP I'm furious every single month there's an issue to renew when I'm on auto pay and have money on my balance tries to make me make a credit card paym...

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