Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I received a text with 2 offers. One for 3 GB for $19/mth and one for 8 GB at $24. But when I check my account I only see the offer of $24/mth. So does that mean that the text message may be not legit. That is why I did not answer with yes1. Thank...
Public Mobile has been taking money from my account for years. I can't stop it. I do not have an account with PM and have joined the community to find a way to stop PM taking my money. Any ideas? BTW: I have tried talking to a human - I've been b...
For quite some time now I’m having issues with my data not working how it should be, snap chat I can never watch anyone’s stories unless I’m on my home wifi, and elsewhere my data taking forever to load. I’ve never came anywhere near my max gigs, the...
My account was put on hold couple of months ago. As I was about to cancel my subscription, I was fine with that as I assumed that I would not be charged with he subscription going forward. I have noticed that I am still being charged and when I try t...
I'm on an $18 plan where I get 1GB of data. Yesterday, I got a text saying I can get 3GB of data for $19. Seems like a good deal for an extra $1. But does anyone know if I keep my existing phones services?
I want to know the result of my ticket 473827-534 which was submitted long time ago.
for the last 6 months i get an oops! error message when i try to change my plan. i can never get to that page.
My subscription is up for renewal will it automatically renew with my previous subscription plan price and details if I don't plan to change it?
I successfully changed my phone number and receive calls with that new number. Yet on my phone menu it shows the original phone number which now does not work. I have tried restarting my phone but my phone menu still shows the original extinct number...
I haven't used your service, but I keep getting charged. Please stop it.
Ported number ###-###-#### they manually released it today said you had 72 hours on your end. I have Samsung S22 on Esim. Currently no calls or texts capability. I need you to reprovision or refresh. Signed up March 31 and waited thinking that's all ...
I'm currently on a 1GB 4G $19/mth plan and i got an offer from 5474 via text for 3GB 4G $19... so the offer is upgrading my data limit for the same price.Nothing comes for free these days.There must be a catch?Whenever you switch plans, do you lose a...
I have a 4G 1GB plan for $19. I just received an offer for a 4G 3GB plan for $19. What does it mean if I accept the offer? Does my monthly payment of $19 changes for more GB?
I just tried to lower my subscription from the $39/month plan I am on to something lower, and in the new website design, it is only showing me a $40 and $45 plan. There is nowhere to select a cheaper plan because I am not using what I already have. ...
I have a new phone with a new number that I chose when purchasing esim. Should that number be listed as my “Primary” number in Settings/Cellular? Right now my number is listed as “Travel-Public Mobile” and a weird number is listed as “Primary”.If my...
I am wanting to change my plan from the original plan that I had first selected. I have not yet activated my SIM card, but have paid $35 for a Canada plan already. I would like to change my plan BEFORE I activate my SIM, change to the $40 Canada-US-M...
I Received a text to upgrade subscription and I did not text back a response but it automatically sent the yes2 when I opened the text .I do not want any upgraded to my subscription. attached is a copy of the text I received. Please confirm that I wi...
funds were deducted from account. But won’t update to the plan. Used the change now. error captured in screenshot below thanks.
Hi, I got a text from 5474 about a special offer from Public Mobile. Is this a legit text? Can I change the way of receiving promotional offers via email? Thanks.
How do I use the add-on's that I have accumulated in my account over the years ?
Hello, I purchased a new phone and am trying to log in to my Public Mobile account to request a new eSIM. The app requires me to validate via two-factor authentication at this point via text, but I cannot access text messages until I have a new eSIM ...
Reactivated my subscription on April 6 ($35 plan)•eSIM failed to activate (error shown in app)•No service for 9–10 days, 0 MB usage (screenshots available)•Ticket system is not working for me (submission errors + no confirmation received), so I’m una...
my credit card card got charged, but I still don’t have any service
I got offered to switch to Telus and they changed my phone number to the new service, I tried to go back to public mobile app/website and I login and nothing happens and I can't see anything and the app and website doesn't work and none of my informa...
I have a phone with auto payment set for my son. There are hundreds of dollars in unauthorized payments on my CC. I NEED to cancel his plan ASAP
Hi everyone,I'm running into a billing issue across multiple accounts that auto-renew on my card. The payments should have gone through, but didn't, and now all accounts are suspended.When I try to pay manually, it says "try again later." I've confir...
My plan is 45 a month so I got a 5 dollar voucher and a 40 dollar voucher. The $5 went on but the $40 won't go on...please help!!
I opened a public mobile account a month ago. Today I got a bill from my old account; they told me that Public has never transfered my old number over and that I'm using a temporary number on public and the old number is still with Virgin. How do I...
I want to reactivate my number, but accidentally bought a new plan with a new eSIM. I haven't activated my new eSIM yet as I realized mid purchase that I don't want a new number but now I am stuck on an eternal loop and the chat won't help me or allo...
I’ve cleaned the SIM card and put it back in and I also toggled on airplane mode for 10 seconds but it doesn’t seem to work. I can’t receive text messages but can deliver them. I have the SOS symbol on the top right. how do I resolve this issue? Or i...
