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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Why is public mobile charging me 13% for tax when I live in alberta? And how do I change it!!??

My account does not recognize my SIM and I do not have data any more even though I pay every month

As the caption says, my data stopped working about 2 weeks ago. It was working fine all along and my monthly fee has been charged every month on the credit card. I tried restarting the phone and putting the SIM card into different phones, still did...

transfer from Koodo is taking 6 hours so far

Help. I transferred 6 hours ago and still no phone service.

Ipad

Can i use my public mobile sim card on my ipad?

Account Management - unable to Login

Unable to Login as I forgot the email address.Phone number is xxxxxxxxxxxxxxxxxxxxxxxKindly help.

Resolved! Pay my Subscription

Hi, I recently updated my credit card information, and my payment was declined yesterday. My subscription is $20 per month. Because when I click pay now, the amount shown is $40 instead of the 50% promotional price of $20. Can I continue with the sam...

Resolved! Mexico plans

Does the US Roaming - Talk Text $15 add on include Mexico?Is there a plan that I can use in Mexico? Its only needed for 2 weeks

Just signed up and it’s not working right

I can receive calls but am having trouble making calls on my primary line and have tonuje my travel line. Text messages are not delivered and i receive them with a delay. I’m pretty sure my data isn’t working either.Assistance is appreciated. I didn’...

Will a 'US calling and data' reward work on a Panama cruise I'm taking?

I will only physically be in the US to embark and disembark the two week cruise. The rest of the time onboard will be in Mexico and Caribbean waters/pots of call.

Koodo prepaid

I need help transferring my koodo prepaid phone number

Resolved! 50% off for 24 month promo code with free sim?

Anyone have any luck with any promo codes. Trying to create a new activation with the promo 50% off for 24 months with free eSim. Wondered if there are any other codes out that are working. Thx edited by computergeek541: changed category (discussion ...

Lost sim card

I’ve been travelling, and I lost my public mobile SIM card. How can I get my phone reconnected to my public mobile account for my phone? Can public mobile issue me an eSIM from the same account? Thanks. Caleb

How to report a double/over charge

I’ve done the chat box and nothing seems to be resolving.

Service - File complaint

The service is dismal. How to file a complaint?label Service

Want to change number of rings before voicemail

I have an iPhone and it's only ringing about 3 times now before it goes to voicemail. Want to double that, so please advise, thanks.

Billing - 50% promo issue

Me too! Same problem!

Caller Id Display

Hi, I need to display my caller ID when i call someone, I want my call to show up under my business name, right now it just shows my number, name has already been changed in the public mobile app, any help will be greatly appreciated, Thank you!

Caller Display for my number is not correct.

When I call people the Caller Display shows a company name that correct instead of my name.THis has nothing to do with my phone. It only started after I switched to Public Mobile and I have the same phone.ThanksAaron

Credit Card

My credit card expires 02/26. How do I put my new card number in your system.

Re: Billing

On the app it says my billing is $24.12 as of Feb 24, 2026. But on the website it's showing I need to pay $47.12 for Feb 24, 2026. It's quite confusing. Do I have to pay the $47.12 for my promotion to be applied? Or what is it. It's very confusing. I...

Billing

I signed on for 50 percent off deal in January 2026 for 2 year plan,i'm being billed the full amount.

Last Step Activate Your SIM

Step 4: Finish Setup, and I need to know which email to use. I have tried xxxxxxxxxxxxxxxxxx and I have tried xxxxxxxxxxxxxxxxxx, and both have the same thing. Step 4: Finish Setup

Someone please help

@CS_Agent I need an agent to activate my plan as I purchased a $50 voucher. my father just died and I have no heat no car and live in a rural area with no phone and every agent keeps telling me that you can’t do so with a voucher. I don’t have any mo...

Resolved! Subscription Did Not Renew

Hi,I signed for the $20 a month 60gb Canada, Us and Mexico promo. My first payment on my credit went through no problem.My subscription for some reason did not renew and now if I try to pay tries to charge me $40.Please advise,Thank you,

Cant get into my old gmail

I have two accounts on here one for my girlfriend and one for myself.this one is hers I can't get into mine.i have no way to use my points that's been collecting now for about 2 years.i like the prices here but this site is useless of ya cant contact...

Resolved! SMS not working internationally

I’m in Brazil and I’m not able to get or receive SMS even though I have WiFi and data from a local carrier (separate SIM). Has any had a similar problem? Were you able to resolve it?

Data usage recorded is incorrect

Public Mobile is telling me that my data for the billing cycle is used up. However the daily usage does not demonstrate this at all. What do I do? I am - according to Public Mobile - out of data for the next 17 days!

Resolved! Pretty sure SIM has been cloned. What do I do first?

Eversafe sms 2fa messages early this morning, now not connected. I got an alert of suspicious activity from my bank that has SMS 2FA, and I can't even log in now. I need to go in person to my bank, but meanwhile I assume the bad guys are going to tr...

Resolved! Sim card troubles

Hello! I have a public mobile sim card. I am trying to use it right now without success. I have tried the SIM card also in a pixel 9 in order to check. That also didn't work. The phone I had broke and i had a functioning esim. Is that part of the pro...

Sorry, we're not able to process your payment at this time.

For some reason my plan wasn't renewed, now I am trying to pay, but getting this message:Sorry, we're not able to process your payment at this time. Please try again later.Any idea what could be wrong?Thank you

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