Community

Re: Blurry Photos - Picture Messaging

All family photos I receive are so blurry i cant even see whose is in them. My other family members are having no problems receiving these photos. This has been happening for months now.

How to increase data limit

Switch to Public Mobile from Telus

My friend only has one iPhone 6e and wants to switch to Public Mobile from Telus and keeps his Telus phone number, what is the best way to do this safely. He does not want to lose his Telus phone number.

I need to lower my plan!

I would like tp lower how much i pay for my subscription. I currently pay $35 before tax and it is getting to the point where i am really tempted to just use up my accrued reward and just move to a different provider

Re: Price jumps .

I got a new phone and they are still charging the extra $5.

Active service

I found out that my setting in my account is inactive.  So I reactive the service.  And make a payment.  How long my service can be resumed?  Thank you so much.And how can I set up the 4 digits code when I dial *611?

Missed payment

I missed my payment few days ago which I want to pay now but the link isnt showimg under my profile?. 

Payment

1.  I thought I set up my credit card for the recurring payment.  But it seems it failed.  And Public Mobile cut my service on my payment date.  What can I do?2.  With dial *611, it always asks me to key in a 4 digits code.  How can I set it up?

No Mobile Network

No mobile network/service (Huron County, Ontario)I have reset network settings. Restarted phone. Etc. Still no network/service at all. 

Issue with towers or Outage?

Hi since this morning my phone has been switching from no service to public mobile and I don't have any "bars".Is there currently any issue like an outage?I'm in Montreal, Quebec.

Porting issue

I switched from fido last night on my dads phone and authorized the transfer of number by texting “yes” and it resent the text at 5am so I did it right away again and now it’s showing no service on fido and on public it’s showing I have service but n...

voicemail constantly having a notification when there isn’t one

 it’s been a month or more since this issue is there. I tried enabling urgent messages only, or even change notification timing. But it seems nothing is changing it. Is there a way I can fix it or just remove it? Any thing helps

Issue with phone number from Fido to Public Mobile

Hi Public Mobile Support,I am writing regarding my phone number transfer from Fido to Public Mobile. The request was initiated yesterday morning, but the transfer is not yet complete.Currently, my old Fido service is still active on my phone, and I n...

Outage?

I’m simply curious about why we had an outage from around 5:30 pm til Midnight tonight (Wednesday, July 1st) in the 100 Mile House, British Columbia area.id like to know what the cause was. There is no explanation on the website. No messages, nothing...

eSim

"I have been trying to install my eSIM, but it has been stuck on the loading screen for over an hour now. I already tried restarting my phone and scanning the QR code, but nothing works. Customer service hasn't replied to my messages either. Is the i...

Data usage- incorrect

I just downloaded all my data usage by using AI- and it said:The total data usage recorded in your log is 668.66 MB.This is roughly 0.67 GB, which means you have used about two-thirds of a single gigabyte across the entire period shown (June 2 days t...

Transfer incomplete

Tried to scan the QR code but it expired.  cannot get my phone to work.   What should I do?

Phone number transfer issues

I just had my number transferred. I cannot receive calls or texts and I just want to know how long that process takes to complete. I can't access anything because I can't do 2FA. Can't even sign in to my public account because I can't receive the 2FA...

Door Buzzer phone concern

Our Apt. Door Buzzer does not work on my phone. I work from home, and have missed packages. I have been asked to consider changing phone companies. Do you have any suggestions??

Completly locked out

Hi friends. I have a huge huge issue. I have my log in credentials, but every time i try to log into account or community (I literally had to make a new account just to post this)  it goes to a 2 step verification, where it sends it to the WRONG EMAI...

Fix my issue asap

Pancho fix my mobile data it’s not working asap and very poor customer service **bleep**ing took me an hour to reach you 

Two separate charges every month

I’ve been charged two separate prices with auto pay every month for as far back as I can see in my statements. Only the correct charge shows in my account on the app. 

old name pops up briefly 😔

My old name pops up for a second before my legal name comes up. I have tried everything. I uninstalled the app, I cleared the cache the name in my account is correct but yet the old one still pops up it's brief but it's still a pain.

Activation issues with Samsung S26 Ultra

Just switched from Bell.  The eSIM is working for data but not for text or voice.  When I toggle off Bell it greys out my voice and text even though the eSIM is selected as the primary.  Has anyone had this issue…is there a setting in the phone I nee...

Reactivate SIM card after changing to e-sim

After getting a new phone I switched to e-sim before realising the new phone had a sim card slot. Using physical sim gives me a lot more flexibility to switch devices.When I try to goto the App->Change Your SIM Card-> (Enter the sim card number)I the...

Transfer sim

Number ported from TBayTel. Outgoing calls/data work. Incoming calls and SMS are not being received. This looks like an incomplete number port/routing issue

eSIM setup

I have a new galaxy A57, I have subscribed to plan. I checked imei number and your site said for will work with eSIM, but when I scan the QR code to get started I get message on phone code invalid or already used!