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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Not receiving confirmation via text

Can’t seem to receive the confirmation text to confirm number ported successfully. I checked the Cellular section in Settings and the number has been ported and we are on PM. I’ve tried to log into my Eversafe account but can only get as far as rece...

New activation

How long does it take for the new activation to happen?

Payments

I have been trying for 2 months to update my payment method and it will not work thur the app or online and I cannot get in via calling either

Re: eSim Transfer to new phone

I did this, it suppose to be free. But I got charged 5 and tax for the new esim on the new phone. How do I get the refund?

eSim Transfer to new phone

Hi, I am switching my iphone to a newer one. I was using an esim in my old phone. How do i switch my number to the new phone to use esim?

Resolved! Banked data

I had multiple GB of banked data and it disappeared! Did Public just pull back all banked data? I just checked it a little while ago and I still have 4-5GB and it's gone. I checked my usage and I didn't use enough extra to consume it all.

Resolved! I still don't get my Sim Card

@CS_Agenthi,I'm Public Mobile new subscriber and I already ordered Sim Card to send it by online from 12 Sept 2024 (already 9 days) and until now I still don't get it. Could you help me to check it because I need to use it as soon as possible? I'm st...

Locked out of account

My mother and brother has been locked out of their account and cannot gain access to anything. They need to update their payment method in the next 3 days but cannot get into their account even after changing their passwords. What do we do next?

I downloaded the public app but when I go to login the eversafe.id.telus screen is blank

I installed the sim and downloaded the app but I can't complete the set up because the login page of the app is blank.

Canada USA unlimited minutes

I purchased the Canada USA unlimited minute’s texting etc. with 50gb of data but today I was close to the US border and received a text message 762-6 about roaming add ons for $10 for 15 days. What gives?

Can I activate two phones with Public Mobile SIM cards?

I have two kids. One has been using Public Mobile with her phone right now, but the account is under my name (because I'm paying for it). I just got a phone for my second child and want to be able to add her to my account. Can I activate a second SIM...

Porting my number

Hello,For some reason, when I created the account (xxxxxxxxxxxxxxxxxxxx), porting my number xxxxxxxxxxxxxxxxxxxxxxxxx from FIDO was NOT made and the line is still charged from FIDO. The current number is xxxxxxxxxxxxxxxxxxxx on Public mobile.Please a...

Dropped Calls and cutting in an out

Anyone else having problems with calls dropping or cutting in and out

Traveling in Europe

Traveling with my Public Mobile phone. Does anyone know - can I tether off my wife's Rogers cell phone, that has Roaming? I don't want to switch SIM cards, as I don't want a different phone number. Unless I have no choice!

Sim & account locked

I have a sim some how i locked it yesterday and don't have PUK i also locked myself out my account my numer is xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.My account is active until oct 16 2024 before top up.

How to display company name while calling?

How to display company name while calling?Thanks

Service suspended

I’ve been with public mobile for years. I’m on autopay, nothing has changed with my banking. Payment was taken out on the weekend and today my phone won’t make or receive calls. Really sucks you can’t contact a human and are forced into this online ...

Double charged in April and then again in August on my account

April 21 I got charged $42 and then again on April 23 got charged $42 because before it was showing insufficient funds so I didn’t manually.In August on the 19th got charged $40 showed insufficient funds so I had to rely. It got charged $42 on 19 Aug...

Some incoming Callers receive "Out-of-Service" message

I have been having a few issues with phone calls this summer. Often a call gets dropped, and now I'm finding out that some incoming calls are receiving an "out-of-service" auto message and can't get through to me.Why? Can you fix this please?

company name

how to sign my number with the company name? Thanks!

CSA

Unable to update credit card information

I am unable to update credit card information as the older card is about to expire. From browser I am getting the following error: Sorry, we’re not able to process this request at this time. Please try again later. From app: credit card validation fa...

no service

i currently have no service because they havent taken money out yet . it is due to renew today , money is in my account . i have now lost time at work because i cant use my phone . why do they do this

Auto-Renew Payment problem affecting multiple Public Mobile customers

Today my service was suspended because PM failed to take the auto-renew payment. The same thing happened to my wife who has her own separate PM account. I see that it has happened to others too. So, I'm leaving this post here in hopes that it will...

Resolved! Change subscription from 3G to 4G plan

Hello: my current plan is 3G, 1GB data, unlimited canada talk and unlimited intl text for $25/mo. I have approximately 1500 intl. minutes and 6 GB data add-on from prior years that don’t expire. I was getting a $3/mos loyalty reward but that has now ...

Resolved! Not able to call out

Incoming and texts are fine

Resolved! Re: $29 promo for 40gb at 4G

When porting back, did you get a new PM sim card, or did you still use the old one?

Subscription didn't renew no option to pay

Hey guys! My subscription was up for renewal today, but the auto renew didn't go ahead. No problem I said, I'll just pay from my public app, there is nowhere on that app to pay them. Been going round in circles for an hour, didn't think it would be s...

CSA

Resolved! Long distance rollover

I have family in New Zealand and England. I understand I need to buy the International and UK add-ons, but are all unused minutes rolled over until they’re used up, or is it only for another month? I don’t want to have to keep buying add-ons if I don...

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