Community

My data use

I just start my date circle today and got a notice that I have used data 2/3 in total, and I  actually didn't use yet because i was stay home with WIFI all the time.  Is it the system problem? Lina

Refer a friend

Hello,I recently joined Public Mobile, and then referred my husband to join, which he has.  How can I get my $10 refer-a-friend credit?Thanks 

remove /disable pre-authorized payments

How to remove / disable pre-authorized payments as it was before?

Adding a number to Eversafe

I changed my number yesterday because I was sick of spam calls. (Had a PM before and still now) Tried to add it to eversafe, but it told me an Everesafe ID already exists with this number.. okay well I texted a tons of friends and family that I chang...

Unable to receive messages in the UK

I am in the UK and have not been able to receive any messages despite having data roaming turned on. This is a big problem for me as my banking and various other things requiring log-ins are all sending security codes through which I am not receiving...

I need help

I’ve put in two tickets and have not got anything back, I need help with my phone? I was unable to buy a phone card at the store so I tried getting into my account and couldn’t so made a new one but they made me use a new number but I didn’t wanna do...

I cannot make a call to toll free numbers

I cannot make a call to toll free number

Number transfer chaos

I wanted to transfer my number and my account says my number is my old number but on my phone I still have my old sim active else I don’t receive messages. My account here says that a number transfer isn’t possible and my customer request has been un...

Make a payment

How with a credit card

Phone calls and receiving not working

Hi, I joined yesterday and my phone still doesn't receive or make calls or emails. I've been getting a message that says SIM1 not provisioned

Payment

Re: US unlimited talk and text

Same issue here. I have the us/can/Mexico plan cut when I travel to USA everything works except I cannot make a phone call. I can receive them but not make them. Tech staff at public mobile have been of no help and are a waste of time.

Activate

Friend of mine would like to activate and port a number to public mobile, how do I do it? 

Text to email and visa versa, not working!

Hello All,Anyone out there help me figure this out (text to email and visa versa, not working), I have 3 tickets, first was 3 weeks ago, no response from CS.Thanks in advance.

QR Code For eSIM

please can I get QR Code for eSIM, I need to activate a new phone.

Phone not working

I switched from Virgin mobile to Public last night and am not receiving calls and texts aren't working at all. I've sent a private message to CS_agent and haven't heard back. Does anyone know how I can get ahold of someone at Public to get this fixed...

login error

so i typed in all the right info to log into my account. recieved verification code in email typed it in correctly.  it comes up as login error.  i trying 2 times validating and cannot gain access through the app..  anyone have a fix also how do i ca...

Cant verify

Recently i lost my phone that had a esim connection with public mobile, i purchased a new phone, downloaded the PC APP LOGGED IN. and it asked to verify myself and sent a code to the number the i have with PC mobile, but i dont have the phone as it g...

Problem porting phone number out

I gave new provider wrong account number I have correct number now but I can’t receive a text to my number as I don’t have a public mobile sim in my phone 

eSim

I have been a subscriber since February 21/2020 never missed payments (email) xxxxxxxxxxxxxxxxxxxxxxxxxx on October 12 bought eSIM for my new iPhone 17 transferring was better than I expected I could call and receive calls but a couple days latter th...

How to cancel subscription

I live in Spain, can’t enter my account to cancel subscription, it requires my phone number otp verification which is not available here, solely by email isn’t sufficient. No customer support answered to me. What to do

I can not call out and receive call or check voice mail

I can not make call or receive calls from other, I can not check voicemailI can text other number and use data on the phoneI have reset the phone with sim card out and it says that I'm attached to the public mobile networkI'm becoming very frustrated...

Streaming bundle doesn't work for Public Mobile customers

There is a streaming bundle that is available for public mobile customers, but it is a Koodo promotion. I subscribed to the bundle but couldn't active my streaming subscription because I don't have a Koodo account. To activate the promotion there is ...

billing

My Account being billed twice and having trouble sending message/submitng tickets to agent on Chatbot 

Service activation after number transfer

Ported the number from old Telus service yesterday however I still have no access to public mobile esim.