Community

Does Public Mobile issue any never-used-before numbers?

I have a Public Mobile phone # + data plan that I only use for data. I have never given my phone number to anyone nor have I ever made a phone call from it. However, I was receiving non-stop spam calls and calls from debt collectors and robo-dialers,...

can't be called by Telus support on PM

I have a phone account with Public Mobile and home internet with Telus. Have had this issue with Telus support for a while, their calls to me don't even show up on my phone, but I do get their voice mails as well as their texts—anyone else had this i...

Need to contact an agent

Hey everyone. Maybe someone can help me with this.My father passed away in December and he was paying for my phone plan. I've been trying to reach an agent from Public Mobile to help, but I haven't been able to. I have no information on what his acco...

No sign of 5G... but I'm on a 5G plan.

Hello, I ported over for the $20 deal (CAN-US-MEX, 5G) a few weeks back, e-sim "install", number port all went relatively smoothly. But I've only got options for 3G and LTE in my Cellular data options. No sign of 5G. Troubleshooting steps please? I'm...

I can't find pin to add money to acct

After Factory Reset, I can't access my eSIM

Greetings, I am stuck in a bit of a difficult situation.  I had to factory reset my phone, and with that I lost my eSIM (Pixel 7a).  The problem I now have is that the email account i have is protected with 2FA and I can't get this code because it's ...

Lost phone

I need new SIM card for my lost phone in Cuba. I need to report lost phone.

Service temporarily suspended

Hi all, My billing cycle refreshed today and I had forgot to update my payment card so my service is temporarily suspended. I have updated the payment information. How soon will my service resume? @CS_Agent 

I can’t receive text messages

I just transfer my phone number from Lucky Mobile to Public Mobile in 3days ago, but so far I can’t receive any text message, but I can take phone call. Is there any way to solve it?

Asking for a friend

My sister's phone is broken and can't need to access her account, can she use my phone to access her account through my app

Sim card delivery issue

I signed up for sim card on Jan 26, 2026, and still haven't received it. Who do I contact?

Payment

Many times i ask for mi payment,charged me 2 times,diferent amount???

Number changed

I didn’t request to change my number after transferring from fizz to public mobile last week  my phone number was still the same one until today 

didn't receive the sim

Hi Customer service,I applied for public mobile sim on Jan 26 through your app. As per the email confirmation I was supposed to get physical sim by Feb 06. as of Feb 12 I didn't receive the sim. Kindly look into this matter.Thanks Athul m P  

SIM card

How to activate my new SIM card?

Unused service refund

Hello, I was wondering how to get the refund for the part of the month I paid for that I will no longer be using? I just transferred to a different company and I still have half the month left that I already paid for. Thank you!! 

Data useage...meter vs details

I got a message saying I used 75% of my data. So i looked at the data detail to see where it all went.   Data detail says I have used significantly less than the meter says. For example,  one day shows less than 10 MB in detail vs meter shows more th...

Wrong payment

I thought I was paying for my subscription, but I ended up paying for a new one. I’m wondering how I go about getting a refund

App Login

I’m trying to login to the app on my new phone. Everytime I try to log in it says Something went wrong please try again later. My password has been changed and is correct.

My card was charged but my account was locked

I get automatically billed every month for two phone lines. I was billed for both this month, different amounts this time, but when my kid needed to call me we found out the account had been locked for non payment even though the amount had been post...

new phone cant get esim

I am transfering to a new phone, but the option for a esim is greyed out both on the app and the website  

Wi Fi calling

Why can't I see turn-on Wi Fi calling on my S23 phone. 

My phone service doesn't work after I changed my phone number in the public mobile app

Exactly what the title said, I can't call, text or use data but my phone says there is signalThings I tried troubleshooting;- rebooting the phone- taking out the sim and putting it back in- using different phones, both android and iphone- resetting n...