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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15630 Views
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26733 Views
  • 184 replies
  • 27 Bravos

how can i talk to a human?

I keep trying to edit my payment card because my old credit card expired.  I go through the steps to edit the payment details, but then i'm told that there is a problem processing and to try again later.  I keep being told that.  It's very frustratin...

JudyMPayne by Great Neighbour / Super Voisin
  • 250 Views
  • 4 replies
  • 0 Bravos

Subscription plan change trouble

I want to change my subscription plan but it won’t allow me to do so! I’m attempting to change it ‘on the renewal date’.

PeteZa by Great Neighbour / Super Voisin
  • 171 Views
  • 4 replies
  • 0 Bravos

change old $25/3g plan to new $21/4g plan

hi, unfortunately i'm starting to lose trust with public mobile saying "delivering on our promise" and "continued loyalty". (feels like empty words)as a longtime existing customer on old $25/3g plan who wants to change to new $21/4g plan without losi...

parisax1 by Good Citizen / Bon Citoyen
  • 314 Views
  • 4 replies
  • 0 Bravos

Agent

Why is it so difficult for me to get hold of an agent today.  I want to know if the subscription choices have changed recently. I used to get the $15.00 with 250mb but now it doesn't seem to have the data with it.

Aye by Great Neighbour / Super Voisin
  • 108 Views
  • 2 replies
  • 0 Bravos

Resolved! Plans

I referred my friend joined PM and she registered $29/month planJust did not understand “$25/month with a 90-day subscription”, she was charged $29, after 90 days go down to $25/month, am I right?thanks 

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Lhaha by Great Citizen / Super Citoyen
  • 223 Views
  • 4 replies
  • 0 Bravos

Travelling in USA

Hello, I’ve searched the community for some answers but while getting some info that’s helpful, I’m still left not totally sure of my options. I’m travelling to the USA for seven weeks and use Messenger to keep in touch with family since I’m at a hot...

Wini by Great Neighbour / Super Voisin
  • 374 Views
  • 6 replies
  • 0 Bravos

Resolved! Texting

Unable to send or receive text messages since I switched my service from FIDO? How do I fix the problem?

Rahimalawan by Great Neighbour / Super Voisin
  • 161 Views
  • 3 replies
  • 0 Bravos

Number transfer didn't go through

Hello,Yesterday I switched over to Public from Freedom, but my number transfer isn't going through. The temporary number public gave me is working but my actual number is stuck on "Verfying"I responded to the text from freedom with YES while my freed...

DanTheMan8 by Great Neighbour / Super Voisin
  • 112 Views
  • 1 replies
  • 0 Bravos

Re: Not receiving all text messages.

I am also not receiving SMS messages from people (including a PM user who just tried). I *did* get my request to transfer from my old service provider (Freedom) and responded yes. I am receiving voice calls.

ColinBiggin by Great Neighbour / Super Voisin
  • 159 Views
  • 1 replies
  • 0 Bravos

Plan renewal

has anyone else had the issue with the subscription ending a day early and not able to use the phone or internet my plan is set to expire Apr 29th and it is already shut off.  any ideas on how to correct this.

Chris87 by Great Neighbour / Super Voisin
  • 141 Views
  • 3 replies
  • 1 Bravos

Not receiving verification codes and texts since switching

Hi there, I switched to public mobile almost a month ago and it's been good but I have not been able to receive verfication/confirmation texts from publicmobile and all other apps. I have restarted/done updates etc but I still can't receive those typ...

MizzMiche by Great Neighbour / Super Voisin
  • 156 Views
  • 3 replies
  • 0 Bravos

Does not receive and can not messages.

Recently I transferred my cell phone # from Fido to Public Mobile. I can make and receive calls , but I can not send or receive messages.  

sorayanh by Great Neighbour / Super Voisin
  • 123 Views
  • 2 replies
  • 0 Bravos

Credit card payment

Service was disconnected because of no payment. Visa claims that the payment was made but PM claims that payment was not made. Service still not reconnected. Not sure how to resolve this issue. 

A525g by Great Neighbour / Super Voisin
  • 126 Views
  • 3 replies
  • 0 Bravos

Too many minutes on an unlimited plan

Hi:My husband and I just signed up with 2 separate Public plans. Both have unlimited talk and text and 50G data. We have both had trouble calling the other but have no problem calling anyone else. Support told us to reboot and that fixed the problem....

Campernanny by Great Neighbour / Super Voisin
  • 102 Views
  • 1 replies
  • 1 Bravos

Complimentary Bonus data has not been Added

Got this message a long time ago, I screwed up and repurchase a plan right away believing that the promise complimentary Bonus data due to Public's Mobile switching me to the new program. Please fix this. Thank you Public Mobile here, delivering on o...

NaYr by Great Neighbour / Super Voisin
  • 169 Views
  • 2 replies
  • 1 Bravos

Service agent

Can someone send me a link to reach a service agent? Also tell me where I can find it on the site. Thanks.

Juno12 by Great Neighbour / Super Voisin
  • 121 Views
  • 2 replies
  • 0 Bravos

Carrier update

My son’s cell service stopped working with cellular displaying "An update is required to use cellular data on this iPhone." I have backed up and updated my phone and cellular service still not working. Tried resetting network setting and same issue.p...

Scullyxo by Good Citizen / Bon Citoyen
  • 313 Views
  • 7 replies
  • 0 Bravos

Unable to port number to PM

I cannot port my number from Bell (not pre-paid).. on my mobile device I get: Unable to port number, please us a Canadian number! my number is an 819 number and I already being billed.. I am unable to complete the activation, if I cannot activate, ca...

Norbit by Good Citizen / Bon Citoyen
  • 219 Views
  • 6 replies
  • 1 Bravos

Account

@ Agent why am I still getting a payment taken out for an account that is supposed to be closed 

Lollie by Great Neighbour / Super Voisin
  • 118 Views
  • 2 replies
  • 0 Bravos

Public Eversafe ID & password reset not working

Hey, I am desperately trying to log into my Public account (created in June 2022).I have the email and password but it says that the credentials are incorrect or unknown. Also sending a password reset email doesn't work (not receiving anything anywhe...

Leander by Great Neighbour / Super Voisin
  • 118 Views
  • 1 replies
  • 0 Bravos

Public Mobile App

What's the data app usage showing:How does the app show my data usage, does it show remaining data or how much has been used each day?Remaining data :Does this mean that there is only the shown days remaining for the rest of the month or was it indic...

Knotty by Good Citizen / Bon Citoyen
  • 162 Views
  • 2 replies
  • 0 Bravos

Video and group texts

First I can't make a call with google Meet. Is this too much for this network and they don't allow it? Second, I try to make a group text and I can only see the texts that come to me. The group cannot see my texts. That's pretty cheesy if they don't ...

th3Bird by Great Neighbour / Super Voisin
  • 92 Views
  • 1 replies
  • 0 Bravos

I was told the are stopping all the points

I was told they was stopping all the points I earned and offered me free data as way of saying sorry, then I seen they was offering people a free month of service that wasn't happy, so I'm wondering how I get this free month of service, I have wrote ...

Hash_n_weed by Great Neighbour / Super Voisin
  • 195 Views
  • 2 replies
  • 0 Bravos

Payment

Cannot update payment imformation

Filo2010 by Great Neighbour / Super Voisin
  • 240 Views
  • 5 replies
  • 1 Bravos
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