Transfer number from Telus not complete

[BlaineCockell]

Teleus has not acted on request from Public to cancel account

[slusagm]

@Ash33 @BlaineCockell 

Dont ask Telus to cancel account.  If account with old provider is not closed, it is because the port was not done.  Closing the account earlier would stop the port request and number would be lost

@BlaineCockell proper way is to check with PM and confirm if account is portedband check what was wrong 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

     https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Ash33]

I would call Telus main phone number directly,  explain the situation, and have someone help you through the phone.  

The link  to get in contact with Public Mobile support is here if you want it: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi@BlaineCockell 

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chalupa_Batman]

---

@BlaineCockell wrote:

Teleus has not acted on request from Public to cancel account

---

Sounds like your porting request didn’t work.

There are two options. There is a number you can call that is primarily used for Koodo and Telus but some have had success using it with Public Mobile porting issues. Please go to your inbox using this link to see the number as they don’t allow the number to be posted on the forums.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Alternatively, and according to Public Mobile CS Agents, since Public Mobile is a self serve service, they prefer you create a ticket. Here is a direct link on how to contact a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.