Error: Credit Card Verification Failed. Please Try Again.

[HATQuestions]

I had the same problem with switching from old credit card to new credit card. Public Mobile did not solve the problem after 2 weeks. After multiple messages to the online agents; circular advice from the agents including clearing cache, using incognito browser, using App, uninstalling and installing the App, using different browser (I used Google and MS Edge), confirming activation of the new card and address with my bank, and multiple messages from different "agents" stating they are looking into the problem, there is no solution. I will close my account and move to another provider. Heads up if you try to move to Telus there are some limitations as to what Telus can offer you because Public Mobile is affiliated with Telus. 

[BKNS27]

@HATQuestions 

Please note that your account must be active to port out to another carrier. If your account is suspended then you need to make a manual payment to activate your account.

[hTideGnow]

PM payment system is glitchy sometimes

Usually just need to wait a day or even longer before you try again and issue will be resolved

and for those whose plan has already expired or need to pay it very soon, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers.  Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

I understand you already trying to work with agent, really nothing more I want to add.  Ask them to escalate to senior technical support