01-11-2025 10:23 AM
My renewal date is today Jan 11th, but i lost me service. I can't text and when i call i get "no active subscription" message. My payments method is correct and the same as last month.
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01-11-2025 10:59 AM
Thank you that worked. Glad we were at home and didn't need our phones.
01-11-2025 10:56 AM
it is possible you don't have a credit card setup on the system and hence autopay failed, so, you can also buy vouchers from stores, like Shoppers drug mart or London drug, and log the voucher online ,or via PM app or using *611
01-11-2025 10:35 AM
@ronsav71 wrote:My renewal date is today Jan 11th, but i lost me service. I can't text and when i call i get "no active subscription" message. My payments method is correct and the same as last month.
Hello @ronsav71
If you log into your account, take a look at the payment section. Do you have a credit card set up and more importantly, is it up to date? As in expire date? Is the auto payment turned on? Take a look at these to confirm things are OK.
01-11-2025 10:28 AM - edited 01-11-2025 10:29 AM
PM runs on 30 days cycle, when cycle period shows Dec 12, 2024 - Jan 11, 2025, the 30 days actually rom Dec 12 to Jan 10, and your renewal time is midnight on Jan 11 (ie, the service ends on Jan 11 00:00 and the day Jan 11 is not included in the cycle)
What you can do now is to manually renew by adding enough funds using this link
https://myaccount.publicmobile.ca/en/account/payment/funds/card