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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No phone/account suspension

Anyone else have issues with not being able to make outgoing calls? Today is the day my subscription is supposed to renew (automatically like every month since August) and it's instead saying my account is suspended because I need to make a payment?

Resolved! Why I do not get reward points, at all, for years?

Hello,I have been with Public Mobile for many years, from the old $$$back reward now supposed to be on the new point reward system. But even after years, when I click on "My Rewards", nothing show up, and hence I am missing years of rewards. What'...

US Roaming

Yesterday I added US roaming. Yesterday and Today I can not call out from the US. It says I have no US Roaming. Why? I have a receipt for US roaming.

Resolved! My Ticket

Hi I asked for my payment history on Jan.14 as Urgent case but I haven't received anything so far. Can you please please process my request ASAP? My ticket # is xxxxxxxxxxxxxx.ThanksAnnie

Resolved! Subscription expired Jan31

I tapped on the SUBSCRIBE NOW, my phone works, but THE PUBLIC MOBILE SITE keeps saying that YOUR SERVICES ARE ON HOLD DUE TO THE EXPIRATION OF YOUR SUBSCRIPTION. I have 90 days to figure this out. Is this a glitch? Or do I have to do something else? ...

Resolved! Add on

Hi, urgently need to use the 200 mb add ons that I just purchased. Nothing on my account indicates that I purchased it. Can't risk leaving home without data. How do I know I have 200mb data and where can I monitor the usage of that.

Hello I purchased 100GB USA,Canada, Mexico roaming

In the terms and conditions it clearly states at the bottom of the page that it's unlimited and slows down to512kbs is that the case if I use over 100Gb?

US Roaming Plan - Data not working in US

I have the same issue since arriving in the States today.

Transfer unused credits to my other account

Hi, I have a couple of PM accounts. Unfortunately I need to port one out and the account has a credit balance. That is, I have paid more than required. Please can you transfer those credits to my other PM account?

Resolved! Esim wont activate

I was doing a number transfer from telus. My esim wont connect to a network. So i cant confirm with eversafe. Im stuck in a loop. I had hoped i could delete and start fresh. Now it wont let me reattach the esim and i have no access to my eversafe.

Can not log into my account or transfer number.

Hi there, I have paid for a subscription, and as soon as I paid for it I was logged out of my account and now I can not get back in. The Esim was unsuccessful at being added to my phone as my phone number did not transfer. Now I am paying for a servi...

change subscription

Hello,I want to change my subscription. I found one option of 19$ in website but I cannot change it in my account. How can I change my account to that subscription? I have 27$ service right now.

Resolved! No caller ID incoming calls

Hi, I am having issues with the simcard because when I receive a call, I can not see the number of the person who is calling, I only have the message no caller ID, I put my sim on another phone to discard any set up on the phone but its having the s...

No signal network Feb 02, 2025

I have no network signal on my phone. Restarted several times. I live in Vancouver. Anybody what happened?

Data for the internet isn’t working

Signed up 2 days ago, 10G plan, eSIM, transported number over just fine. Texting and calling works, but the internet/apps barely work if ever. What am I doing wrong?

No service still money deducted from my bank

I have left PM, how do I get my invoices

I have left PM, How do i get my invoices.

Eversafe

I cannot add my number to eversafw because it is used by another eversafe account. Any solution?

Need help understanding charge

Hi, my credit card statement shows a charge from Dec 25 from "PUBLIC MOBILE SELF-SER" for $23.00. Could Public Mobile customer support please help me understand what this charge was?

20GB Data within Canada, the US, and Mexico at 5G Speed.

I recently activated my plan and need more details about it. My plan states:"20GB Data within Canada, the US, and Mexico at 5G Speed."Does this mean I can use up to 20GB of data within these three countries?Also, are there any specific settings I nee...

Resolved! Transferring phone number

I am part of a community group that has a cell phone through PM. The current owner of the account paid the last bill in January and suspended the account. Can I get the account ownership transferred to me? I am also a PM customer. The account is curr...

e-sim to physical SIM

Hello! I am going to travel outside of Canada in 2 weeks. I still need to receive an SMS, so I plan to leave a physical SIMCARD to someone. How could I order a SIM card with the same number as my e-sim?Thanks

No sim card now

I got the e sim card, it's still on my file, however now it says I cannot access network services, and I need to insert a sim card.

Changing email

How do I change my email linked to my account

Resolved! Calling

So last year I was able to call Cuba with my international minutes so if I was in Cuba would it be possible to call home in Nova Scotia

Resolved! e-sim with the same phone number as my physical SIM card

Hi,Can I purchase e-sim with the same phone number as my physical SIM card?My phone was stolen and I am trying to activate a new phone. I bought an e-sim card and looks like it has a different phone number. Does anybody knows how to buy e-SIM card wi...

My account

LOG IN IMPOSSIBLE

Resolved! LOG IN IMPOSSIBLE

Can't get past log in! Have been trying for days! Cannot activate my account or continue transferring number or anything. What do I do?

I can't make or receive voice calls

I just joined Public. I purchased the Us- Can- Mex SIM card. I transferred my number successfully from my other provider. I am traveling to the states and have found that my data and texting works, but I am unable to make or receive voice calls. I ha...

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