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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Activation issue

I received the SIM card, but not able to activate it because I can’t receive the code via text message, please assist asap or refund me. my number is ##########

Roaming

I purchased a roaming talk/text w/3G Data for 15 days.The Data and text seems to work, the talk never work. I cannot do any phone call, why??would be nice to be able to talk with someone

Resolved! Website Could Use A Boost

Seems like whenever i try to log into PM website it takes a while to get in. Very slow and sometimes it just wont log in and takes a few attempts. Regardless of whether i am connecting through 5g and a strong signal or using DSL at home this always s...

Resolved! US Roaming Add On Not Working

Hi everyoneI have purchased the 15-day 1GB US Data Add on (data only). Since I arrived here, the data has not been working, despite showing full reception and "LTE". I have tried searching various articles and troubleshooting, and it is still not wor...

Payment Trouble

the payment card associated with my account got hacked so I had to get a new card. my services were suspended because the card on file does not work, due to being cancelled. When I try to update my card information with my new card, it won't update. ...

Resolved! Subscription broken

Whenever I login it brings me to the payment page even though payment has already succeeded. I purchased a SIM card but it has not arrived in the promised two business days; it's been double that. The promotional code that a friend gave me no longer ...

Overcharged

I was double for my data subscription this mouth

Account

I switched from bell to public mobile last month with an e-sim. All the settings say I’m with public but I got a billed from bell saying I’m still with them. But my phone say public. And I can see the data that I have used in public and also bell, As...

activated but no service

I've activated, new sim card in, confirmation email for number transfer pending received. done all troubleshooting tips, service stil not working.can you help @CS_Agent ?Thank you!PS I've got a spare PM SIM here if needed

Text message forwarding

I've been receiving unwanted messages and I want to change my number. But my current number is attached to all my online accounts for identification purposes to login. So I ask, is there a way to get a new number, and also get text messages forwarded...

Resolved! New Activation, Texts Being Sent Via email instead of phone number

I just activated with Public, and my calls and data are working, but when I send a text to another iPhone user, it sends green (if using data), and comes from my email instead of my phone number. Please help!

Resolved! Multiple account. Can’t access one???

Hi. I have a couple accounts. Different login emails, same credit card for both. When I try and login into my second account with its distinct username/email it logs me into my first account associated with a different phone number. Not sure what is ...

$34 plan swap disappeared

I am on the $39 plan and opted to switch my plan to the $34 plan as it was cheaper for the same thing. I set it to renew at the next billing cycle and today it isn’t set anymore nor is it available. Why did this happen?

Add on didn't work in US

Hello, On november 4 i purchase the add on US talk and text. It didn't work on my phone. How do I get a refund for the $33.90?

Regarding reward system

I am currently using old reward system with mobile for my plan, if I changed my plan to $34/m for 20 gb plan, will my reward system get changed to the new reward point system they have? I don't want to lose the old reward system.

Resolved! What Steps After Sim Inserted

I tried the eSim route and failed miserably.. so I bought a physical SIM and installed in my phone instead. I’ve already created an account and paid for a plan, however my phone is still not activated, and it just says SOS as my provider.. what am I ...

Resolved! Phone setup for an iPhone 6 - doesn't have IOS Software update and can't upload the Public Mobile AP

My iPhone 6 in settings says its completely up-to-date, but when I go to get the Public Mobile APP from the APP Store, it won't upload because the IOS Software is not up-to-date.Can I complete my phone setup and change my phone number on my desktop c...

New number not working

The new number I just received is want me to verify but will not receive the verification code when texted.

Costa Rica

Wondering about cell coverage specifically texting options from Costa Rica to Canada.

Plan Change (Do I keep my Old Rewards Program)

I currently have 3G Plan @ $25/month.I want to change to the 4G Plan @ $34/month.I would like to know the following1. I am currently on the old rewards program and would like to keep it that way. Will it change to the new program or do I get to keep ...

TRavel

does my current subscription cover my calls or text from the US to Canada?

34.00 dollar plan mix up

Can anyone shed some light on why after ordering a plan change to the 34 dollar 20GB plan with Canada wide calling , the information on my account says Quebec wide calling ? I am in Nova Scotia ,not Quebec and the plan clearly said ,Canada wide calli...

Hotspot connection issue

I have a new public mobile Canada-US plan on my iPhone.When I enable the hotspot on the iPhone and connect another phone, the hotspot doesn't connect to the internet.I used to be use the hotspot with no problem on the same iPhone when I was on Bell.C...

Account

When I activated my account I was charged twice

Thieves.

Trying to get my daughter an account and its taken x2 payments and a continuous error code of M8701Now having to go through the credit card cancellation process because no one at PM is either able to help, willing to help or actually available to hel...

Issues Receiving SMS and Calls from non-iPhones

Hi there,My wife and I both ported our numbers to Public. On my end, no issues whatsoever. However, my wife's phone after successfully porting, has not received SMS or calls from non-iphones and landlines.We have followed every single piece of advice...

Resolved! trouble setting up account

I got an error code M.8701It said: "it looks like something went wrong when we tried to create your account"It said my payment went through but the account set up failedI'm not sure if my sim card has been sent to meI have not received any confirmati...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Activation issue

Roaming

Resolved! Website Could Use A Boost

Resolved! US Roaming Add On Not Working

Payment Trouble

Resolved! Subscription broken

Overcharged

Account

activated but no service

Text message forwarding

Resolved! New Activation, Texts Being Sent Via email instead of phone number

Resolved! Multiple account. Can’t access one???

$34 plan swap disappeared

Add on didn't work in US

Regarding reward system

Resolved! What Steps After Sim Inserted

Resolved! Phone setup for an iPhone 6 - doesn't have IOS Software update and can't upload the Public Mobile AP

New number not working

Costa Rica

Plan Change (Do I keep my Old Rewards Program)

TRavel

34.00 dollar plan mix up

Hotspot connection issue

Account

Thieves.

Issues Receiving SMS and Calls from non-iPhones

Resolved! trouble setting up account

Setting up account

sim and esim.

Overcharged

How do you add funds to your account balance.

Unregistered SIM

Not ringing and cutting off callers

US Plan Settings

Autopay stop working