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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Traveling to UK from Ontario - What to use for Roaming?

lte doesnt work

why does it keep saying lte n switching back to 3g it only says lte for like a minute n goes back to 3g, is it cause i have an iphone 7 plus? how can i fix it is there a way where i can fix it

Resolved! Porting number to PM

Has anyone tried to port a number to PM from Virgin recently? I'd like to move my daughter's account over but am nervous I won't be able to reach anyone for support if there's a problem.

Rapid data burn

Today while I was in class at 12:47 I received 7 texts from Public Mobile all at the same time stating that I had used 75% of data (received 3), used 95% of data plan (also 3) and one stating I had used 100% of my data. My cycle runs Oct 29 - Nov 28...

Urgent Help Needed with Public Mobile eSIM Issue

Hi everyone,I’m in urgent need of help right now. I recently signed up for the Black Friday deal with Public Mobile and opted for an eSIM. I installed the app and loaded the eSIM onto my phone successfully, but it couldn’t connect to the network and ...

Can't get texts or calls

I just switched to PM. I brought my old # with me. I can't receive texts or calls. I can't send texts

Resolved! New subscriber, logged into mobile app for final step, asking for payment?

Hello,I created a new account and subscribed to a plan and paid for it using CC, this was done using my computer. The last step in the process is to download the app to activate eSIM.The issue is, when I scan the QR code and download the mobile app, ...

Resolved! How to Activate and Transfer number to PM using a physical Sim Card?

After reading lots of Posts I am a little worried to proceed without better instructions.I am old school so I want nothing to do with an e-sim. I am in the activation process step 2 I think it was where I have the plan and a physical sim card selecte...

Subscrption Cancellation

I would like to cancel my subscription but cannot get into my account without it sending a code to my phone number and my phone number isn't activated. How can I get through?

I got locked out of my PM online account

I got locked out of my public mobile self service account (since yesterday). I have tried waiting overnight, and few hours at a time during the day but it is still showing my account is locked. I tried with incognito mode but it is still showing a...

Resolved! No Roaming?

I need to get a message to access my bank, and I have no service despite having roaming on?

Resolved! Transfer esim to a new phone

Have been trying about 2 hours, cant connect to a real person cuz the link keep directing me to bots. Searched online saying you can purchase esim on phone app, but i dun see the esim option, only the physical card, anyone has any idea?

Intenational calls included, not service.

I have intenational calls included in my plan, but it does not service. It happen some friends too.

Activation

I tried to activate my sim a lot of time but it always saya subscription not activated.

Resolved! Chatr to public? Please help

My wife subscribe to public and im trying to port her number to PM but it wont accept the chatr account number because it had 17 digits but PM only accepting 9 digits or something only. Please help Asap

Resolved! “Before replying ‘YES’ to the SMS about number portability, I had already deleted the old eSIM card

Today, I applied to transfer my number from Rogers to PM. However, before receiving the transfer-out confirmation SMS from Rogers, I had already deleted the Rogers eSIM. I called Rogers, and they informed me that the transfer has been successfully pr...

$29 Black Friday Plans Existing Customer

I’m looking to switch to the $29 Can/US/Mexico 10 GB plan but I don’t see it as an option in my subscription page. How would an existing customer change to this plan?

My phone only have SOS call available

Dear Team, My phone only got only SOS since this morning. I tried restart, reset still not solve the issue. Please advise.

Resolved! How to make and receive calls while roaming

Hello. Can anyone help me understand why I can't make or receive calls while roaming on USA networks? Tried all of them. Data is fine and texting fine. I have a 5g Samsung phone ,Canada,USA plan.

subscription suspended

i entered new payment card yesterday and today service is suspended

Pas de reseau chez moi

Resolved! Referral code and activation

Hi,I recently referred a friend to sign up it Public Mobile. Unfortunately she forgot to enter my referral code during the activation steps. She said she did not the option to enter the code.Is it too late to apply my referral code for her activati...

SOS

New user on Public.Esim did not activate for me. Purchased a second one and it also did not work. Data shows as SOS.Purchased a physical sim. Still SOS.Have restarted phone XR, checked settings, tried reaching out to the chat agents, and still no ser...

Network error

My mum has public mobile and she gets a network error when she sends a picture with a text message but without the picture it goes fine. Any ideas

Cancel plan

I want to cancel my plan

Resolved! Unlocking My Phone

I'm traveling outside North America and will need service with service provider in that particular country. How to do unlocked my phone with Public Mobile?

Return to Public Mobile

I was Public Mobile customer one year ago, and I want to switch back. I still can logon to old Public Mobile account. May I apply the new SIM to same account? My user name is xxxxxxxxxxxxxxxAlso, it states that the new SIM card costs $5. When I bough...

promo not applied

when trying to pay my bill it is not applying the promo code

Resolved! 4 digit account pin

i do not remember my 4 digit pin for the account i dont even remember setting one

Sign in Problems

I set up an account for my elderly mother so she could use a simple burner phone in case of emergencies. The burner phone does not receive text messages. When I try to sign in to My Account (on the App and on the web) I get a code sent to my cell pho...

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