activated but no service

[Dana2660]

I've activated, new sim card in, confirmation email for number transfer pending received. done all troubleshooting tips, service stil not working.

can you help @CS_Agent ?

Thank you!

PS I've got a spare PM SIM here if needed

[Dana2660]

Thank you for your reply. Yes I did use the app, but it looks like the number transfer failed since Koodo sim and service is still working. I submitted a ticket to re-issue number transfer request.

[Dana2660]

Thank you for your reply. It looks like my number did not get transferred from Koodo, old sim is still working and 611 says Koodo Mobile. 

I submitted a ticket to request number transfer again.

[HALIMACS]

@Dana2660 

Try rebooting your device, resetting your network connections, toggling airplane mode on / off, and removing and reinserting your sim card.

When you dial 611 from the device, what account status messaging do you hear? You can also log into your self-serve account to see what the status displays there.

[mojorising]

Have you done the activation part with the PM app? The completion of the activation has to be done with the app.