Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I've come upon an unusual issue with Mobile data being deducted from my 4GB data add on (non-expiring). I have plan data, a 1 GB Data add on (non-expiring) that has 173mb remaining, a 2GB monthly recurring add on and the 4GB add on that now has 3.99%...
I pay $35/mo. for 3 GB of data and unlimited calling in Canada and texting in N. America. I save a few additional $ ea. mo. due to my loyalty credits and auto pay status. However, PM's promotion which I missed (ended Dec. 2) would have offered me FAR...
Hi new subscriber,Activated through the application with an e-sim. Post activation and adding esim, the application did not bring up my new subscription and service did no work. Opened the application and it prompted me to add a new e-sim, which fail...
Hi I forgot my kids account email. I’m not sure what it is. I’ve tried everything I thought it was under but I can’t access their subscription. I can change the password because I have their phone number but I don’t have their email.
I'm coming up to the limit on my plan, and although in the past I've seen "unlimited data at reduced speeds" tacked into the end of the Data section of my plan details, it's not there anymore... and it isn't on any active offers on the plans page. Is...
Can't believe, it just said something wrong and need get support....where to get support??? i tried many ways but no way to find anything or anyone to help!!!Why you started to charge if activation didn't go through yet???? And also because activ...
Is this really the only way I can cancel an account before activation? This is ridiculous. I need to talk to a real human in support so I can cancel the account. This really should not be this hard to do...
The last two times I have gone to the states I have bought a text/voice calling package and both times I could send and receive text messages but couldn't do either for calls. So my question is very specific: To those who have had the same problem -...
Hello - I requested a phone number porting on Nov 30th. My new provider is saying it was incompleted. I am not able to access my account anymore for the new service to get another porting authorization. I need help with this.
I just subscribed to a plan with 5g network speeds today, but after activating realized that my device only supports 4g/lte. I want to change my plan to a 4g plan, which costs less, but it wants to double charge me another $33.90 on top of the $40 I ...
I have been back and forth talking with Public's chat center. I was going to go with public about 3 weeks ago. I signed up for an account and entered my debit card information, which I thought was only to create an account.They then charged me and sa...
My son was paying for his handicapped daughters PM plan on his credit card . He can no longer use his card. How can i put her plan on my account and pay for it?And keep her phone #?
Two different Iphone 12 phones, side by side, the phone on Public mobile is not getting 5G, (I am paying for a plan clearly boasting 5G Service), the phone on Freedom Mobile is getting 5G.Please let me know if someone can help?
I was on the $45 Canada US plan for the past few months. On the Black Friday sale I switched to the $36 Canada US plan on renewal, which was December 1 renewal. December 1 came around and it correctly changed to the $36 plan and I was charged accordi...
Hi,When I enter my existing SIM from another carrier in order to transfer it to Public Mobile, I receive the error message "Invalid SIM".Why ??? What is the problem ???
My service was suspended for non payment but was less than 90 days, I now made a payment but sim says in valid. I NEED my phone for work. I ordered another one but can not wait that long (especially with postal strike)
Hi I have enterd a wrong number to shift from bell to Public mobile,now my account i cant proceed , system asking the code which was sended to wrong number So i want to register for new sim number plz reply
@CS_Agent Hello, I have a Public Account for about 7 years now and I am using it for my son. I am currently on a 29$/month plan but can’t afford this anymore.I wanted to go back to the 15$ month plan (with 250mb of data) that is available to new cust...
I was driving downtown texting my wife when my number changed. I have an esim on a Samsung S22+. The number should be one transferred from Telus. It had been working for months. No idea how or why this changed, but even public Mobile tried to send to...
I am confused as to why when travelling with 3 others who also use public mobile and all of us have signed up for the 15 day USA package for talk text and calls. I cannot receive or make phone calls. Another in our group is having trouble sending and...
